QST G49 Service

• Conducted on

  Date

• Prepared by

• Location

• CUSTOMER FACILITIES

• All toilet furniture is in good working order

  Yes

  No

  N/A

• Toilet walls, floors and all surfaces are clean and free of debris

  Yes

  No

  N/A

• Toilet paper is available in all toilets

  Yes

  No

  N/A

• Soap dispenser in good working order

  Yes

  No

  N/A

• Specialist bins are emptied in line with process

  Yes

  No

  N/A

• COLLEAGUES

• Colleagues witnessed proactively interacting with customers

  Yes

  No

  N/A

• Name badges worn on the left side of uniform (as appropriate)

  Yes

  No

  N/A

• Uniform is clean and in line with policy

  Yes

  No

  N/A

• Shoes are clean and in good condition

  Yes

  No

  N/A

• High Visibility Jackets are clean and worn (as appropriate)

  Yes

  No

  N/A

• Safety shoes are worn (as appropriate)

  Yes

  No

  N/A

• Contractors are dressed for service

  Yes

  No

  N/A

• No handwritten signs

  Yes

  No

  N/A

• OUTSIDE STORE ENTRANCE

• Trolleys are clear of rubbish and all styles readily available

  Yes

  No

  N/A

• Baskets are available and not obstructing door

  Yes

  No

  N/A

• Main entrance is clean and clear of clutter, including ceiling

  Yes

  No

  N/A

• Children’s rides, photo booth, payphone and Coinstar are in good working order

  Yes

  No

  N/A

• SERVICE

• Cyclone and A-frames are clean and display up to date point of sale. No third party signs on display

  Yes

  No

  N/A

• Bins are cleaned and cleared regularly

  Yes

  No

  N/A

• Broken trolleys are tagged and removed from main working feet

  Yes

  No

  N/A

• Cash machines are clean, free of old receipts and in working order

  Yes

  No

  N/A

• CLEANING PARTNERS

• Team is treated like part of the store team

  Yes

  No

  N/A

• Morning routines have been completed

  Yes

  No

  N/A

• Housekeeping hours are planned in line with expectation

  Yes

  No

  N/A

• Uniform standards reflect WGLL

  Yes

  No

  N/A

• Machines and equipment are in good working order

  Yes

  No

  N/A

• CLEANING & CONGESTION

• Congestion plan is up to date and followed

  Yes

  No

  N/A

• Floor is clean, including corners and edges

  Yes

  No

  N/A

• There are no damaged floor tiles, kick rails, walls or other areas in need of repair or maintenance

  Yes

  No

  N/A

• All refrigeration canopies, light fittings, CCTV screens and display products are clean and dust free

  Yes

  No

  N/A

• All shelving is kept clean and damaged stripping replaced, especially in the following areas: flour, oil, rice, sugar, frozen and fresh food areas

  Yes

  No

  N/A

• Ceiling and fixture lights are all clean and in good working order

  Yes

  No

  N/A

• Ceiling is clear of clips and wires from old point of sale

  Yes

  No

  N/A

• RTC cabinets and replenishment trolleys are clean

  Yes

  No

  N/A

• No unattended cages left in aisles

  Yes

  No

  N/A

COLLEAGUE FACILITIES

• Training Room & other offices clean, clear and well maintained

  Yes

  No

  N/A

• Colleague Room - Fridge/Freezer stock in date; appliances clean; bins emptied.

  Yes

  No

  N/A