PH - FOH - Bellboys (Check in - Rooming)

• Conducted on

  Date

• Prepared by

• Location
  Address

Operating Sequence

• Bell Boy provides a warm and sincere greeting.

  Yes

  No

  N/A

• Bell Boy asks guest for their room number and marks their luggage. See Annex 1 (Luggage Tickets): “Mr/Mrs (…) may I have your room number to mark your luggage. Please point your bags out to me, your bags will be in your room in a few minutes”

  Yes

  No

  N/A

• Bell Boy uses guest´s name at least once prior to closing.

  Yes

  No

  N/A

• Bell Boy is able to provide information about facilities when asked.

  Yes

  No

  N/A

• Bell Boy takes the initiative in providing information about all facilities

  Yes

  No

  N/A

• Bell Boy anticipates guest´s needs or offers a personalized recommendation.

  Yes

  No

  N/A

• Bell Boy exhibits a sincere desire and compliance to all guest requests.

  Yes

  No

  N/A

• Bell Boy place bags in luggage room or in appropriate area.

  Yes

  No

  N/A

• Bell Boy explains features and functions of room.

  Yes

  No

  N/A

• Bell Boy explains guest how to select the IPTV language and makes reference to the Welcome Video.

  Yes

  No

  N/A

• Bell Boy is efficient and sensitive to the manner of the guest

  Yes

  No

  N/A

• Bell Boy extends an appropriate closing.

  Yes

  No

  N/A

• Bell Boy addresses guest by name during the closing “Mr/Mrs (…) please enjoy your vacation with us. My name is (…) don´t hesitate to contact me if there is anything else that you need”

  Yes

  No

  N/A

• The guest feels well served.

  Yes

  No

  N/A