Round 1 Monthly Store Audit

• Conducted on

  Date

• Prepared by

• Location

Entrance and External Appearance

• Well-cleaned store entrance. (No trash cigarette butts, etc.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Company signs and pin are lit after dark with no lights out.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Operating hours are posted on the pin and entrances and not peeled off.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The music on the external speakers is on, noticeable to guests but not too loud.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Small bowling pins and posters are set at appropriate positions near store entrance.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

General Store Condition

• Well maintained A/C and fans, store temperature is appropriate.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Volume of store sound and microphones is appropriate.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All lighting working, no bulbs out.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No useless stuff out and visible to guests.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No lights on in storage rooms when not in use.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Well organized and clean urinals/toilets. No bad smells.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All stall doors can be locked and no damage to toilets.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Water quantity and temperature is appropriate to wash hands. Toilet water is strong enough to flush fluids, etc.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Well organized floor, carpet, stairs to bowling approach, any other passages well maintained.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There are no hand made signs in the facility. (all materials posted are made by HQ)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All posters are displayed in poster frames/stands.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All beer promo signs are neon lit signs or framed. No paper posters or cheap looking aluminum cut outs.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No bad smell or dirty spots in dust box's.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Janitorial supplies such as soap, toilet paper, towels (if applicable) are available to guests.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Management Office and Storage

• Manager's office is clean and organized. (no useless/personal belongings)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff and manager schedules are visible to everyone.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Important figures/info like sales, corporate direction, deposit discrepancy is visible to share with staff.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Organized and clean staff break room. No graffiti on lockers.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff schedules show details of break times and there is no confusion with staff.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No personal belongings. (Especially managers desks.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No industrial waste and useless stuff.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All important items and papers (staff card, key sets, pay checks, receipts, uniforms, etc.) are well organized.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Periodical task checklists conducted properly (staff audit, MOD daily duties, deposit check, sales count).

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Each storage (AM, RED, crane, behind lanes) is well organized. Cardboard boxes are broken down and thrown out. Trash is swept and thrown away.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Staff Position

• Costumer service is done smoothly, properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is no unfair situation for staff positions (like some staff to busy and others to slow)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Manager is trying to monitor and manage staff by going outside office without relying on walkie-talkie too much.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff is preparing for the weekend or busy times when it is slow. Staff should always be productive.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No staff leaning on the walls or resting their elbows on any counters or games on the floor.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff position and break times are indicated on the department schedule.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Manager does not stay in the office too long . If in the office must be productive and not waste their time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Customer Service and Uniform Policy

• Each staff member prioritizes customer service.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Each staff member follows the 3 S's (Smile, Speed, Sincerity).

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Volume of staff voice, facial expression to guests are appropriate. (Speaks loud enough for guests to hear and smiles)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All staff members follow the uniform policy.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No belongings hanging out of employee pockets. (lanyards, keys, etc.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Each staff member has their name tag in the designated position. (below the company logo)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Bowling Counter

• Pro shop showcase is well organized and clean. There are no smudges or dust inside the case.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Appropriate position of price paper, POP, event paper. no hand written paper no display messed up.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Counter top, shelves behind counter is well organized and no useless stuff is visible to guests. Counter tops should be cleared, no boxes or tool bags left on top of counters.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Price pouch and posters are in good condition. Posters are not bent or torn.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All bowling staff are working and aware of the lane patterns for the day. Are able to share information with customer, if customer asks.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Bowling staff explains the proper way to get rental shoes out of shoeser.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff can take speedy action to take care of customers who need support.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff monitor and keep an eye on guests not only in front of them but behind them.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff behavior and greeting action to guests is appropriate.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Easy to understand price system at each slot.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Guest service is appropriate by using price POP, and maintains eye contact with guest.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Easy to understand today's event, each package only at one glance.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Lane Assistant

• Lane assistant communicates with counter staff to update lane situation.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is no useless stuff on counter, ball rack and well organized.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff provides guest service and explains how to properly play bowling.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff prioritizes guest service. If cleaning on lanes and customer goes to counter, stop cleaning and assist customer.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Proper lane allocation based on each customer type (young/family/regular bowler/ etc.). If needed, lane assistant try to correct by communicating with counter staff.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff tries to provide best guest service based on the guest type (bumper lane, daily event, moonlight, autoshoeser, etc.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff can take care of customers who violate rules by enforcing bowling rules and policies professionally.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is no cracked house balls, dirty rental shoes.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• BO area (floor, couch, approach) is well organized and clean.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Pinsetter Machines

• No long-term pinsetter issues, bumper lanes are working properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Lane condition and approach condition is at a satisfactory level.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Lane maintenance machine is well maintained and cleaned with no issues.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Lane area (lane itself, couch, approach, bumper) has no issues and works properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The area behind the pinsetter and mech room is well organized and clean.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Mechs work efficiently with speedy action, high productivity and neat attire.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Mechs try to keep themselves busy at all times.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Mechs work on the pinsetter by following preventative procedure to avoid injury.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is a troubleshooting manual at the visible area so all mechs can read anytime.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Layout

• Crane items follow the AM Planning direction. (Must use items)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Easy to grasp location of kiosk.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Latest machine installed at the most visible area and anyone can see it from the store entrance.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The most popular crane items are used at the most crowded area.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The volume of the sound on the AM floor is appropriate.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The location and position of price poster frame is appropriate.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

EMBED/INTERCARD Counter

• Staff work with caring for guests and get ready for prompt action if needed.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff give proper guest service and follow the 3 S's every time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Easy for any customer to follow the price system including how to charge, purchase, package.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The layout and position of items/supply/shelving in AM counter is appropriate and productive.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff monitors guests not only in front of them but behind them.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff follows proper money handling procedures and is not constantly opening cash drawers when not needed.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Arcade Game Maintenance

• No trouble machines stopped fpr a ;ong time. No complaints from regular customers regarding the condition of the machines (buttons, levers, sound, etc.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Anyone (guests and staff) can understand what games are out of order. (Out of order sign or swiper is offline.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Arcade games are well organized and clean. (Dusted, wiped down, foot pedals, screen, monitor, etc.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Machines do not have any lights that are burnt out. Sound on all machines is working and is not too loud.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Easy to understand the number of credits per play by following the direction of AM Planning.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• I/O check has been conducted periodically with the checklist.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The outlets and cords to connect games are not tangled or hazardous to guests.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Cable covers and protector a are well organized and looks professional.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• High chair, PCB chair, carpet, dust box, floors are clean and maintained properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Redemption/Eater/Kiosk

• Items are correctly displayed on walls and gondolas by product category according to the "Must Use" spec sheet.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Walls and gondolas are fully stocked with no empty spaces.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Dream items are attractively displayed on the top shelf of the slat wall (72" from the bottom with no empty spaces.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Glass case items are attractively displayed inside the glass cases.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The appropriate ticket tags are attached to/displayed for all items.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Walls, gondolas, and cases are kept clean. (No dust on shelves, no fingerprints on glass.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• High end release sheets are completed each time a guest redeems high end items.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• AM prize disclaimers are completed each time guests redeem high end items.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Items priced 2000 tickets and over are secured with security tags.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Correct operations of Token-Card push games (resetting the field, cards in dispensers, etc.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Crane Operation

• Crane staff approach and provide free trail ticket positively to make sure guests enjoy the free trial machine.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Crane machines are displayed according to the amusement manual.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Target point pictures are posted and match with actual prize.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The interior and exterior of machines are kept clean. (No dust in field nor exit chute. No fingerprints on glass.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Crane machines are on service and operating correctly. (No mechanical issues).

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The size of the UFO arms corresponds to the size of the plush. (Excluding challenge games)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The most visible plus (numbered 1-6 on the Must-Use spec sheet) are placed in the machines most visible form the entrance and the game counter. The same plush is used on both sides of the machine.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All plush in th Must-Use spec sheet are placed in machines.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Other popular items (high sales items) are placed in other visible machines. The same plush is used on both sides of each machine.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• 3 point base plush are placed appropriately and positioned close to the exit chute.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Plush display is fully stocked and there is no empty spots.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Target plush are being reset properly and on time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Payout rates are being checked regularly and are consistently between 25-30%.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Weekly payout rates are calculated accurately and reported on time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Monthly order sheets are compiled correctly (include all Must-Use items and reflect estimated sales for all items.) Order sheets are submitted on time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Crane staff proactively offer advice to guests struggling with machines.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• A plan for using/replacing plush is in place and a visual diagram of this plan is placed in the office visible to all AM staff.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Prizes for high end crane machine (Mega Stacker, Key Master, etc.) abide standards set by AM Planning team.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Vector/Sync Counter

• Staff can take speedy action to take care of customers who need support.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff is aware of all customers and are monitoring those that are in front and back of them.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff is greeting guests and are behaving in a professional manner while clocked in.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Appropriate position of price paper, POP, event paper, no hand written paper, and display is not messed up.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Associates follow proper money handling procedures and is not constantly opening cash drawers when not needed.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is enough rental equipment (PP Paddles, Dart arrows, etc.) and it is fully stocked and well organized.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No useless stuff at counter, shelves behind, drink dispenser, etc.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff always have guests sign rental agreements without exception.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• At least one staff is always near the bowling counter to take prompt action.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

KA Rooms

• Karaoke signs (shows max capacity, alcohol prohibition inside) is visible to everybody.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The condition of the microphone and speaker is at satisfactory level and staff understands how to adjust amplifier, volume, basic operation.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff understands how to change the language, input song.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• KA screen has no errors or issues.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No cracked couch, floor, glass.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• KA room is well organized and clean. No bad smell, no trash under couch.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Billiards Area

• The condition of the billiard cloth is at the satisfactory level.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Billiards cues are in good condition, tips are not messed up too much.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Powder, chalk, bridge, is usable and has no issues.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Billiard light on each table is not off.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No dust and trash on/around each table and clean by brushing billiard table periodically.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No broken couch, bar stool. Floor is in good condition.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Ping Pong/Dart Area

• PP table angle is appropriate, no damage, weird angle

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• PP net is not too loose.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• PP racket is in good condition and grip and rubber are not torn.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Darts machine is well organized and clean.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Throw linr is installed properly and not messed up.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Dart flights are not messed up.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Quality Control

• Bo out of stock for all FB items.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The presentation of food is appropriate and good.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff checks food expiration every time, and prep the appropriate quantity. (Not too much, not too little.)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• "Kitchen Necessity" sign is posted in kitchen at the most visible place.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• QC of fresh vegetables like lettuce =, tomato, onion is appropriate. (using refrigeration and wrapping)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Defrosting time of frozen pizza is within 16 hours.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Health Control

• Temp of refrigerator/freezer is at standard level, staff clean the filter periodically.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• QC checklist has been completed periodically and staff check the record of hand washing, oil changing, etc. properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Apron staff wears is not too dirty, all staff wear visor.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff understands how to use and manage kitchen cloth, cutting board, knife (each set position, how to clean).

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• FB staff wears gloves when they work in the kitchen.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Hand-injured staff are not working in the kitchen.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• FB staff understands and follows the rules of the waste log.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Kitchen is well organized and clean including all equipment, supply, shelving.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Soda Dispenser

• Staff understands how to proceed vector/sync operation including cash handling.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff washes their hands every time needed and not out of hand soap.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is no useless stuff on/near drink dispenser.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• The condition of QC near drink dispenser is at the satisfactory level.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Fork, straw, spoon, etc. are fully stocked.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• There is no risk of food contamination in the kitchen workplace.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff wash their hands after returning from break. office, restroom, etc.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Food Area

• The sound volume is appropriate.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• FB staff takes prompt action to clean up tables right after guest leaves.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Each table surface is not dirty, messed up.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Table and chairs are well organized and neat.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• No bad smell nor too much trash inside the dust box.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Bar Area

• Alcohol is provided by staff that is certified.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Bar staff conducts ID checks properly and are trained by manager properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All the signs directed by HQ (no alcohol beyond this point/ID check/age restriction) has been posted at appropriate position.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• ID checking manual and age checker have been at the visible area to bar staff close to bar POS.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff is not taking too long with one specific customer, try to be fair and spend equal time with each customer.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Tables and chairs are well organized and neat.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Cash Handling

• Actual petty cash amount matches with log.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Change Cash (=$2200) put aside properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Sales cash deposit have no big discrepancy and taken care properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• High end items are secured properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff cards, maintenance keys are secured properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Receipts have been secured properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Bowling vouchers and has been secured properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

Paper Work

• Staff schedules are printed daily with specific break times and positions listed.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Staff tardiness check each payroll. (3 times = write up)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Purchase order system is conducted properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Cash variance investigation/report has been conducted properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Till counts conduct in a timely manner (10a/2p/6p/10p),

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Deposit log has been filled put properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Embed/Intercard authorization has been allocated to each person properly based on title.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Vector/Sync authorization has been allocated to each person properly based on title.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Embed/Intercard staff transaction is audited every day. (Staff activity/Staff play/cashier transactions)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Other discounts (Employee 30%/Manager Comp, etc.) has been conducted properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Timecard has been signed by each staff member and secured properly.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Dept. daily duties/checklists have been checked every day.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• MOD checklist have been completed every day.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Maintenance key daily log has been filled every time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Each transaction of petty cash is not exceeded the limit (=$100)

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Monthly inventory (AM/FB, etc.) is counted accurately and reported on time.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

OSHA/IIPP

• Conduct "Daily Safety Sweep Log" daily basis and put in the designated folder.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Put aside IIPP manual and MSDS at office.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Conduct IIPP meeting every week and put in the designated folder.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Conduct floor walk and confirm no useless stuff at any prohibited area (server room/Electronic panel/Evacuation Aisle).

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Conduct floor walk and confirm cable and drop cord is installed properly (proper cover/ straight drop cord/ hazard tape on electronic panel).

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• Conduct "Hazard Assessment Check" at the end of the month and put in designated folder.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All mechs understand the LOTO (Lock Out Tag Out) procedure.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A

• All the spray/can bottle have proper label to comply with OSHA requirement.

  Select Perfect and well managed Good condition, varies by manager Normal with room to improve Needs improvement Needs immediate action N/A

  • Perfect and well managed
  • Good condition, varies by manager
  • Normal with room to improve
  • Needs improvement
  • Needs immediate action
  • N/A