Server Training Checklist

• Trainer's Name

• Date Completed

  Date

• Trainee's name

Kelsey's Server Training Checklist

Complete prior to first table

• Trainee has a working login for When2Work.

  Yes

  No

  N/A

• Trainee is able to clock in to Aloha.

  Yes

  No

  N/A

• Took the trainee on a full tour of the kitchen, walk ins, and private room.

• Explained the purpose of each menu and location of all menus.

• Explained what 100% guest satisfaction means at Kelsey's.

• Explained pre-bussing

• Explained 'sections before sidework' philosophy

• Reviewed OpenTable app and ow to make a reservation.

• Reviewed floor plan, and table numbers.

• Reviewed bar seating and reservation policy.

During the Shift

• Trainee stocks servers area.

• Trainee demonstrates proper table maintenance.

• Trainee enters all orders in the computer without issue.

• Trainee runs food appropriately.

• Trainee helps each team member at least once.

  Yes

  No

  N/A

• Trainee completes sidework and check out process.

After the shift

• Trainer reviews soups, appetizers and desserts.

• Trainer reviews draft lists.

Smile

• On a scale of 1-10 how would you rate the trainee on his/her appearance and attitude during the shift? (1= unacceptable 5=average 10=one of the best you have ever seen)

• Trainer discusses critical behaviors with trainee.

• What does the trainee like about Kelsey's?

Collaborate

• On a scale of 1-10 how would you rate the trainee on his/her willingness to help others during the shift? (1= unacceptable 5=average 10=one of the best you have ever seen)

• How did the trainee help his/her coworkers this shift?

Inspire

• On a scale of 1-10 how would you rate the trainee on his/her effort to learn and improve? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What inspires the trainee?

Own it

• On a scale of 1-10 how would you rate the trainee on his/her willingness to fix mistakes and his/her ability to NOT repeat errors? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What aspect of the job does the trainee think he/she needs to improve in?

Execute

• On a scale of 1-10 how would you rate the trainees ability to understand and complete assigned tasks? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What is the trainee most comfortable with currently?

• Overall impression of skills. (1=not progressing adequately 5=average 10=one of the best I have ever seen)

• Comments on Server Training

• Trainer's signature

  Sign

Miscellanious

• Yes

  No

  N/A

• Explained Full Hands In, Full Hands Out policy.

• Went over New Employee packet and showed trainee where employee parking is located and smoking policy.

• Showed trainee how to handle any catering phone inquiries.

• Explained "dot rotation" for dayshift.

• Reviewed menu with trainee.

• Discussed employee meal discount.