PH - Star Class - Agent, Escorting to the room

• Conducted on

  Date

• Prepared by

• Location
  Address

Butler - Scorting to the room

• Introduce yourself to the guest and offer to escort to the designated location

  Yes

  No

  N/A

• Try to encourage the guest to accept escort.

  Yes

  No

  N/A

• If the guest declines the escorting, wish the guest a pleasant time

  Yes

  No

  N/A

• Reintroduce yourself for future assistance.

  Yes

  No

  N/A

• If the guest accepts, ensure that you have enough knowledge about the required place and try to introduce guest to the

  Yes

  No

  N/A

• Thank guest by his/her name

  Yes

  No

  N/A

Service Standard

• All the Royalton services and facilities are described to guests

  Yes

  No

  N/A

• Ask the guest about the escorting time

  Yes

  No

  N/A

• Never show the guest that you are too busy to escort them

  Yes

  No

  N/A