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Ramp Service Operational Audit Checklist
Ramp Service Operational Audit Checklist
David McCue Oceania Aviation

Ramp Service Operational Audit Checklist

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Free Ramp Service Operational Audit Checklist Checklist

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Title Page

  • Audit No.

    • ADL
    • ASP
    • APW
    • AYQ
    • BME
    • BNE
    • BNK
    • CFS
    • HBA
    • HVB
    • LST
    • NTL
    • OOL
    • WEI
    • WLE

  • Conducted on

  • Prepared by

  • Document Number: OA-2021

  • Document Owner: Group Safety

Ground Service Equipment (GSE)

Maintenance

  • All GSE preventative maintence is up to date

  • Pre Operational GSE Inspections have been carried out

  • Staff are aware of unserviceability procedures

  • All PPE is located with the vehicle (If applicable e.g. Toilet Vehicle)

  • Are there spill kits available

Bag Room

Facilities

  • Wayfinding signage clear and easy to see

  • Bag Room clean and free of rubbish

  • Traffic Management Plan in place for bag room

  • Staff have procedures for bag room set up in preparation of flight/s

Staff comply with set up procedures

  • Are staff performing ULD servicabiltity checks (if applicable)

Operation

  • Staff use correct lifting techniques in moving bags in bag room

  • Staff use correct procedure in loading baggage onto barrows/ containers (stacking/ Handles facing outwards etc)

  • Staff account for bags as per carrier requirements (bingo cards, AAA etc)

  • Is first arriving bag meeting airline KPI

  • Is last arriving bag meeting airline KPI

  • Are staff complying with bag room traffic management plan

  • Are staff complying with speed limits in bag room

  • Is oversize baggage procedures being followed

Are staff complying with rush bags/ firearm procedures

  • Are staff complying with airport security procedures

  • Are the bags leaving the bag room for the Ramp compliant with the airline PTS

  • Is there communication between the bag room and Ramp

  • Comments

Ramp Flight Activity

Pre Flight Arrival

  • Is the bay checked for Foreign Object Debris (FOD)

Is the staff member to receipt the aircraft in position in sufficient time before arrival

Aircraft Arrival

  • Is the aircraft marshalled into position following airline procedure

  • Does communication with flight deck follow airline procedure

  • Does staff member receipting aircraft follow airline procedure in giving clearance to approac aircraft

  • Do staff follow circle of safety procedure when approaching aircraft with driveable equipment

  • Are the forward stairs positioned in the aircraft according to airline procedure

  • Is the forward aircraft door opened in accordance with airline procedures

  • Is the Passenger Marshalling Kit (PMK) positioned according to airline procedures (if applicable)

  • Are the rear stairs positioned in the aircraft according to airline procedure (if applicable)

  • Is the rear aircraft door opened in accordance with airline procedures (if applicable)

  • Is the Leading Hand/ Supervisor/ Pit Crew Leader aware of expected inbound load

  • Has the Leading Hand/ Supervisor/ Pit Crew Leader briefed team of expected inbound load

  • Are aircraft hold doors opened according to airline procedures

  • Are belt/ containers loaders positioned correctly at aircraft for offload

Unload

  • Are staff located in correct position for offload according to airline procedure

  • Are airline procedures followed for offload sequence of load

  • Is the load being offloaded checked against expected inbound load

  • Are staff using correct manual handling techiques

  • Are any variations immediately reported to the the Leading Hand/ Supervisor/ Pit Crew Leader

  • Is equipment manouvered around aircraft according the airline procedures

  • Are motorised vehicled switched off whilst unattended

  • Is the airline PTS maintained for inboud load offload

  • Is the unload overall conducted safely

DPL/ PAD

  • Is the DPL/ PAD positioned according to airline procedures

  • Is the DPL/ PAD operated for a passenger offload accoring to airline procedures

  • Is the DPL/ PAD operated for a passenger onload accoring to airline procedures

Load

  • Has the Leading Hand planned the load before the aircraft arrives? (JQ Only)

  • Has the LIR been received according the airline PTS (if applicable)

  • Has the the Leading Hand/ Supervisor/ Pit Crew Leader distributed copies of the Load Instruction (LIR/ULA) to appropriate staff before loading commences

  • Is circle of safety procedure followed for motorised vehicles

  • Are staff loading as per the instruction report (LIR/ ULA)

  • Are staff using correct manual handling techiques

  • Are containers being secured by locks (if applicable)

  • Is webbing secured (if applicable)

  • Are stanchions being placed in correct position (if applicable)

  • Is live stock loaded according to airline procedure

  • Are dangerous goods loaded accoring to airline procedure

  • Has the Leading Hand/ Supervisor/ Pit Crew Leader checked locks secured (If applicable)

  • Has the Leading Hand/ Supervisor/ Pit Crew Leader checked the webbing is secured (if applicable)

  • Has the Leading Hand/ Supervisor/ Pit Crew Leader checked the stanchions are secured (if applicable)

  • Is equipment manouvered around aircraft according the airline procedures

  • Are aircraft hold doors closed according to airline procedures

  • Is loading equipment removed the aircraft safely and according to airline procedures

  • Does the Leading Hand/ Supervisor/ Pit Crew Leader give their readback to Load Control correctly (if applicable)

  • Does the the Leading Hand/ Supervisor/ Pit Crew Leader sign the Loading instruction document (LIR/ ULA)

  • Is the airline PTS maintained for outboud load onload

  • Is the loading overall conducted safely

  • Comments

Departure

  • Is the rear aircraft door closed in accordance with airline procedures (if applicable)

  • Is the rear aircraft stairs removed in accodance with airline procedures (if applicable)

  • Is the passenger Marshalling Kit (PMK) removed according to airline procedures (if applicable)

  • Is the forward aircraft door closed in accordance with airline procedures (if applicable)

  • Is the forward aircraft stairs removed in accodance with airline procedures (if applicable)

  • Is the tow bar connected according to airline procedures (if applicable)

  • Is the Push Back Tractor connected according to airline procedures (if applicable)

  • Does the Dispatch staff member complete their walk around according to airline procedures (if applicable)

  • Does the Dispatch staff member communicate with the flight deck according to airline procedures (if applicable)

  • Is the aircraft pushed back according to airline and airport procedures (if applicable)

  • Does the departure sequence maintain the airline PTS

Post Flight

  • Are flight file documentation collated and stored correctly for 3 months

  • Is there a debrief between the Ramp crew regarding the turn

Port Coordination/ AMCO

Delay Reporting

  • Is there a collaborative approach to assigning delay codes

  • Is the port identifying the root cause of delays

  • Comments

General

Grooming – Uniforms (or equivalent)

  • Are grooming standards acceptable

  • Are staff wearing the correct uniform

Adequate Staff Numbers

  • Ramp/ Bag Room has sufficient staff for the operation and schedule

  • Checked bag screening point has sufficient staff and equipment working

Communication

  • Radios are available for suitable staff to use

  • Radios are in good working order

  • Staff are using correct phraseology

  • Is there open communication within the port?

  • Is the Leading Hand/ Supervisor/ Pit Crew Leader briefing his/ her team

Safety

Safety Reporting

  • Staff are aware how to lodge a report

  • Staff are aware that reports can be lodged for potential safety issues

  • Safety reporting kit location is accessible to all staff

  • Reports are lodged within required timeframes

DAMP

  • Staff complete DAMP training

PPE

  • Staff are wearing correct PPE

  • PPE is in good condition

Hearing protection is available and being worn

Safety Culture

  • Staff are openly encouraged to report issues

  • Port conducts own Safety meetings

Do supervisor/leader/manager or equivalent promote and demonstrate safety in the workplace (e.g. encourage reporting)

  • Comments

Foreign Object Debris (FOD)

  • FOD checks are carried out prior to / during aircraft turnarounds

  • Tarmac is free of FOD

Risk Management

  • Staff are trained in risk management or risk management resources are located within the port

  • Risks are identified and include emerging risks resulting from “risk triggers”

  • Risks are assessed against established criteria

  • Risk registers are used and stored in a database (or equivalent)

  • Comments

Security

  • Security Identification Cards e.g. ASICS

  • Staff are wearing airport ID card above waist height and clearly visible

  • Signage

  • Security signage is displayed at entrance to Ramp/ Bag Room

  • Security signage is displayed throughout Ramp/ Bag Room

  • Awareness

  • Staff challenge staff on tarmac not displaying an appropriate ID

  • Comments

CERP

Training

  • CERP Awareness training has been carried out and recorded

  • CERP Specialised training has been carried out and recorded

  • GO Kits (If applicable)

  • GO Kit location is accessible to staff if required

  • GO Kits are security sealed

  • Does the port have a process for auditing the kits and re-securing them again

CERP Readiness

  • Does the CERP manual contain the most up to date port information

  • Does the airport have regular emergency readiness meetings

  • Are the staff aware of the station locations in their port

  • Does the port have CERP phones

  • Does the airport hold regular exercises and/or table top exercises

Dangerous Goods

Dangerous Goods Manual

  • Are the staff aware of the location of the Dangerous Goods Manual

  • Are staff aware how to reference the sections of the manual that relate to their job function

  • Comments

Training Compliance

Training Records

  • Are training records kept in a lockable cabinet (or equivalent)

  • Do the training records match the training matrix (or equivalent)

  • The training records contain required information (as per training record checklist)

  • Does the port have a process for monitoring recurrency expiries

Airport Trainer

  • Does the port currently have a trainer in all curriculums

  • Is the trainer still current

Training Material / Forms

  • Training material being used is up to date and current

  • Trainer is aware how to order more material and where from

  • Comments

Airport Documentation

Operational Notices

  • Does the port have a process for ensuring staff are briefed on notices that are received

  • Are the staff up to date with being briefed on the notices that are received

  • Are these notices available for staff to reference

  • Is there opportunity to ask questions or seek clarity with the notices when they are received

Controlled Manuals / Forms

  • There is a responsible person for updating the Airport Handling and other manuals when updates are received

  • Manuals are accessible for staff to reference

Flight Documentation (Flight Files)

  • Flight files are kept for 3 months in a secure cabinet or equivalent

  • Flight files contain required documentation

  • Comments

Airport Administration

Housekeeping

  • Is the office space tidy and with suitable storage

  • Are the Oceania Safety, Environment policies displayed

Ramp Service Operational Audit Checklist
David McCue Oceania Aviation

Ramp Service Operational Audit Checklist

Use this Template
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