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Continuous Improvement: Document to be used for development purposes and will be scheduled as part of the ICC quality assurance review. This management review approach allows for simple improvements to be gathered and scored internally for ongoing internal review.

1 Processes and Systems

  • 1. Responsibilities, Standards and systems are clearly defined for developing, implementing, monitoring, and reviewing the key service delivery elements.

  • 2. Internal Inspections are consistent, appropriate to the activity and carried out by trained Staff.

2 Cleaning and Housekeeping

  • 1. The standard of cleanliness of the facilities is visibly acceptable.

  • 2. Cleaning and Housekeeping is carried out taking due consideration of Staff and customer safety.

3 Maintenance

  • 1. A comprehensive condition survey of Building, Plant and Equipment has been regularly completed.

  • 2. An Asset Management Plan has been developed to determine the long-term upkeep requirements of the Centre.

  • 3. A programme of planned preventative maintenance is implemented to assure the service sustainability and stakeholder satisfaction.

  • 4. An effective defect reporting system is used to minimise service interruption.

  • 5. Responsibilities for maintenance of all buildings, plant and equipment are clearly allocated.

  • 6. Qualified, trained, and competent personnel carry out maintenance work.

  • 7. Plant and Equipment operates efficiently and effectively.

4 Equipment

  • 1. Equipment is stored, set-up/down and used safely.

  • 2. Equipment is maintained in a satisfactory condition and replaced as necessary.

  • 3. Customers are instructed in the use of relevant equipment, with records retained. THIS SECTION COULD BE REVIEWED

5 Environmental

  • 1. There is a comprehensive Environmental Policy which links with the business objectives.

  • 2. There is a clear Energy Management Plan for the effective and efficient use of utilities.

  • 3. Standards for environmental operating conditions are defined.

  • 4. Processes, procedures, and instructions are in place for the monitoring, adjustment and management of environmental conditions

  • 5. Examples of environmental and energy management have been implemented and monitored for effectiveness and efficiency.

6 Changing Rooms and Toilets

  • 1. Hygiene and cleanliness are maintained throughout all levels of use.

  • 2. The Changing Rooms provide adequate privacy and capacity.

  • 3. Sufficient and adequate clothes and valuable storage systems are provided.

  • 4. Appropriate changing, toilet and washing facilities are provided and controlled for young people. ADDED THIS SECTION BACK IN

  • 5. Appropriate changing, toilet and washing facilities are provided and controlled for people with a disability. ADDED THIS SECTION BACK IN

  • 6. Ancillary facilities are provided and in good working order. ADDED THIS SECTION BACK IN

7. Health and Safety

  • 1. The Centre has a documented safety policy and a planned approach to Health and Safety management.

  • 2. Responsibilities for Health and Safety are defined, including the competent person(s) for managing the Health and Safety programme.

  • 3. Staff are trained to carry out Health and Safety responsibilities and safe working practices.

  • 4. Formal risk assessments have been carried out and are regularly reviewed. ADDED THIS SECTION BACK

  • 5. A risk reduction plan is implemented.

  • 6. Formal COSHH assessments have been carried out and are regularly reviewed.

  • 7. Systems are in place for the safe handling and storage of chemicals including provision and use of PPE.

  • 8. Staff follow documented safe working practices and work safely.

  • 9. Accident and emergency procedures are documented, in place and tested.

  • 10. Sub-contractors working on site are controlled.

  • 11. Independent audits are conducted.

  • 12. Management are regularly updated on new requirements / developments in Health and Safety.

  • 13. Safety performance information is reviewed and acted upon by Management.

  • 14. Statutory/ACOP/Industry Guideline certifications, examinations and inspections are followed and up to date.

8. Customer Service

  • 1. A positive approach to customer care is clearly planned and effective.

  • 2. All groups of customers have equal access and opportunities to enjoy use of the facilities.

  • 3. Staff are generally helpful and pleasant and respond positively to enquiries and sales opportunities.

  • 4. Lost and found property is effectively controlled and managed.

9. Staff and Coaches

  • 1. All Staff and individuals involved in service delivery are suitably qualified, trained and competent to perform their duties.

  • 2. Recruitment and training are implemented in accordance with legal requirements.

  • 3. The recruitment process is fair, thorough and ensures the right appointment.

  • 4. There are policies, which ensure appropriate screening of all individuals working with young children and/or vulnerable customers.

  • 5. Appropriate induction procedures are designed and followed.

  • 6. A Staff performance review and development scheme is implemented on at least an annual basis.

  • 7. Training and development needs are identified regularly and are appropriate to the individual’s role and the organisation’s objectives.

  • 8. The training and development programme is structured to enable and encourage Staff to achieve further work-related qualifications and provide sound succession planning.

  • 9. A culture of continuous improvement exists through Staff involvement in the ICC development and implementation.

  • 10. Staff are valued, rewarded, and recognised for their contribution.

10. Programme Development

  • 1. The activity programme reflects the needs of its identified customers and is based on the Centre’s objectives, stakeholder requirements and research.

  • 2. The activity programme is inclusive and pro-actively developed to cater for target or under-represented groups.

  • 3. The programme is regularly reviewed.

  • 4. Management develops community partnerships in order to meet Business Plan objectives and increase participation.

  • 5. Management demonstrates the importance of and opportunities for community engagement.

  • 6. Community engagement is planned, implemented, and reviewed.

11. Business Review

  • 1. Relevant Performance Indicators are identified and targets set accordingly.

  • 2. The Business Plan is monitored on a regular basis and includes income and expenditure on at least a monthly basis.

  • 3. Periodic reviews/audit are used to develop and inform the Service Improvement Plan.

Completion

  • Additional Notes

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.