RM Visit Actions

Customer Champion present at the front of the store to direct the customer flow?

Cash desk is totally clear of stock - if its not 'order and collect' it shouldn't be there (and they should be in cupboards where possible)

MDA bulks at entrance have current wraps (facing both ways) and A4 pricing

Cameras are demo ready. New demo shop guard batteries ordered where required

Cloud demo available across all formats - iPad, Android, TVs etc

Gondolas are clean

Products are clean

Products are turned on and demo ready

Market Place basket acrylics are tied on with clear cable ties

Opportunity baskets are full and fit for purpose - check Market Place baskets and endcap baskets

Dysons on stairs are shopable - Demonstration product present, boxed stock available, prices present etc

Each section to be shopable - sample product , with appropriate boxed stock below to promote self select during busy times

Fill the floor - bulk stacks across all departments adjacent to sample product to promote self select during busy times

Work towards 'Everest' standards and principles

MDA bulk stack at top of stairs with current wrap and A4 pricing

All products clean

All gondolas clean

Bulk stacks adjacent to SKA end caps where possible

Hobs to be refreshed and replenished

Size guides to be implemented across refrigeration

Built in to be refreshed and replenished

No gaps on MDA - boxed stock of adjacent product to fill gaps when all models displayed

SKA to be shopable - sample product with boxed stock on appropriate shelving below to promote self service during busy times

All walkways clear to ensure ease of access to all products and health and safety compliance

Returns managed effectively - all products wrapped, organised and stored safely and sent weekly (Check returns screen for aged products)

No blue totes in permanent use

Floors are swept and rubbish/recycling is managed effectively

Empty box section reduced to minimum and additional space used to organise stock - are products stored by merch area, are they countable etc

Stock cleared from blocking comms and electricity control centre

From delivery to pre-set up process put in place

POS area tidied, and maintained

Pre set up factory in place to enable 30% of stock holding to be achieved and maintained

Clinical standards behind Knowhow - what does the customer see? Are we looking after customers products? Do we only have what is required behind the bar?

Knowhow leaflets at the till points?

Knowhow shelf in warehouse audited (this should not be out of sight, out of mind)

Returns managed efficiently and stored tidily prior to transfer to warehouse - mid afternoon returns check to be completed and transferred to WH to ensure customer service point is clear