PH - Star Class - Pick Up & Delivering L.S OK.

• Conducted on

  Date

• Prepared by

• Location
  Address

Service Standard

• Butler must act as the guest personal valet services.

  Yes

  No

  N/A

• Laundry /dry cleaning processed and returned to guests suite at appropriate time

  Yes

  No

  N/A

• Pressing and minor repairs to be complete according to the guest needs.

  Yes

  No

  N/A

• Any special information that will be used later on the next visit should be entered as soon as possible in the guest history

  Yes

  No

  N/A

• Always inform the guest when the items will be returned

  Yes

  No

  N/A

• Guest must be informed of service not provided at the laundry such as dry cleaning

• - Where it is done

  Yes

  No

  N/A

• - How long it will take

  Yes

  No

  N/A

• - And the cost

  Yes

  No

  N/A

Operating Sequence

• Collect dirty laundry and clothes for dry cleaning from the guest

  Yes

  No

  N/A

• Separate the laundry / dry cleaning slip

  Yes

  No

  N/A

• Check the list is complete and accurate

• a) Guest name

  Yes

  No

  N/A

• b) Room number

  Yes

  No

  N/A

• c) Each garment and amount

  Yes

  No

  N/A

• d) Special request

  Yes

  No

  N/A

• e) Timing for deliver

  Yes

  No

  N/A

• f) Type of services (express, normal wash and dry)

  Yes

  No

  N/A

• Place garments in laundry bag with the copy of laundry slip

  Yes

  No

  N/A

• Update the laundry information in your log book

  Yes

  No

  N/A

• When you pick up the laundry /dry clean from the laundry check the following:

• a) Check the retained list or log book any instructions on delivery

  Yes

  No

  N/A

• b) Check the retained copy of laundry list that all the laundry is present on time and correct.

  Yes

  No

  N/A

• c) Check room status before delivering items to room

  Yes

  No

  N/A

• d) Hanging items place in the wardrobe

  Yes

  No

  N/A

• e) Folded items place at end of bed

  Yes

  No

  N/A

Product/ Supply Standard

• Laundry List

• is the standard fulfilled?

  Yes

  No

  N/A

• Laundry Bag

• is the standard fulfilled?

  Yes

  No

  N/A

• Pen

  Yes

  No

  N/A