Details

  • Housing Association/ Local Authority

  • Works being audited

  • Tenant's Name

  • Address
  • Telephone Number

  • Installer's Name:

  • Works carried out

  • Audit date

  • Auditor

  • Work Status

Audit Questions

  • Did the engineer show identification?

  • Did the engineer show you how to use the system?

  • Is the System installed to specification?

  • Is the boiler position installed to makers instruction?

  • Are all pipe-work acceptable i.e. condense, pro, gas, CH?

  • Gas pipe sized correctly?

  • Compartment label (where necessary)

  • Is the flue termination ok?

  • Flue made good (int/ext) and all reinstatement ok?

  • Was the Benchmark book completed?

  • Is the meter installation ok / MEB present?

  • Was the BBU / gas fire removed and have the builders bricked in the opening?

  • Has minor works certificate been issued?

  • Is the isolation by fuse spur/plug/rcd protected/ labelled?

  • Is the programmer's installation ok?

  • Is the room thermostat's location ok?

  • Are the pipes protected through walls?

  • Was any damage to the property?

  • Were all waste materials removed?

  • Water sample test carried out?

  • Is there a TF1 filter fitted?

  • Is there a roomstate fitted?

  • Was the system left working?

  • Remedial Work Required:

  • Date to be carried out:

  • Remedial work completion date:

  • Are there any training needs for the engineer?

Resident Satisfaction

  • How satisfied are you with how the overall service and standard of work was carried out?

  • How satisfied are you with the products we used/installed?

  • How satisfied were you with the information you received on when and how long the works would take?

  • How satisfied were you that we kept our agreed start date?

  • How satisfied were you that the work was completed within the agreed period?

  • How satisfied are you with the attitude, reliability and timekeeping of our workmen?

  • How satisfied are you with the support provided by Quality Heating Services?

  • Overall, how satisfied are you with the finished works?

  • Any other information you would like to pass back to Quality Heating or the Landlord?

  • Signed by Auditor

  • Signed by Tenant

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