Retail (shop) BP

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Main audit area

• Shop

• If checking bar check latest CMI audit for possible action points

  Yes

  No

  N/A

Previous audit finding

• Have areas identified in previous audit been action and what were they?

Presentation

Customer service

• Staff in uniform and are efficient, helpful, organised and projecting a positive attitude

  Yes

  No

  N/A

• Queue and flow well managed?

  Yes

  No

  N/A

• Efficiency and speed of service appropriate to the conditions

  Yes

  No

  N/A

• Leaders staff and guests liaised and engaged with where appropriate

  Yes

  No

  N/A

• What has recent feedback been are the team aware and actioning?

Health and safety

• Cleaning rota in place and upto date

  Media

• Area behind tills clean and free of litter

  Yes

  No

  N/A

• Front of shop clean, tidy and litter free

  Yes

  No

  N/A

• Pick n mix area clean throughout service scopes in place, procedure for disposing of waste

  Yes

  No

  N/A

• Fire escapes clear and where needed unlocked for service

  Yes

  No

  N/A

• Stocked first aid kit available

  Yes

  No

  N/A

• Shop opening times displayed

  Media

• Last recorded freezer temperature check

• Temperature checks happening regularly

  Yes

  No

  N/A

• Chemicals stored and used as per COSH guidelines

  Yes

  No

  N/A

• Items on display in date

  Yes

  No

  N/A

• Front on house items being stock roasted

  Yes

  No

  N/A

• Stock room stock being rotated

  Yes

  No

  N/A

• Stock room items being stored correctly ( where possible not over head height

  Media

• Staffs understanding of current department objectives

• Date of when risk assessments where last updated

  Date

• Risk assessments in place and content correct

  Yes

  No

  N/A

Staffing

• Observation on staff performance

• Staff programme on display

  Yes

  No

  N/A

• Staff files up to date

  Yes

  No

  N/A

• Reviews upto date, quality of content

  Yes

  No

  N/A

• Observation frequency and quality

  Yes

  No

  N/A

• Question staff on operating procedures,possible questions what to do if your till doesn't cash up, what would you do if a guest complained, what temperature should the fridges be at

Rangeland merchandising

• All items stocked as within approved range

  Yes

  No

  N/A

• All core range products are stocked

  Yes

  No

  N/A

• All items are clearly and correctly priced

  Yes

  No

  N/A

• Stock is cleaned and well presented

  Yes

  No

  N/A

• Confectionary does not take up more than 10% of total shelf space

  Yes

  No

  N/A

• None banded items do not take up more that 20 % of total shelf space

  Yes

  No

  N/A

• Banded products outwards facing

  Yes

  No

  N/A

• Shelves, fridges stocked no spaces

  Media

• Space around tills utilised

  Yes

  No

  N/A

• Low margin confectionary only available by tills

  Yes

  No

  N/A

Vending machine

• Vending machines fully stocked, clean outside and in

  Media

• Vending machine fully operational ( including, drinks machines and tea and coffee machines)

  Yes

  No

  N/A

• Planogram on mars machines being adhered to

  Yes

  No

  N/A

• Are machines appropriatly placed to maximise profitability ( consider all types snack, drinks and tea)

  Yes

  No

  N/A

• Are cash boxes padlocked

  Yes

  No

  N/A

• Question staff on procedure for reporting faulty machines

Financial awareness

• Outlet is cashed up on a daily basis

  Yes

  No

  N/A

• Question staff on procedure for dealing with discrepancies when cashing up (till reading vs actual banking)

• Float checked to ensure it is correct

  Yes

  No

  N/A

• Banking and float securely stored

  Yes

  No

  N/A

• Retail senior aware of current SPH and are able to comment on why it is at that level

• Retail senior aware of current GP% and is able to explain why it is at this level

• Deliveries being checked on arrival

  Yes

  No

  N/A

• Retail senior able to talk through and demonstrate the system in place for processing purchase orders and delivery notes/ invoices

• Staff are able to talk you through the procedure to follow if stock leaves the venue without being paid for (wastage, transfer to another department)

Retail stock sheet to be discussed with retail manager

• Period sales compared with till readings and necessary re counts completed

  Yes

  No

  N/A

• Total stock levels are within agreed parameters

  Yes

  No

  N/A

• Revenues and deliveries are input on retail stock sheet on a weekly basis

  Yes

  No

  N/A

• Any general comments

• Action points from this audit

• Add signature

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