Title Page

  • Conducted on

  • Conducted By:

  • NSN:

  • Daypart:

  • Self CEV

Peak Targets

Hour 1

  • Drive Thru Target

  • Drive Thru Actual

  • Front Counter Target

  • Front Counter Actual

  • Kitchen Video System Target

  • Kitchen Video System Actual

Hour 2

  • Drive Thru Target

  • Drive Thru Actual

  • Front Counter Target

  • Front Counter Actual

  • Kitchen Video System Target

  • Kitchen Video System Actual

Hour 3

  • Drive Thru Target

  • Drive Thru Actual

  • Front Counter Target

  • Front Counter Actual

  • Kitchen Video System Target

  • Kitchen Video System Actual

Drive Thru - Customer Experience Visit

Drive Thru: Be Clean

  • Was the exterior of the restaurant clean and free of litter and debris?

  • Does the corral area appear clean, are gates close, and all containers covered?

  • Was the employees’ uniform clean and neat?

Drive Thru: Be Nice

  • Did the employee interact with you in a polite, friendly way?

  • We’re all the employees who you came into contact with attentive to you as a customer

  • Was the order repeated and verified?

  • Was the COD operational

Drive Thru: Be Fast

  • Type Line time here.

  • Was the “Line time” 70 secs or less?<br>(Line time begins when the customers’ wheels stop as the 3rd car behind order point. If less than 3 cars behind order point behind order point time begins when customer’s wheels stop.)

  • Type Order End Present End Time Here

  • Was the “Order End Present End Time” 120 secs or less?<br>(Order End Present End Time begins when customer complete their order and ends when last item is presented to customer.)

Drive Thru: Get it Right

  • Did you received all the food and drink items ordered and were they properly prepared?(did you received the correct amount of condiments and sauces)

  • Did you received all condiments you requested, along with napkins, straws, and stirrers?

  • Was you sandwich/entree served hot and fresh and did it taste good?

  • We’re the French fries hot, salted and crisp or you hash browns hot and crisp and did it taste good?

  • We’re your drinks/sides/deserts properly prepared and served at the correct temperature?

Front Counter - Customer Experience Visit

Front Counter: Be Clean

  • Was the exterior of the restaurant clean?

  • Was the restroom clean, stock, and in working order?

  • Was the employees’ uniform clean and neat?

Front Counter: Be Nice

  • Did the employee interact with you in a polite, friendly way?

  • We’re all the employees who you came into contact with attentive to you as a customer

  • Was the order repeated and verified?

Front Counter: Be Fast

  • Type wait time here.

  • Was the "Wait time” 90 secs or less?<br>(Time starts when you get in line, time ends when you start to place order.)

  • Type service time here'

  • Was the "Service time” 90 secs or less?<br>(Time starts when receipt is printed time ends when you received complete order.)

Front Counter: Get it Right

  • Did you received all the food and drink items ordered and were they properly prepared?(did you received the correct amount of condiments and sauces)

  • Did you received/were you able to access all condiments you requested, along with napkins, straws, and stirrers?

  • Was you sandwich/entree served hot and fresh and did it taste good?

  • We’re the French fries hot, salted and crisp or you hash browns hot and crisp and did it taste good?

  • We’re your drinks/sides/deserts properly prepared and served at the correct temperature?

Certifications

  • I certify by signing below that the Self CEV was completed honesty and to the best of my knowledge.

  • Manager Signature:

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