Self Customer Experience Visit

• Conducted on

  Date

• Conducted By:

• NSN:

• Daypart:

  Breakfast

  Lunch

  Dinner

  Overnight

• Self CEV

Hour 1

• Drive Thru Target

• Drive Thru Actual

• Front Counter Target

• Front Counter Actual

• Kitchen Video System Target

• Kitchen Video System Actual

Hour 2

• Drive Thru Target

• Drive Thru Actual

• Front Counter Target

• Front Counter Actual

• Kitchen Video System Target

• Kitchen Video System Actual

Hour 3

• Drive Thru Target

• Drive Thru Actual

• Front Counter Target

• Front Counter Actual

• Kitchen Video System Target

• Kitchen Video System Actual

Drive Thru: Be Clean

• Was the exterior of the restaurant clean and free of litter and debris?

  Yes

  No

  N/A

• Does the corral area appear clean, are gates close, and all containers covered?

  Yes

  No

  N/A

• Was the employees’ uniform clean and neat?

  Yes

  No

  N/A

Drive Thru: Be Nice

• Did the employee interact with you in a polite, friendly way?

  Yes

  No

  N/A

• We’re all the employees who you came into contact with attentive to you as a customer

  Yes

  No

  N/A

• Was the order repeated and verified?

  Yes

  No

  N/A

• Was the COD operational

  Yes

  No

  N/A

Drive Thru: Be Fast

• Type Line time here.

• Was the “Line time” 70 secs or less?<br>(Line time begins when the customers’ wheels stop as the 3rd car behind order point. If less than 3 cars behind order point behind order point time begins when customer’s wheels stop.)

  Yes

  No

  N/A

• Type Order End Present End Time Here

• Was the “Order End Present End Time” 120 secs or less?<br>(Order End Present End Time begins when customer complete their order and ends when last item is presented to customer.)

  Yes

  No

  N/A

Drive Thru: Get it Right

• Did you received all the food and drink items ordered and were they properly prepared?(did you received the correct amount of condiments and sauces)

  Yes

  No

  N/A

• Did you received all condiments you requested, along with napkins, straws, and stirrers?

  Yes

  No

  N/A

• Was you sandwich/entree served hot and fresh and did it taste good?

  Yes

  No

  N/A

• We’re the French fries hot, salted and crisp or you hash browns hot and crisp and did it taste good?

  Yes

  No

  N/A

• We’re your drinks/sides/deserts properly prepared and served at the correct temperature?

  Yes

  No

  N/A

Front Counter: Be Clean

• Was the exterior of the restaurant clean?

  Yes

  No

  N/A

• Was the restroom clean, stock, and in working order?

  Yes

  No

  N/A

• Was the employees’ uniform clean and neat?

  Yes

  No

  N/A

Front Counter: Be Nice

• Did the employee interact with you in a polite, friendly way?

  Yes

  No

  N/A

• We’re all the employees who you came into contact with attentive to you as a customer

  Yes

  No

  N/A

• Was the order repeated and verified?

  Yes

  No

  N/A

Front Counter: Be Fast

• Type wait time here.

• Was the "Wait time” 90 secs or less?<br>(Time starts when you get in line, time ends when you start to place order.)

  Yes

  No

  N/A

• Type service time here'

• Was the "Service time” 90 secs or less?<br>(Time starts when receipt is printed time ends when you received complete order.)

  Yes

  No

  N/A

Front Counter: Get it Right

• Did you received all the food and drink items ordered and were they properly prepared?(did you received the correct amount of condiments and sauces)

  Yes

  No

  N/A

• Did you received/were you able to access all condiments you requested, along with napkins, straws, and stirrers?

  Yes

  No

  N/A

• Was you sandwich/entree served hot and fresh and did it taste good?

  Yes

  No

  N/A

• We’re the French fries hot, salted and crisp or you hash browns hot and crisp and did it taste good?

  Yes

  No

  N/A

• We’re your drinks/sides/deserts properly prepared and served at the correct temperature?

  Yes

  No

  N/A

• I certify by signing below that the Self CEV was completed honesty and to the best of my knowledge.

• Manager Signature:

  Sign