Region 9 4/10/14 Events Observation Checklist

• Restaurant #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager/ PIC

Guest Service

• Employee suggest new products

  Yes

  No

  N/A

• Correct product description for Jack's Blazin' Chicken:<br>- Spicy chicken fillet<br>- Ghost Pepper Ranch sauce<br>- Grilled Onions<br>- Sliced Jalapeños <br>- Swiss-style cheese<br>- Lettuce and tomatoes on a toasted sesame seed bun

  Yes

  No

  N/A

• Correct product description for Vanilla and Caramel Iced Coffees:<br>- Freshly brewed Iced coffees with 100% Arabica beans<br>- Your choice of delicious vanilla or rich caramel

  Yes

  No

  N/A

• Correct product description for Reese's Peanut Butter Cup Pie:<br>- Chocolate cookie crust<br>- Reese's peanut butter filling<br>- Crumbled Reese's Peanut Butter Cups

  Yes

  No

  N/A

• Correct product description for Sourdough Breakfast Melt.<br>- Bacon/ Ham<br>- American cheese and Swiss cheese<br>- Egg<br>- Sourdough Bread

  Yes

  No

  N/A

• Jack's Blazin' Chicken

  Off

  On

• Correct product build:<br>- Jumbo bread<br>- Ghost Pepper Ranch Sauce<br>- 5 Jalapeño Slices<br>- 2-3 Iceberg Lettuce Leaves<br>- 2 Tomato Slices<br>- 1 Swiss style cheese slice<br>- 1 portion of Grilled Onions ( using blue handle ladle) <br>- Spicy Chicken Fillet

  Yes

  No

  N/A

• Jack's Blazin' Chicken

  

• Red Translucent with Extra Wide Tip & LTO Ring. ( Use a permanent marker and write Ghost Pepper on the LTO ring)

  Yes

  No

  N/A

• Red Translucent with Extra Wide Tip & LTO Ring

  

• Using half wrap in mid-size box with white side facing up. Press the LTO tab.

  Yes

  No

  N/A

• Ghost Pepper Ranch sauce has a shelf life 14 days at room temperature.

  Yes

  No

  N/A

Three options for Sliced Jalapeños

• #1. Room temperature without juice: 4 hours.

  Yes

  No

  N/A

• #2. Room temperature with juice: 48 hours

  Yes

  No

  N/A

• #3. Room temperature lidded 1.5 oz. portion cups( no juice): 48 hours

  Yes

  No

  N/A

• Jalapeño slices are evenly spread across the sauced jumbo bun top ( Can use cherry tong L#1028 or green handle ladle)

  Yes

  No

  N/A

• Frozen Grilled onions are defrosted for a minimum of 24 hours before use and have 3 day freezer-to-destroy. Once prepped in pita tray, be sure to use 2 day shelf life.

  Yes

  No

  N/A

• Grilled onions are heated properly in microwave with 14 seconds.<br>No procedure for heating grilled onions for on cue microwave. Please follow the original onions cooking procedure.

  Yes

  No

  N/A

• Ghost Pepper Ranch sauce is swirled nicely on top and bottom of jumbo bun.

  Yes

  No

  N/A

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Vanilla and Caramel Iced Coffees

  Off

  On

• Opened Vanilla and Caramel syrup has 30 days shelf life.

  Yes

  No

  N/A

• Use white color pump for syrup. (L#1537)

  Yes

  No

  N/A

• Appropriate amount of ice (3/4 inches from top)

  Yes

  No

  N/A

• Correct amount of syrup (2 pumps for a 16oz cup and 3 pumps for a 24oz cup)

  Yes

  No

  N/A

• Iced coffee is stored in appropriate pitcher (2quart or 4 quart), not using the dedicated rice pitcher.

  Yes

  No

  N/A

• Iced coffee is chilled for a minimum of 6 hours before serving.<br>(4 day shelf life without shake mix and 2 day shelf life with shake mix)

  Yes

  No

  N/A

• Iced coffee

  

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Reese's Peanut Butter Cup Pie.

  Off

  On

• Reese's Peanut Butter Cup Pie has 5 hour defrost time and 3 day shelf life.

  Yes

  No

  N/A

• No open or eating any Reese's Pies in food preparation areas or guest service ares.

  Yes

  No

  N/A

• Always wash hands after coming into contact with open Reese's Peanut Butter Cup Pie.

  Yes

  No

  N/A

• Reese's Peanut Butter Cup Pies are stacked in refrigerator with no more than 2 high and stored above raw ingredients. (Note: Be sure to know that this contains peanuts which is a common allergen)

  Yes

  No

  N/A

• Sourdough Breakfast Melts

  Off

  On

• Correct product build:<br>- 3 half strips of bacon/ 1 slice of ham<br>- 1 slice of American cheese<br>- 1 slice of Swiss cheese<br>- 1 egg<br>- Sourdough bread

  Yes

  No

  N/A

• Bacon Breakfast Melt

  

• Ham Breakfast Melt

  

• Using correct wrap.<br><br> Ham - "Red" generic side " We don't make it until you order it" (L#1407)<br><br>Bacon - "Dark Orange" generic side " Breakfast served all day" (L#1406)

  Yes

  No

  N/A

• Clean and rotate the Teflon sheet twice a day. (Prince Castle DCFT L#1623 and Price Castle Vertical Bread Griller L#0196)

  Yes

  No

  N/A

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

Sourdough Bread Quality Check

• Are proper defrost procedures being followed?<br>(Defrost time is 3 hours and Freezer-to-destroy is 10 days)

  Yes

  No

  N/A

• Is Pre-buttering of Sourdough bread procedure being utilized, to ensure consistent toasting?<br>(Pre-buttered Sourdough bread : shelf life is 2 days "refrigerated" and 2 hours at room temperature)

  Yes

  No

  N/A

• Care for the egg initiative

  Off

  On

• Fried Eggs: New Fried Egg procedure is being followed.

  Yes

  No

  N/A

• Produces - Fried Eggs

  

• Are the quality tips are being followed?

  Yes

  No

  N/A

• Food Quality

  

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Are proper hold times for the egg being followed?

  Yes

  No

  N/A

• Hold Time

  

• Egg rings are in good condition and lay completely flat on the grill.

  Yes

  No

  N/A

• Trouble Shooting

  

• Equipment/Smallwares

  

• Egg ring has been rotated every 4 hours.

  Yes

  No

  N/A

• New fast timer strip for the egg has been changed and updated. <br>Flat Grill: 3:10 mins and Flip time - 2:15 mins.<br>Clamshell: Cook time - 4:00 mins (240 seconds) and Flip time - 2:45 mins (165 seconds).

  Yes

  No

  N/A

• For the Bakery style bun to Brioche bun transition, be sure to order enough of the brioche style bun. NOTE: The Bakery style bun comes in a 12 pack package and a case of Brioche buns is a 96 count box.

  Yes

  No

  N/A

• Brioche Bun is updated on the prep list.

  Yes

  No

  N/A

• Brioche Bun has 8 hour defrost time and 6 day freezer-to-destroy shelf life. Also toast time is 50 seconds. (NOTE: No emergency procedure for defrosting Brioche Bun)

  Yes

  No

  N/A

• Gourmet Brioche Bun is being used on Sirloin and HomeStyle Ranch Chicken Club Sandwiches

  Yes

  No

  N/A

• Prices on POS and on menu board are the same

  Yes

  No

  N/A

• All POP is up and correct pricing is displayed

  Yes

  No

  N/A

• POP

  Off

  On

• POP1

  

• POP2

  

• Menu Board

  Off

  On

• Menu Board

  

• OCS

  Off

  On

• OCS

  

• Key Observables

• Yes

  No

  N/A