QSR

• Conducted on

  Date

• Previous Audit

  Date

• Previous Audit Score

• Prepared by

• Unit
  Address

• Management Present

CLEAN STORES

EXTERIOR/LOBBY

• Lobby meets LCE specifications for image

  Yes

  No

  N/A

• Lobby Mural(s) Clean and in good repair<br>

  Yes

  No

  N/A

• Exterior sign, neon working, timer accurately set<br>

  Yes

  No

  N/A

• Parking Lot/Landscaping/Walkways Clean<br>

  Yes

  No

  N/A

• Windows and doors Clean<br>

  Yes

  No

  N/A

• Ample lobby lights/working properly<br>

  Yes

  No

  N/A

• Ceiling and Vents clean<br>

  Yes

  No

  N/A

• Window Neon Signs clean/working properly<br>

  Yes

  No

  N/A

• Lobby Temperature set at a comfortable level <br>

  Yes

  No

  N/A

• Pass through Door Clean/if applicable<br>

  Yes

  No

  N/A

• Floor mats clean and in good shape<br>

  Yes

  No

  N/A

• No Unapproved vending machines in Lobby<br>

  Yes

  No

  N/A

• Lobby floors/baseboards clean & in good repair<br>

  Yes

  No

  N/A

• Hours of Operation posted on window near door<br>

  Yes

  No

  N/A

• HOT-N-READY™ POP materials displayed in Lobby<br>

  Yes

  No

  N/A

• All wood paneling is clean/free of dust<br>

  Yes

  No

  N/A

• Lobby walls are clean & free of debris<br>

  Yes

  No

  N/A

• Other (type in notes)

  Yes

  No

  N/A

FRONT COUNTER

• Crazy Bread display Clean and in good repair<br>

  Yes

  No

  N/A

• POP neatly hung (no hand written signage)<br>

  Yes

  No

  N/A

• Drink Cooler Stocked/Clean/In good repair<br>

  Yes

  No

  N/A

• Cash Registers Clean<br>

  Yes

  No

  N/A

• Front Face of counter Clean and in good repair<br>

  Yes

  No

  N/A

• Menu Board Clean / Properly laid out / no missing slats / hand written signs<br>

  Yes

  No

  N/A

• Employee Uniform clean, wearing hat / aprons<br>

  Yes

  No

  N/A

• Counter Clean/Organized free of debris<br>

  Yes

  No

  N/A

• View of Kitchen is Clean/Organized<br>

  Yes

  No

  N/A

• No hand made signs visible on front counter<br>

  Yes

  No

  N/A

• Hot Hold units Clean and in good repair<br>

  Yes

  No

  N/A

• Employee is properly groomed / Jewelry / Nails<br>

  Yes

  No

  N/A

• Digital Menu Boards are all working and show proper pricing<br>

  Yes

  No

  N/A

• Proper Customer Greeting is used<br>

  Yes

  No

  N/A

• Walls around front counter clean & in good repair<br>

  Yes

  No

  N/A

LADING AREA & PIZZA DRESS

• Ready rack clean/organized<br>

  Yes

  No

  N/A

• Caesar Vision control panel / landing station screen clean

  Yes

  No

  N/A

• landing station label printer clean/working properly

  Yes

  No

  N/A

• Caesar Vision pizza box labels organized & ticket minders being used properly

  Yes

  No

  N/A

• Counter under speed rail is clean & free of toppings/sauce/cheese

  Yes

  No

  N/A

• Ceiling tiles clean and in good repair<br>

  Yes

  No

  N/A

• All lights working<br>

  Yes

  No

  N/A

• Shelving is organized/clean<br>

  Yes

  No

  N/A

• Utensils clean and organized<br>

  Yes

  No

  N/A

• Ovens and Walk-in are Clean and in good repair<br>

  Yes

  No

  N/A

• Landing table clean/organized<br>

  Yes

  No

  N/A

• Fire Extinguisher charged, and serviced<br>

  Yes

  No

  N/A

• Bounce Back Coupons are attached to all pizza boxes<br>

  Yes

  No

  N/A

• Crazy Bread Prep area Clean & Organized <br>

  Yes

  No

  N/A

• Dough & Crazy Bread Trays in Good Condition and Clean - using proper Crazy Bread Trays<br>

  Yes

  No

  N/A

• Pizza Retarder is holding product below 35°<br>

  Yes

  No

  N/A

• Walls around landing clean & in good repair<br>

  Yes

  No

  N/A

HOT FOOD & FRIENDLY SERVICE

• Accurate/proper projection charts used

  Yes

  No

  N/A

• Customer lobby time under 30 Seconds<br>

  Yes

  No

  N/A

• Proper rotation of Pizzas in Hot hold unit/expiration times recorded<br>

  Yes

  No

  N/A

• Hot Pizzas available in holding box <br>

  Yes

  No

  N/A

• Proper ratio of items HOT-N-READY (LTO ready to sell)

  Yes

  No

  N/A

• Customers greeted immediately<br>

  Yes

  No

  N/A

• Proper rotation of Crazy Bread in Merchandiser/expiration times recorded <br>

  Yes

  No

  N/A

• Proper staffing for projected volumes <br>

  Yes

  No

  N/A

• Enough cash registers in place for stores volume<br>

  Yes

  No

  N/A

• Suggestive Selling of additional products observed - asking every customer, every time, with a smile.

  Yes

  No

  N/A

• Front Counter employee demonstrates a polite attitude / Thanks customer <br>

  Yes

  No

  N/A

ACCURATE ORDERS & SPEEDY SERVICE

• Sheetouts, meet projected levels<br>

  Yes

  No

  N/A

• Ready Racks filled with projected amounts of Cheese & Pepperoni Pizzas

  Yes

  No

  N/A

• HOT-N-READY™ tools (build tos, projection charts, do sheets) are updated and posted

  Yes

  No

  N/A

• Crazy Bread & all other products kept HOT-N-READY™ are available & properly rotated

  Yes

  No

  N/A

• Queued orders are filled out with proper guest information / and proper guest check controls are in place

  Yes

  No

  N/A

• Dough projection levels meet daily sales targets

  Yes

  No

  N/A

• Custom orders are accurate, Service times under 15 minutes<br>

  Yes

  No

  N/A

• All pizzas are evenly cut and cut to LCE specifications <br>

  Yes

  No

  N/A

• Front Counter station properly manned for current volume

  Yes

  No

  N/A

• Employees use proper product descriptions

  Yes

  No

  N/A

BACK OF THE HOUSE

GENERAL AREAS

• All products meets LCE minimum specifications<br>

  Yes

  No

  N/A

• All core Menu Products available

  Yes

  No

  N/A

• No unapproved products/equipment found in store

  Yes

  No

  N/A

• Proper Caesar Wing procedures followed

  Yes

  No

  N/A

• Proper ticket flow used<br>

  Yes

  No

  N/A

• Proper procedures followed while making pizza sauce<br>

  Yes

  No

  N/A

• Proper procedures followed while prepping pizza toppings<br>

  Yes

  No

  N/A

• All expanded menu offerings / prepped and proper ingredients used<br>

  Yes

  No

  N/A

DOUGH

• Proper procedures (as outlined on Job helper) followed while making pizza dough<br><br>

  Yes

  No

  N/A

• All dough is properly aged/dated for rotation<br>

  Yes

  No

  N/A

• Walk in Temperature is maintained between 34 degrees and 37 degrees<br>

  Yes

  No

  N/A

SHEETOUTS

• Sheetouts uniform/out to edge of pan<br>

  Yes

  No

  N/A

• Cover pan used/expiration times noted/stacked 8 high<br>

  Yes

  No

  N/A

• All Sheetouts are properly aged<br>

  Yes

  No

  N/A

• Soft white edge obtained<br>

  Yes

  No

  N/A

• Crazy Bread Sheetouts properly aged/timed<br>

  Yes

  No

  N/A

• All Deep dish procedures followed, if applicable<br>

  Yes

  No

  N/A

PRODUCT BAKE CHARACTERISTICS

• All pizzas have golden brown crust<br>

  Yes

  No

  N/A

• All pizzas have melted/speckled brown flowing cheese<br>

  Yes

  No

  N/A

• Pizza make template used<br>

  Yes

  No

  N/A

• Oven timing meets LCE specifications<br>

  Yes

  No

  N/A

• All pizzas have proper dough rise<br>

  Yes

  No

  N/A

• Crazy Bread meets quality characteristics <br>

  Yes

  No

  N/A

• Italian Cheese Bread/Pepperoni Bread meet quality characteristics<br>

  Yes

  No

  N/A

CASH MANAGEMENT

• Cash drawer meets $50/$65 minimum standard<br>

  Yes

  No

  N/A

• Cash drops are being completed (max. of $100)<br>

  Yes

  No

  N/A

• Register checks completed and recorded<br>

  Yes

  No

  N/A

• Proper safe procedures followed<br>

  Yes

  No

  N/A

COST CONTROLS

• Products being wasted timely and appropriately

  Yes

  No

  N/A

• Inventory levels correctly match stores PSA level<br>

  Yes

  No

  N/A

• All products are properly rotated<br>

  Yes

  No

  N/A

• Box, Cheese, soda, and labor tracked daily<br>

  Yes

  No

  N/A

• Position Charts posted & used<br>

  Yes

  No

  N/A

• Weekly inventories being completed & reflect accurate totals<br>

  Yes

  No

  N/A

• Schedule costed out and posted<br>

  Yes

  No

  N/A

• Tax exempt paperwork / pay-outs / pay-ins / product transfers are all documented and recorded properly with appropriate receipts/paperwork<br>

  Yes

  No

  N/A

MISCELLANEOUS

• 3 compartment sink faucet in good repair/set up properly<br>

  Yes

  No

  N/A

• Hand sinks are clean and in good repair and proper hand washing procedures followed<br>

  Yes

  No

  N/A

• Job helpers posted and updated<br>

  Yes

  No

  N/A

• Labor Laws & MSDS information posted<br>

  Yes

  No

  N/A

• Mixer / Sheeter / Press / Divider / Rounder clean & properly maintained, safety switch<br>

  Yes

  No

  N/A

• Dumpster area clean and well maintained<br>

  Yes

  No

  N/A

• Shakerboading is being done ENTHUSIASTICALLY<br>

  Yes

  No

  N/A

• Mop area clean and organized<br>

  Yes

  No

  N/A

• Phone answered immediately and with proper greeting<br>

  Yes

  No

  N/A

• Phone station clean and organized<br>

  Yes

  No

  N/A