Service Request Format

SR Details

• SR Serial Number

• SR Typology

  New

  Repeated

  Escalated

• SR Date

  Date

• Assigned To

• Inspection Date

  Date

Project Details

• Project

  Project 1

  Project 2

  Project 3

  Project 4

  Project 5

• Unit Number

Incident Details

• Category

  Civil

  MEP

• Sub-Category

  Select Walls/Ceiling Flooring Wall Tiles Joinery General-Accessories Aluminum Glass Appliances

  • Walls/Ceiling
  • Flooring
  • Wall Tiles
  • Joinery
  • General-Accessories
  • Aluminum
  • Glass
  • Appliances

• Problem Code

  Wall & Ceiling

  False Ceiling

• Incident Description

  Select Paint Peeling Off Cracks Paint Touch Up Full External Paint Undulations Humidity Mold

  • Paint Peeling Off
  • Cracks
  • Paint Touch Up
  • Full External Paint
  • Undulations
  • Humidity
  • Mold

• Incident Description

  Do not open properly

  Poor Finishing

• Incident Description

  Finishing

  Touch Up

  Undulation

  Cracks

  False Ceiling Collapse

• Problem Code

  Tiles

  Tiles Slopes

  Interlock

  Skirting

  Grouting

• Incident Description

  Colour Change

  Chipped

  Hollow Sound

  Broken

• Incident Description

  Select Wrong Slope Causing Water Accumulation

  • Wrong Slope Causing Water Accumulation

• Incident Description

  Salt Accumulation

  Settlement

  Slope

• Incident Description

  Chipped

  Gap Between Wall and Skirting

  Broken

  Finishes

• Incident Description

  Finishes

  Inconsistent Color

  Gaps

• Problem Code

  Tiles

  Marble

  Backsplash

• Incident Description

  Colour Change

  Chipped

  Hollow Sound

  Broken

• Incident Description

  Color Change

  Chipped

  Hollow Sound

  Broken

• Incident Description

  Color Change

  Chipped

  Hollow Sound

  Broken

• Problem Code

  Select Doors Architrave Wardrobes Kitchen Cabinets Staircase Rail Joinery-Accessories

  • Doors
  • Architrave
  • Wardrobes
  • Kitchen Cabinets
  • Staircase Rail
  • Joinery-Accessories

• Incident Description

  Select Alignment Scratched Joinery Termites Color Variation Peeling Off Veneer Cracks Gap between door and wall Mold

  • Alignment
  • Scratched
  • Joinery Termites
  • Color Variation
  • Peeling Off Veneer
  • Cracks
  • Gap between door and wall
  • Mold

• Incident Description

  Scratched

  Color Variation

  Peeling off Veneer

  Cracks

  Mold

• Incident Description

  Scratched

  Colour Variation

  Peeling off Veneer

  Cracks

  Mold

• Incident Description

  Scratched

  Colour Variation

  Peeling off Veneer

  Cracks

  Mold

• Incident Description

  Select Scratched Color Variation Peeling off Veneer Cracks Loose Mold (Natural Wood Only)

  • Scratched
  • Color Variation
  • Peeling off Veneer
  • Cracks
  • Loose
  • Mold (Natural Wood Only)

• Incident Description

  Select Hinges Broken Hinge/Door lock rusted Rubber Peeling Door brush damage Hanger broken LED Light not working

  • Hinges Broken
  • Hinge/Door lock rusted
  • Rubber Peeling
  • Door brush damage
  • Hanger broken
  • LED Light not working

• Problem Code

  Drain Covers

  Mixers

  Bathroom Sink

  Bathroom Accessories

• Incident Description

  Missing

  Rusted

  Scratched

  Finishing

• Incident Description

  Missing

  Rusted

  Scratched

  Finishing

• Incident Description

  Scratched

  Cracked

  Finishing

  Stained

• Incident Description

  Missing

  Rusted

  Scratched

  finishing

  Broken

• Problem Code

  Select Window Frame Window AL-Door AL-Accessories AL-Kitchen Sink AL-Roof Access Hatch AL-Glass Panels

  • Window Frame
  • Window
  • AL-Door
  • AL-Accessories
  • AL-Kitchen Sink
  • AL-Roof Access Hatch
  • AL-Glass Panels

• Incident Description

  Select Scratched Damages Finishing Dented Water Leak from the Window Gap

  • Scratched
  • Damages
  • Finishing
  • Dented
  • Water Leak from the Window
  • Gap

• Incident Description

  Scratched

  Damages

  Finishing

  Dented

  Do not open properly

• Incident Description

  Scratched

  Damages

  Finishing

  Dented

  Do not open properly

• Incident Description

  Select Scratched Damages Finishing Dented Missing Rust

  • Scratched
  • Damages
  • Finishing
  • Dented
  • Missing
  • Rust

• Incident Description

  Select Scratched Damages Finishing Dented Missing Rust

  • Scratched
  • Damages
  • Finishing
  • Dented
  • Missing
  • Rust

• Incident Description

  Select Scratched Damages Finishing Dented Do not open properly Rust Water Leak from the roof Gap

  • Scratched
  • Damages
  • Finishing
  • Dented
  • Do not open properly
  • Rust
  • Water Leak from the roof
  • Gap

• Incident Description

  Scratched

  Delaminated

  Broken

• Problem Code

  Shower Glass

  Staircase

  Balcony

  G-Accessories

• Incident Description

  Shower Glass Shattered

  Scratched

  Silicon Gap

  Water Leaking

• Incident Description

  Scratcjed

  Delaminated

  Broken

  Loose Panel

• Incident Description

  Scratched

  Delaminated

  Broken

  Loose Panel

• Incident Description

  Select Missing Rusted Scratched Loose Finishing Broken

  • Missing
  • Rusted
  • Scratched
  • Loose
  • Finishing
  • Broken

• Problem Code

  Select Cooker Fridge Oven Cooker Hood Dishwasher Washing Machine Freezer

  • Cooker
  • Fridge
  • Oven
  • Cooker Hood
  • Dishwasher
  • Washing Machine
  • Freezer

• Incident Description

  Select Cooker not working Broken Knobs Missing Knobs Missing Accessories Blockage Scratched

  • Cooker not working
  • Broken Knobs
  • Missing Knobs
  • Missing Accessories
  • Blockage
  • Scratched

• Incident Description

  Fridge Not Working

  Frosting

  Rubber Seal Damaged/Loose

  Not Cooling Properly

• Incident Description

  Oven Not Working

  Oven Tripping Power

  Rotisserie Motor Broken

  Scratched

  Broken Knobs

• Incident Description

  Cooker Hood not working

  condensation

  Filter Replacement/Cleaning

  Scratched

• Incident Description

  Waste Disposal Not Working

  Blockage

• Incident Description

  Dishwasher Not Working

  Water Leaking from Dishwasher

• Incident Description

  Select Washing Machine Not Working Water Leaking from Washing Machine

  • Washing Machine Not Working
  • Water Leaking from Washing Machine

• Incident Description

  Freezer not working

  Frosting

  Rubber Seal Damaged/Loose

  Not Cooling Properly

• Sub-Category

  General

  HVAC

  Mechanical

  Plumbing

  Electrical

• Problem Code

  Odours

  Noise

  MEP-General

  AC Noise

• Incident Description

  Cooking Smell

  Sewage Smell

  A/C Humidity Smell

• Incident Description

  Noise From Neighbours

  Noise From Flushing/Shower

• Incident Description

  No Water

  No Electricity

• Incident Description

  Pest Control

• Incident Description

  A/C Noisy

• Problem Code

  AC Function

• Incident Description

  Not Cooling

  Humidity/Condensation

  Thermostat Not Working

  Tripping

• Problem Code

  Select Pump Water Heater Water Tank Exhaust Fan Fire Alarm Smoke Detector Fire Extinguisher/Blanket Gas Detector

  • Pump
  • Water Heater
  • Water Tank
  • Exhaust Fan
  • Fire Alarm
  • Smoke Detector
  • Fire Extinguisher/Blanket
  • Gas Detector

• Incident Description

  Low Water Pressure

  Fluctuation Pressure

  Not Working

• Incident Description

  No Hot Water

  Water is Too Hot

• Incident Description

  Water Overflow

  Water is Coloured

  Tank Not Clean

  Tank is cracked

  Tank meter not working

• Incident Description

  Noisy

  Not Working

  Humidity/Condensation

• Incident Description

  Select Tripping Hassantuk Not Working Fire Alarm Call Point Not Working Accessories Scratched

  • Tripping
  • Hassantuk Not Working
  • Fire Alarm Call Point Not Working
  • Accessories Scratched

• Incident Description

  Not Working

  Covered

  Tripping

• Incident Description

  Expired

  Missing

• Incident Description

  Not Working

  Covered

  Tripping

• Problem Code

  Drainage

  Flush Tank

  EQ-Leakage

  AC-Leakage

  WS-Leakage

• Incident Description

  Blocked

  Overflow

• Incident Description

  Not Working

  Noisy

  Continuous Water Dripping

• Incident Description

  Major Leak

  Minor Leak

• Incident Description

  Major Leak

  Minor Leak

• Incident Description

  Major Leak

  Minor Leak

• Problem Code

  MEP-Switches/Sockets

  MEP-Light Fittings

• Incident Description

  Missing

  Scratched

  Tripping

  Not Working

  Loose

• Incident Description

  Missing

  Scratched

  Tripping

  Not Working

  Loose

• Resolution Typology

  Repair

  Replace

• Location

  Select Living Room Bedroom 1 Bedroom 2 Bedroom 3 Bedroom 4 Bedroom 5 Bedroom 6 Dining Room Master Bathroom Guest Bathroom Bathroom 2 Bathroom 3 Bathroom 4 Bathroom 5 Wet Kitchen Dry Kitchen Maid Room Laundry Room Garage Driver Room Garbage Room Pump Room Roof Balcony 1 Balcony 2 Balcony 3 Balcony 4 Balcony 5 Front Garden Back Garden Boundary Walls Villa Facade First Floor Ground Floor Full Villa

  • Living Room
  • Bedroom 1
  • Bedroom 2
  • Bedroom 3
  • Bedroom 4
  • Bedroom 5
  • Bedroom 6
  • Dining Room
  • Master Bathroom
  • Guest Bathroom
  • Bathroom 2
  • Bathroom 3
  • Bathroom 4
  • Bathroom 5
  • Wet Kitchen
  • Dry Kitchen
  • Maid Room
  • Laundry Room
  • Garage
  • Driver Room
  • Garbage Room
  • Pump Room
  • Roof
  • Balcony 1
  • Balcony 2
  • Balcony 3
  • Balcony 4
  • Balcony 5
  • Front Garden
  • Back Garden
  • Boundary Walls
  • Villa Facade
  • First Floor
  • Ground Floor
  • Full Villa

Work Typology

• Civil

• MEP

Incident Capture

• Before Photo

  Media

• After Photo

  Media

Client Closure Authorization

• Client Name

• Client Signature

  Sign

• Client Comments

• Executive Name

• Executive Signature

  Sign

• Date

  Date