PH - Housekeeping - Turdown Service

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• TAKE A PHOTO OF THE ROOM NUMBER

  Yes

  No

  N/A

• Smiling appearance at all times.

  Yes

  No

  N/A

• Politeness.

  Yes

  No

  N/A

• Introducing herself by name to guests.

  Yes

  No

  N/A

• Addressing guests by their name.

  Yes

  No

  N/A

• Knocking on the door three times before entering a room.

  Yes

  No

  N/A

• Wording before entering a room, “Housekeeper, good morning/evening/night, Mr. Guest’s Last Name, may I come into the room?”

  Yes

  No

  N/A

• Wording used when leaving the room, “Mr. Guest’s Last Name, I’ve completed the cleaning of your room, is there anything else I can do for you? It’s a pleasure

  Yes

  No

  N/A

Operating Sequence

• To prepare for the turn-down service, the housekeeper must follow the steps outlined below:

• Perform the turn-down service based on the number of guests staying in the room.

• In rooms with a king-size bed, it is done on the both sides of the bed.

  Yes

  No

  N/A

• In rooms with twin beds, but one guest, it is done on the right side of the bed the guest is using. If two guests are staying in the room, it is done on the right side of each bed.

  Yes

  No

  N/A

• If the room has an extra bed, a sofa-bed and/or a baby crib, the turn-down service is also performed on them.

  Yes

  No

  N/A

• Note: Follow this standard in all cases, except when the guest verbally or visually gives instructions to the contrary.

• Remove the decorative cushions and the bedspread, and place them as per the standard.

• is the standard fulfilled?

  Yes

  No

  N/A

• Turn down the duvet or blanket, as per the standard outlined below.

• Cover the bed as per the standard.

  Yes

  No

  N/A

• Remove and fold the blanket /duvet down to the feet of the bed.

  Yes

  No

  N/A

• Remove the pillows.

  Yes

  No

  N/A

• Fold the upper corner of the bed sheet, making an inverted “V”-shaped fold.

  Yes

  No

  N/A

• Stand the pillows against the headrest.

  Yes

  No

  N/A

• Exchange dirty sheets when necessary.

  Yes

  No

  N/A

• Place a candy or sweet amenity, and the remote control on the folded corner of the sheet.

  Yes

  No

  N/A

• If pijamas are out, place each on its corresponding: man’s and woman’s, as identified by clues on the bed and night table.

  Yes

  No

  N/A

• Turn on the night table lamps or reading lights, as applicable. -

• is the standard fulfilled?

  Yes

  No

  N/A

• Leave a bottle of water and glass over the coaster on each side the night table.

  Yes

  No

  N/A

• Place slippers on both sides of the bed, as per the standard. Applies for VIP, Presidential and Chairman

• is the standard fulfilled?

  Yes

  No

  N/A

• If bathrobes are in the bathroom, leave them hanging in front. Otherwise, they should be hung in the bathroom. Remove the clean bathrobe from the closet.

  Yes

  No

  N/A

• Cleaning the bathroom area:

• Remove the trash.

  Yes

  No

  N/A

• Check the general cleanliness of the whole bathroom:

  Yes

  No

  N/A

• Jacuzzi, sink, taps, shower, walls, toilet, mirrors, vanity mirror, bathroom door.

  Yes

  No

  N/A

• Clean decorative items in the bathroom, and exchange fresh flowers if required.

  Yes

  No

  N/A

• Restock toilet paper, if required, and decorate with the standard courtesy, as per the standard.

  Yes

  No

  N/A

• Clean the bathroom phone.

  Yes

  No

  N/A

• Clean the inside and outside of windows, window frames, and window meshes.

  Yes

  No

  N/A

• Wash crystal items and the coffee machine, as required, with the white sponge; also wash the ashtray, if applicable.

  Yes

  No

  N/A

• Dry the whole bathroom with the proper supplies.

  Yes

  No

  N/A

• Restock towels. If the towel used by guests was left hanging, follow the provisions of the eco-card and do not exchange it for a clean one.

  Yes

  No

  N/A

• Replace sanitary bags.

  Yes

  No

  N/A

• Replace the corresponding amenities, as per the standard.

  Yes

  No

  N/A

• Leave clean bathroom glasses with new coursers.

  Yes

  No

  N/A

• Replace Kleenex tissue paper, with the proper decorative courtesy.

  Yes

  No

  N/A

• Check and clean the hair dryer holder and the hair dryer.

  Yes

  No

  N/A

• Sweep and mop the floor.

  Yes

  No

  N/A

• Visually inspect the whole area.

  Yes

  No

  N/A

• TV area

• Turn on the TV

  Yes

  No

  N/A

• Volume 7

  Yes

  No

  N/A

• Place the SPA promotion channel on the TV.

  Yes

  No

  N/A