PH - Star Class - Room Orientation

• Conducted on

  Date

• Prepared by

• Location
  Address

Butler - Room orientation

• The butler has to consider the guest length of journey and react accordingly (Keep orientation brief but with all the information below).

  Yes

  No

  N/A

• If the guest refuses the orientation then butler should offer to return later.

  Yes

  No

  N/A

• Butler must be modify, shorten or offer explanation if the guest requires it.

  Yes

  No

  N/A

• All butler suite guests must receive room orientation within 10 minutes of arrival.

  Yes

  No

  N/A

• Should pass the information in a professional manner.

  Yes

  No

  N/A

• Use positive, graceful body language at all times (smile, eye contact, no leaning , no sitting , hands in pocket or folding of arms).

  Yes

  No

  N/A

• Should be ready to answer any question the guest may have.

  Yes

  No

  N/A

• Explanation of room facility should include:

• The fire escape plan (on back of entrance door)

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Cell phone and butler card

  Yes

  No

  N/A

• Lighting controls

  Yes

  No

  N/A

• View (pool, ocean, garden, beach front)

  Yes

  No

  N/A

• Bathroom amenities

  Yes

  No

  N/A

• Pillow Menu

  Yes

  No

  N/A

• Wardrobe facility

  Yes

  No

  N/A

• Safety box

  Yes

  No

  N/A

• Room Bar

  Yes

  No

  N/A

• DND procedure

  Yes

  No

  N/A

• Key function

  Yes

  No

  N/A

• Weekly Planner

  Yes

  No

  N/A

• IPTV system

  Yes

  No

  N/A

• Welcome Video

  Yes

  No

  N/A