PH - Star Class - Offering to unpack

• Conducted on

  Date

• Prepared by

• Location
  Address

Butler - Offering to unpack

• Asking the guest to do the unpacking service

  Yes

  No

  N/A

• Enough hanger to be ready for the unpacking

  Yes

  No

  N/A

• Calling the BO to inform Butler coordinator /Manager he/she is doing the unpacking for the respective room.

  Yes

  No

  N/A

• The proper area for putting the guest items:

• Cloth on the wardrobe

  Yes

  No

  N/A

• Shirt on the wardrobe

  Yes

  No

  N/A

• Suite to be hanged

  Yes

  No

  N/A

• Folded items in the top shelf on the ward robe

  Yes

  No

  N/A

• Medicine to be beside the phone in the turn down side bed

  Yes

  No

  N/A

• Toiletry bag placed in the bathroom unopened (razor, shaving cream,tooth brush, tooth paste etc.)

  Yes

  No

  N/A

• Under short or underwear to be put in the drawer beside the right bed side

  Yes

  No

  N/A

• Should leave the bed table drawer slightly open

  Yes

  No

  N/A

Service Standard

• Timing for asking to doing the unpacking

  Yes

  No

  N/A

• Guest property and confidentiality

• Whatever is seen inside the guest room is between the guest and Butler

  Yes

  No

  N/A

• Do not remove the guest things from the room without the guest permission

  Yes

  No

  N/A

• Asking the guest for any special request

  Yes

  No

  N/A

• The butler must set aside items that clearly need pressing

  Yes

  No

  N/A

• All clothes to be put away neatly

  Yes

  No

  N/A