PH - Star Class - Coordinate Departure

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• Butler must coordinate with guest and relevant departments

  Yes

  No

  N/A

• Coordinate with guest before departure time for any last minute arrangements.

  Yes

  No

  N/A

• Take care of the guest up to departure time

  Yes

  No

  N/A

• Inform the HK that suite is vacant

  Yes

  No

  N/A

Operating Sequence

• Coordinate guest check out with the Diamond Club, to facilitate smooth guests departure

  Yes

  No

  N/A

• Ask the guest to prepare for departure

  Yes

  No

  N/A

• Butler should assist the guest with packing luggage(if the guest accepts offer)

  Yes

  No

  N/A

• Inform the bell desk of the room number and the guest name

  Yes

  No

  N/A

• Coordinate with the bell hop to pick up the luggage

  Yes

  No

  N/A

• Check all the drawers and the safe box

  Yes

  No

  N/A

• Arrange with tour rep for limo/taxi booking

  Yes

  No

  N/A

• Escort the guest to the lobby

  Yes

  No

  N/A

• Thank the guest for making it Royalton and bid them Farewell

  Yes

  No

  N/A

• After the guest departure inform the HK

  Yes

  No

  N/A