SCO Audit

• Audit Title

• Conducted on

  Date

• Region

• Number of SCOs

• Prepared by

• Location
  Address

Inventory

• When placing an item that has not been scanned into the bagging area, does the SCO Coordinator identify the error and successfully act to remedy it?

  Yes

  No

  N/A

• When scanning 1 item and placing a second unit of the same item into the bagging area, does the SCO Coordinator identify this and resolve the error?

  Yes

  No

  N/A

• When scanning 1 item and placing a different item into the bagging area, does the SCO Coordinator identify that the scanned item doesn't match the item in the bagging area?

  Yes

  No

  N/A

• Are only 5p SCO carrier bags available and hanging from the bag holders?

  Yes

  No

  N/A

Operations

• Are all SCO lanes open?

  Yes

  No

  N/A

• Do all SCOs accept cash and card? (If not have Diebold / Daisy been informed?)

  Yes

  No

  N/A

• Is shelving in place over each SCO with sufficient stock levels?

  Yes

  No

  N/A

• Is there a price card for every item (including SCO carrier bags)?

  Yes

  No

  N/A

• Are all SCO traffic lights green? (If not, what is the issue? What action has been taken?)

  Yes

  No

  N/A

• Are all SCOs clean and tidy?

  Yes

  No

  N/A

• Is the attendant station organised? (Clean and tidy / locked when not in use / troubleshooting guide, logging procedure, till rolls, wipes and cleaning brushes available?)

  Yes

  No

  N/A

• Are there no more than 12 customers queuing at the SCOs?

  Yes

  No

  N/A

• Is the SCO Coordinator present in the SCO area at all times?

  Yes

  No

  N/A

• Does the SCO Coordinator engage with customers? (Welcome and direct customers to the next available SCO?)

  Yes

  No

  N/A

• Are interventions dealt with as per procedure? (Observation of 3 interventions.)

  Yes

  No

  N/A

• Is the SCO Coordinator only responsible for the SCOs (not responsible for MCOs)?

  Yes

  No

  N/A

• Did the SCO Coordinator bind their fob at the start of their shift?

  Yes

  No

  N/A

• Is the SCO Coordinator aware of their roles and duties?

  Yes

  No

  N/A

Administration

• Are there 2 full sets of SCO keys in the store? (1 set should always be with the SCO Coordinator and the second set should be stored in the safe and used as spare.)

  Yes

  No

  N/A

• Can the manager on duty explain the removal and the deposit functions relating to SCO on a midday safe check?

  Yes

  No

  N/A

• Is there a spare collect box / mix box available for pick ups as per procedure?

  Yes

  No

  N/A

• Are SCO test purchases being completed as per inventory folder procedure?

  Yes

  No

  N/A

• Is the Cash Sheet completed as per procedure (including SCO count)?

  Yes

  No

  N/A

• Are SCO cash balance reports attached to the store cash sheet and SCO figures identical on both reports?

  Yes

  No

  N/A

• Is SCO cash up and end of day successfully completed and signed by the safe holder and SCO Coordinator?

  Yes

  No

  N/A

• Are receipt voids, pick ups, deposits and local financial reports attached to cash up reports?

  Yes

  No

  N/A

• Are pick ups and deposits completed as per close down procedure? (Pick ups completed after close of business daily?)

  Yes

  No

  N/A

• Are local financial report sales figures identical to SCO cash up report figures?

  Yes

  No

  N/A

• Do all SCO cash up reports have zero till differences?

  Yes

  No

  N/A

• Is SCO Coordinator responsibility assigned on rotas throughout the day? (Stores with 5-6 SCO - open to close cover / stores with 6-10 SCO - open to close cover plus hours allocated via PCT.)

  Yes

  No

  N/A

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  Media