Quality Quality Heating Services

• Document No. QHS 014 issue01

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Details

• Housing Association/ Local Authority

  Lewisham

  Harrow

  Hillingdon

  Wokingham

  PHJones

• Works being audited

  Boiler Installation

• Tenant's Name

• Address
  Address

• Telephone Number

• Installer's Name:

• Works carried out

  Date

• Audit date

  Date

• Auditor

  Craig Beaton

  Keith Beaton

  Steve Weedon

  Keith Woolnough

  George Denton

• Work Status

  Work In Progress

  Complete

Audit Questions

• Did the engineer show identification?

  Yes

  No

  N/A

• Did the engineer show you how to use the system?

  Yes

  No

  N/A

• Is the System installed to specification?

  Yes

  No

  N/A

• Is the boiler position installed to makers instruction?

  Yes

  No

  N/A

• Are all pipe-work acceptable i.e. condense, pro, gas, CH?

  Yes

  No

  N/A

• Gas pipe sized correctly?

  Yes

  No

  N/A

• Compartment label (where necessary)

  Yes

  No

  N/A

• Is the flue termination ok?

  Yes

  No

  N/A

• Flue made good (int/ext) and all reinstatement ok?

  Yes

  No

  N/A

• Was the Benchmark book completed?

  Yes

  No

  N/A

• Is the meter installation ok / MEB present?

  Yes

  No

  N/A

• Was the BBU / gas fire removed and have the builders bricked in the opening?

  Yes

  No

  N/A

• Has minor works certificate been issued?

  Yes

  No

  N/A

• Is the isolation by fuse spur/plug/rcd protected/ labelled?

  Yes

  No

  N/A

• Is the programmer's installation ok?

  Yes

  No

  N/A

• Is the room thermostat's location ok?

  Yes

  No

  N/A

• Are the pipes protected through walls?

  Yes

  No

  N/A

• Was any damage to the property?

  Yes

  No

  N/A

• Were all waste materials removed?

  Yes

  No

  N/A

• Water sample test carried out?

  Yes

  No

  N/A

• Is there a TF1 filter fitted?

  Yes

  No

  N/A

• Is there a roomstate fitted?

  Yes

  No

  N/A

• Was the system left working?

  Yes

  No

  N/A

• Remedial Work Required:

• Date to be carried out:

  Date

• Remedial work completion date:

  Date

• Are there any training needs for the engineer?

  Yes

  No

Resident Satisfaction

• How satisfied are you with how the overall service and standard of work was carried out?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• How satisfied are you with the products we used/installed?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• How satisfied were you with the information you received on when and how long the works would take?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• How satisfied were you that we kept our agreed start date?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• How satisfied were you that the work was completed within the agreed period?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• How satisfied are you with the attitude, reliability and timekeeping of our workmen?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• How satisfied are you with the support provided by Quality Heating Services?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• Overall, how satisfied are you with the finished works?

  Very Satisfied

  Satisfied

  Unsatisfied

  Totally unsatisfied

• Any other information you would like to pass back to Quality Heating or the Landlord?

• Signed by Auditor

  Sign

• Signed by Tenant

  Sign