Post Installation Review - duplicate

• Support Specialist Name

• Site Name

• Installation type(s)

Project Review Items: (In comments section add S/N, Article #, Case #, and attach pictures as applicable)

General:

• Where you able to 100% complete the installation?

  Yes

  No

  N/A

• Were you involved in all phases of the project?

  Yes

  No

  N/A

Licenses, Delivery, & SPOs: (Please elaborate as necessary by entering additional details, Case #s, and/or pictures, etc. if necessary)

• Were licenses able to be checked 2 weeks prior to installation start?

  Yes

  No

  N/A

• Were any license corrections needed before installation?

  Yes

  No

  N/A

• If needed, were necessary license corrections obtained before installation start? (If marked 'No' to parent question then please N/A)

  Yes

  No

  N/A

• Were you required to SPO any items/features prior to installation start? (Please comment # of SPOs placed in each section)

  Yes

  No

  N/A

• If required, were these SPOs processed in a timely matter and received prior to installation start? (If 'No' please comment whether or not this affected the timeline.)

  Yes

  No

  N/A

• Were any of these items due to instruction, presently or previously indicated by NTS / PSE as necessary for this type of project? (SW updates, known parts, etc.)

  Yes

  No

  N/A

• Were license corrections or SPOs needed after installation start?

  Yes

  No

  N/A

• Were these processed in a timely manner and did they negatively affect the timeline? (If marked 'No' to parent question then please mark N/A)

  Yes

  No

  N/A

• During Inventory, were any items on the delivery note found to be missing from the shipment or incorrect?

  Yes

  No

  N/A

• Were any items delivered damaged or DOA?

  Yes

  No

  N/A

• Were there any articles ordered via SPO that were processed as a result of quotation error?

  Yes

  No

  N/A

• Were there any articles ordered via SPO that were processed as a result of order entry error?

  Yes

  No

  N/A

• Did you place any SPO for parts for any other reason?

  Yes

  No

  N/A

• Do you feel NTS/PSE group should be notified regarding any articles ordered via SPO as they may affect future installations or service?

  Yes

  No

  N/A

• Were there any issues related to storage area? (size, location, accessibility, etc.)

  Yes

  No

  N/A

• Were there any significant setbacks, extra hours worked, or timeline delays incurred due to items mentioned in this section?

  Yes

  No

  N/A

• For any problems encountered for items mentioned in this section, do you feel this could this have been prevented or can be prevented for future projects?

  Yes

  No

  N/A

• Any additional feedback or suggestions regarding licenses, delivered items, or SPOs?

  Yes

  No

  N/A

• Please input number of total SPOs placed to complete this project.

• Please rate the amount of time and effort you feel was required to resolve any problems encountered in this section. (1 represents minimal amount and 10 represents the most, use 0 rating only if N/A)

Workstations, servers, software and IT: (Add additional comments as necessary)

• If applicable, did IT appear sufficiently informed regarding their role in the project?

  Yes

  No

  N/A

• Were there any problems encountered coordinating completion of IT tasks or obtaining IT assistance?

  Yes

  No

  N/A

• Were there any problems encountered regarding workstation, server, or software installation?

  Yes

  No

  N/A

• Were there any problems with software and/or hardware compatibility?

  Yes

  No

  N/A

• Were there any significant setbacks, extra hours worked, or timeline delays incurred due to items mentioned in this section?

  Yes

  No

  N/A

• For any problems encountered for items mentioned in this section, do you feel this could this have been prevented or can be prevented for future projects?

  Yes

  No

  N/A

• Any additional comments or suggestions related to software installation or IT related tasks?

  Yes

  No

  N/A

• Please rate the amount of time and effort you feel was required to resolve any problems encountered in this section. (1 represents minimal amount and 10 represents the most, use 0 rating only if N/A)

• Please rate overall performance of IT Staff (1 is the worst rating and 10 is the best, Please use a rating of 0 ONLY if N/A)

3rd Party Systems (Add additional comments as necessary)

• If applicable, did 3rd party appear sufficiently informed regarding their role in the project?

  Yes

  No

  N/A

• Were any problems encountered with coordination and completion of 3rd party integration items or obtaining necessary assistance/support?

  Yes

  No

  N/A

• Post-integration, were there any further setbacks encountered related to 3rd party integration features?

  Yes

  No

  N/A

• Any additional setbacks encountered related to 3rd party systems?

  Yes

  No

  N/A

• For any problems encountered for items mentioned in this section, do you feel this could this have been prevented or can be prevented for future projects?

  Yes

  No

  N/A

• Any additional comments or suggestions related to integration 3rd party systems?

  Yes

  No

  N/A

• Please rate the amount of time and effort you feel was required to resolve any problems encountered in this section. (1 represents minimal amount and 10 represents the most, use 0 rating only if N/A)

• Please rate overall performance of 3rd Party staff (1 is the worst rating and 10 is the best, Please use a rating of 0 ONLY if N/A)

Contractor / Electrician / Facilities: (Add additional comments as necessary)

• If applicable, did construction / electrician appear sufficiently informed regarding their role in the project?

  Yes

  No

  N/A

• If applicable, was construction and/or electrical pre-installation work completed adequately before arrival on site?

  Yes

  No

  N/A

• If any problems were encountered for items mentioned in this section, do you feel this could this have been prevented?

  Yes

  No

  N/A

• Any setbacks encountered related to coordination or completion of Construction or Electrical items?

  Yes

  No

  N/A

• For any problems encountered for items mentioned in this section, do you feel this could this have been prevented or can be prevented for future projects?

  Yes

  No

  N/A

• Any additional comments or suggestions related to construction or electrician tasks?

  Yes

  No

  N/A

• Please rate the amount of time and effort you feel was required to resolve any problems encountered in this section. (1 represents minimal amount and 10 represents the most, use 0 rating only if N/A)

• Please rate overall performance of construction / electrician (1 is the worst rating and 10 is the best, Please use a rating of 0 ONLY if N/A)

Technical support, tools, training, and documentation

• If you required support from NTS or PSEs during installation preparation, do you feel your support needs were met adequately and you were appropriately prepared for the project?

  Yes

  No

  N/A

• If you required support from NTS or PSEs during the installation, were they able to successfully and efficiently resolve any problems encountered?

  Yes

  No

  N/A

• Were there any insufficiencies or errors noted in any utilized service documentation?

  Yes

  No

  N/A

• Were any problems encountered during acceptance testing that may require attention?

  Yes

  No

  N/A

• Were there any problems or errors encountered with regards to acceptance documentation itself?

  Yes

  No

  N/A

• Do you feel you were appropriately trained to perform the work you were required to complete on site?

  Yes

  No

  N/A

• Do you feel that the tools provided to you were appropriate for the tasks completed?

  Yes

  No

  N/A

• Any additional comments or suggestions regarding NTS / PSE performance?

  Yes

  No

  N/A

• Any additional comments or suggestions regarding training, tools, or documentation?

  Yes

  No

  N/A

• Please rate overall performance of the NTS / PSE group (1 is the worst rating and 10 is the best, Please use a rating of 0 ONLY if N/A)

Project Managment

• Did the PM provide you the information and support necessary to appropriately complete your pre-installation preparation?

  Yes

  No

  N/A

• Was the site sufficiently prepared for your arrival?

  Yes

  No

  N/A

• Were you appropriately informed of the details concerning the scope of work to be performed on site?

  Yes

  No

  N/A

• Was the hand-off from the PM to you appropriate for the project?

  Yes

  No

  N/A

• Did the PM provide you sufficient support throughout the installation process?

  Yes

  No

  N/A

• If any problems were encountered that required PM assistance, was the PM able to successfully and efficiently resolve them?

  Yes

  No

  N/A

• Any additional comments or suggestions regarding PM performance?

  Yes

  No

  N/A

• Please rate overall performance of the PM group (1 is the worst rating and 10 is the best, Please use a rating of 0 ONLY if N/A)

Timeline and Cost: (Add additional comments as necessary)

• Was installation completed as originally scheduled (on time)?

  Yes

  No

  N/A

• Do you feel the amount of time allotted for pre-installation preparation was adequate?

  Yes

  No

  N/A

• Do you feel the amount of time allotted for the installation timeline was adequate?

  Yes

  No

  N/A

• Were there any major items or events on which you feel significant unnecessary cost to Brainlab was incurred?

  Yes

  No

  N/A

• Were there any major items or events for which you feel an unnecessary amount of time was wasted during installation preparation?

  Yes

  No

  N/A

• Were there any major items or events on which you feel unnecessary time was wasted during the installation itself?

  Yes

  No

  N/A

• Any additional comments or suggestions related to installation preparation time?

  Yes

  No

  N/A

• Any additional comments or suggestions related to the installation timeline?

  Yes

  No

  N/A

• Any additional comments or suggestions for areas where cost-savings can be achieved?

  Yes

  No

  N/A

Customer Interaction & Satisfaction: (Add additional comments as necessary)

• Did the customer appear informed appropriately regarding the project details?

  Yes

  No

  N/A

• Any unique challenges encountered with this customer or site specifically?

  Yes

  No

  N/A

• Were there any particular areas in which the customer was unhappy with Brainlab performance for this installation?

  Yes

  No

  N/A

• Any additional comments regarding customer interaction or satisfaction?

  Yes

  No

  N/A

• Please rate the perceived customer satisfaction with the overall Brainlab installation process. (1 being completely unsatisfied and 10 being completely satisfied.)