Region 9 6/12/14 Event Observation Check List

• Restaurant #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager / PIC

• Jalapeño Ranch UCB

  Off

  On

• Suggest any new product items.

  Yes

  No

  N/A

• Correct product build:<br>- Two juicy beef patties with American and Swiss-style cheese<br>- Creamy ranch sauce<br>- Sliced jalapeños <br>- Sesame bun

  Yes

  No

  N/A

• 

• Served in the mid-size box with NO 1/2 wrap, punched "UCB" tab and placed JALAPEÑO sticker.

  Yes

  No

  N/A

• No more than 2 boxes in a bag.

  Yes

  No

  N/A

• Creamy Ranch sauce has a shelf life 14 days at room temperature.

  Yes

  No

  N/A

• Clear squeeze bottle with clear wide tip lid is used for the creamy ranch. # 1732

  Yes

  No

  N/A

• 

Three options for Sliced Jalapeños

• #1. Room temperature without juice: 4 hours.

  Yes

  No

  N/A

• #2. Room temperature with juice: 48 hours.

  Yes

  No

  N/A

• #3. Room temperature lidded 1.5 oz. portion cups( no juice): 48 hours.

  Yes

  No

  N/A

• 5-8 Jalapeño slices are evenly spread across the sauced Jumbo bun top. Don't use jalapeños with stems.

  Yes

  No

  N/A

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Comments

• BBQ UCB

  Off

  On

• Suggest any new product items.

  Yes

  No

  N/A

• Correct product build:<br>- Two juicy beef patties with American and Swiss-style cheese<br>- BBQ sauce<br>- Grilled Onions<br>- Sesame bun

  Yes

  No

  N/A

• 

• Served in the mid-size box with NO 1/2 wrap, punched "UCB" tab and placed BBQ sticker.

  Yes

  No

  N/A

• No more than 2 boxes in a bag.

  Yes

  No

  N/A

• Grilled onions has 24 hour defrost time and a 3-day freezer-to-destroy shelf life.

  Yes

  No

  N/A

• Grilled onions are heated properly in the microwave #4 for 14 seconds.<br>*OnCue Mircowave restaurants - Do NOT heat individual portions of onions! Use grill procedure.

  Yes

  No

  N/A

• BBQ sauce has a shelf life 14 days at room temperature.

  Yes

  No

  N/A

• Red Translucent with Extra Wide Tip & LTO Ring. ( Use a permanent marker and write BBQ on the LTO ring) # 1944

  Yes

  No

  N/A

• 

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Comments

• Hella-Peno Burger

  Off

  On

• Suggest any new product items and using Late Night Greetings and Closings.

  Yes

  No

  N/A

• Team members wear Twist Up Your Favorite t-shirts from 5AM - 9PM and continue to wear the approved Late Night uniforms (refresh as needed) from 9PM - 5AM.

  Yes

  No

  N/A

• Late night menu board and counter mat were turned at 9PM. Dining room has the Late Night music (Top 40 or dance music) add appropriate volume. NOTE: Please refer to page 18 of the restaurant manager package for the late night music playlist instruction.

  Yes

  No

  N/A

• Correct product build:<br>- A seasoned jumbo patty <br>- 3 Stuffed jalapeños <br>- A set-up of cheese sauce<br>- Shredded Cheddar Cheese<br>- Taco sauce<br>- 8 Sliced jalapeños <br>- Toasted jumbo bun

  Yes

  No

  N/A

• 

• Correct prep for Hella-Peño Burger Set-up with 2 day shelf life.

  Yes

  No

  N/A

• Prep Chart

  

• Heat the set-up using microwave #1 = 35 secs. OnCUE button: 02 (Late Night) = 18 secs.

  Yes

  No

  N/A

• Hella-Peño was wrapped with the gray wrap using "We don't make it until you order it" side.

  Yes

  No

  N/A

• Follow the same procedure as other munchie meals with 2 tacos and Halfsies.

  Yes

  No

  N/A

• Munchie Meal assembly job aid.

  

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Comments

• Breakfast Monster Taco

  Off

  On

• Suggest any new product items. <br>( Bacon is an optional add-on and a great smart sell. Same portion as Bacon Ranch Monster Taco.)

  Yes

  No

  N/A

• Correct product build:<br>- A large version of our regular taco<br>- Scrambled eggs<br>- American cheese<br>- Taco sauce

  Yes

  No

  N/A

• 

• Monster tacos are defrosted properly in the refrigerator with a minimum 48 hours and stacked no more than 2 high. Monster tacos have 5 day freezer to destroy.

  Yes

  No

  N/A

• Quality Cues<br>- Scrambled eggs are good quality and dime to quarter size pieces. <br>- Scrambled eggs should be yellow and tender, not dried out or over cooked.<br>- Scrambled eggs should have a fresh buttery taste, with no off odors or burnt favors.<br>- Always use the 10" egg ring when batch cooking.<br>- Scrambled eggs have a 30 minute hold time.

  Yes

  No

  N/A

• 1 black-handed ladle of scrambled eggs are placed in the monster taco using a pita tray (horizontally for even coverage)<br>***Note: if any eggs fall into taco ribbon, be sure to remove them by wiping ribbon with sanitized towel immediately***

  Yes

  No

  N/A

• Taco is sauced edge-to-edge. Don't serve Tacos with broken shells.

  Yes

  No

  N/A

• Taco sauce should always be prepped in the translucent green squeeze bottle with an green-extra wide tip and has a 14 day shelf life.

  Yes

  No

  N/A

• 

• Place a Breakfast Monster Taco in the monster taco bag with a yellow sticker on it.

  Yes

  No

  N/A

• Tacos are placed in the bag properly. (See the job aid below)

  Yes

  No

  N/A

• 

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Comments

• Jack's Fruit Coolers

  Off

  On

• Suggest any new product items.

  Yes

  No

  N/A

• Correct product build:

  Yes

  No

  N/A

• Are procedures of the build being followed as per serving job aid below?

  Yes

  No

  N/A

• 

• Smoothie syrup has a 24 hour defrost time and 14 day freezer-to-destroy shelf life.

  Yes

  No

  N/A

• Make sure to rotate the green ladle and storage pan every 4 hours.<br>NOTE: Use a separate pan and ladle for each flavor.

  Yes

  No

  N/A

• Overall Product Quality and Taste: Rating Scale: 1- highly Dissatisfied 2 - Dissatisfied 3 - Neither Satisfied or Dissatisfied 4 - Satisfied 5 - Highly Satisfied

• Comments

Equipment

• Toasters<br>- Teflon sheets for contact toasters should be clean and in good condition.

  Yes

  No

  N/A

• Presses<br>- Disassembled and cleaned daily - are free of carbon build-up.

  Yes

  No

  N/A

• Fryers<br>- Fryers are filtered twice a day.<br>- Fryers are skimmed for debris every 15 minutes.

  Yes

  No

  N/A

• Microwave(s)<br>- In good working condition.<br>- Calibrate as needed.

  Yes

  No

  N/A

• Equipment #

  

Build-To's: Action Requested

• Validation of Build- To's, is the profile set up correctly?

  Yes

  No

  N/A

• Build-To's, please follow Action Requested below.

  

Other

• All POP is up and correct pricing displayed.

  Yes

  No

  N/A

• Prices on POS and on menu board are the same.

  Yes

  No

  N/A

• Late Night menu boards and mats are turned to appropriate side for time of visit.

  Yes

  No

  N/A

• Has the late night check list been completed?

  Yes

  No

  N/A

• Late Night checklist.

  

• Pre Shift Huddles/Mini Rallies are taking place, and goals are set.

  Yes

  No

  N/A

• Pre-Shift goal.

  

• Was your experience Hella Hype?

  Yes

  No

  N/A

• POP

  Off

  On

• POP 1

  

• POP 2

  

• POP 3

  

• Menu Board

  Off

  On

• Menu Board

  

• OCS

  Off

  On

• OCS

  

• Key Observables