People Checklist

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Mainframe

• Current Employee of the Month poster is in place.

• Current Stars In Our Stores Poster is in place.

• Current Connect magazine must be in place.

Staff Files

• All staff files are of existing staff. They are organised by name as known by store. Old staff files are separated and in order.

• First page of staff file must have fully filled checklist. [Check 5 files]

• Compare contents of checklist match staff file contained. [Check 5 files]

Personal

• All staff have an Employee Discount Card. Tracker document is in place. [Request and follow up actioned for any staff that have not received a card.]

  Yes

  No

  N/A

• All staff have a H&M T shirt, lanyard and 'Heads Up!' card. [Request and follow up actioned for any staff that have not received any mentioned.]

  Yes

  No

  N/A

• All staff have a locker, labeled with their name and a photograph.

  Yes

  No

  N/A

Attendance

• Review HRSSi for previous 7 days. All staff were present as scheduled. In the event of UA, investigation / disciplinary process was followed.

  Yes

  No

  N/A

• Review HRSSi for previous 7 days. All staff were present as scheduled. In the event of SL, Return to Work process was followed.

  Yes

  No

  N/A

• Review Attendance Log for 5 staff. All staff were present as scheduled. In the event of lateness, Counseling and Disciplinary Process was followed, if appropriate.

  Yes

  No

  N/A

Headcount

• Store is on headcount. If below, evidence is available that Manager has been actively trying to fill vacancies.

  Yes

  No

  N/A

• Store Arabic Mix is in line with HR Target. If below, evidence is available that Manager has been actively attempting to achieve goal. N/A if outside of control, i.e. on Headcount and no transfers permitted.

  Yes

  No

  N/A

• Store Female Mix is in line with HR Target. If below, evidence is available that Manager has been actively attempting to achieve goal. N/A if outside of control, i.e. on Headcount and no transfers permitted.

  Yes

  No

  N/A

Leave

• Average PH for staff is under 10 per person.

  Yes

  No

  N/A

• TIL policy is followed in store. All staff redeem within 60 days, approval from Operations Manager for all accrual and redemption.

  Yes

  No

  N/A

• Annual Leave Planner is in place. Key personnel holidays do not overlap, evidence of 6 month's forward planning.

  Yes

  No

  N/A

Leavers

• Leaver's Questionnaire completed for last 5 leavers. Copies are filed as per standard.

  Yes

  No

  N/A

• Store is currently below Brand Attrition Target.

  Yes

  No

  N/A

• All paperwork complete for 3 most recent leavers.

  Yes

  No

  N/A

New Joiners

• All new joiners have a H&M T shirt, lanyard and 'Heads Up!' card. [Request and follow up actioned for any staff that have not received any mentioned.]

  Yes

  No

  N/A

• All new joiners have received an Employee Handbook and Job Description.

  Yes

  No

  N/A

• Induction Evaluation Form completed. Check last 3 new joiners to confirm compliance.

  Yes

  No

  N/A

Induction

• Training Workbook is in use. Check 3 most recent joiners to confirm workbook, issued, in use and reviewed by Line Manager.

  Yes

  No

  N/A

• New joiners have attended 'Welcome to Alshaya' and 'Vision & Values'. Check 3 most recent joiners to confirm attendance.

  Yes

  No

  N/A

• New joiners have attended Loss Prevention Training. Check 3 most recent joiners to confirm attendance.

  Yes

  No

  N/A

Training & Development

• Evidence of Alshaya Training has been attended during the last calendar month.

  Yes

  No

  N/A

• Evidence of in store Training being conducted a minimum of bi-weekly.

  Yes

  No

  N/A

• PDP's in place for top 10% performers in store.

  Yes

  No

  N/A

Sales Advisor

• Evidence that Service Training has been delivered to the store team within the last 2 weeks. (Heads Up!, Sales Advisor, SHOPPIE)

  Yes

  No

  N/A

• Evidence that sales floor follow up has taken place. (Sales Advisor Evaluations, feedback, Counseling)

  Yes

  No

  N/A

• Good selling behaviours are recognised in store. (Sales Advisor Diploma, competitions, notice board)

  Yes

  No

  N/A

Grow With Us (if applicable)

• Candidate has attended all training sessions during the quarter.

  Yes

  No

  N/A

• Technical Skills and Knowledge. Evidence of Line Manager review is in place.

  Yes

  No

  N/A

• Behaviour and Personal. Evidence of Line Manager review is in place.

  Yes

  No

  N/A

Performance Review

• Based on most recent Performance Appraisal, evidence of performance management is in place for Top 10% & Bottom 10%.

  Yes

  No

  N/A

• Quarterly Reviews taking place for all Managers. Clear goals have been set for next quarter.

  Yes

  No

  N/A

• Probationary Review form is being used. Check last 3 new joiners to confirm process is being followed.

  Yes

  No

  N/A

Performance Management

• PDP is in place for Top 10% of store team.

  Yes

  No

  N/A

• PIP is in place for Bottom 10% of store team.

  Yes

  No

  N/A

• Disciplinary Process is followed for Poor Performance or Misconduct.

  Yes

  No

  N/A

Group Feedback (no more than 5)

• New Joiners. Evidence of Induction Process being followed to brand standard.

  Yes

  No

  N/A

• Existing Staff. Evidence of knowledge within their area of responsibility.

  Yes

  No

  N/A

• Supervisors & Managers. Evidence of knowledge within their area of responsibility. Overall understanding of business focuses.

  Yes

  No

  N/A