Title Page
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Area
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Auditor
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Technician / Auditee
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Date of Audit
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Location
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Job Type
- COT-Visual Inspection
- Disconnect Debt
- Disconnect Vacancy
- Maintain Relay
- Re-Connect Dect
- COT-Visual Inspection After Debt
- Meter Query
- Re-Seal
- Adds & Alts
- Meter Read
- Meter Testing
- Loss Of Supply / Emergency Works
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PTJ/Work Order#
1. Job Briefing
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(1 - 1.7) 1. Has the Worksite Supervisor in control of the services been provided with and conducted a job briefing with all members of each work group involved? (Reference:- Safe system of work)
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1.1 Has the Worksite Supervisor in control been identified to all members of each work group?
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1.2 Has the scope and the extent of the services to be performed been discussed with and understood by each work group member?
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1.4 Are appropriate tasks being assigned to individual Operators or persons in control of a task?
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1.7 Has the relevant safe system of work been identified, and does each member of the work group have a full understanding of the content and the application to the work being undertaken by each work group member?
2. Worksite Hazard Management
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(2 - 2.14) 2. Has a Worksite Hazard Management Assessment been undertaken, documented and communicated by the Worksite Supervisor / Employee in Charge to each member of all work group(s)? (Reference: - Safe system of work.)
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2.1 As the services being provided progress, have any additional hazards been identified at the worksite, recorded on an appropriate Worksite Hazard Management form(s) and discussed with each member of the work group by the Worksite Supervisor?
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2.13 Are Operators and Safety Observer suitably licensed, trained and competent to safely undertake tasks allocated to them in their work roles in accordance with requirements set out in the WCS Operator Competencies Table and the Service Provider’s Safe System of Work?
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2.14 Has remote and isolated work been considered with appropriate actions?
3. Safe Work Environment
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(3 - 3.42) 3. Have the applicable hazard(s) been identified and relevant control measure(s) been implemented, and the level of planning been satisfied to eliminate / minimise all worksite hazards? (Reference:- Safe system of work, and MUTCD)
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3.2 Has a Worksite Emergency Plan (Worksite Safety Management Plan) been established, available to all persons at the worksite, and being complied with (if applicable)? (Including clear rescue path identified, evacuation point established.)
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3.3 When required, has an appropriate sized “No Go Area” been identified and delineated? (With barriers and signage in place.)
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3.11 When working on or working near energised network, are protective barriers in place on all secondary points of contact that are within reach, prior to the commencement of work (including insulating mats and covers)?
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3.15 If suspected contaminated materials (e.g. Asbestos Contaminated Materials (ACM)) are located / identified: Are appropriate measures taken to limit exposure? Are appropriate storage and disposal methods adopted? Is there compliance to current safe system of work?
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3.16 Are complete and in test rescue kits in place and prepared for use at the worksite prior to performance of any Services?
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3.17 Have all control measures been implemented / considered prior to working on energised electrical network?
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3.18 Has the applicable traffic management (for vehicular and pedestrian) control measures been established (for example correct placement of signs, cones and barriers) for each work task and has the levels of planning been satisfied (for example hand sketch, nominated WMS, Traffic Management Plan)?
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3.24 Do Operators demonstrate understanding / knowledge of confined spaces, their identification (limitations and conditions for entry to undertake work)?
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3.39 Is a two-person crew in attendance at a Customer’s premises to undertake all disconnection / de-energisation for non-payment and reconnection for non-payment?
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3.40 Is the Safety Observer at the Customer’s premises while disconnection / de-energisation for non-payment and reconnection for non-payment is occurring; identifying, taking the necessary actions and warning the Operator undertaking the work of developing situational hazards and deteriorating security at the worksite?
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3.41 When required, do Operators and persons in control of a task understand / demonstrate knowledge of approach distances? (Minimum safe approach distances maintained.)
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3.42 Safe entry procedures understood and followed? (ie, visual confirmation of Dogs restrained)
4. Personal Protective Equipment, Tools, Vehicles and Plant
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(4-4.36) 4. Are Personal Protective Equipment (PPE), Clothing, Tools, Equipment and Vehicles maintained in a serviceable condition, stored and utilised in the correct manner and where applicable the next test due date attached? (Reference:- Safe system of work)
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4.1 Is the PPE being used appropriate for individual risk and/or exposure to personnel?
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4.2 Is all PPE mechanically and electrically fit for purpose and in test? (Regular checks on functionality of safety /rescue equipment undertaken.)
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4.33 Does each first aid kit at the Worksite meet requirements of safe system of work, in serviceable condition, in test and stored in correct manner?
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4.36 Is the communications equipment being used functional, appropriate for the operating environment and the individual risk and / or exposure to personnel?
7. Environmental Management
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(7-7.78) 7. Are worksite operations conducted such that there is no potential for environmental nuisance or harm to occur, with environmental considerations being managed effectively? (Reference:- Section 8 of WCS57)
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7.30 Is equipment available for use to manage handling of Asbestos Containing Material and Operator aware of correct disposal techniques?
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7.37 Are hazardous contaminants (e.g. chemicals, oils, poison ) stored, utilised and disposed of in a manner that prevents environmental harm?
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7.43 Are invasive plants (weeds) species being identified at worksite?
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7.44 Is the uncontrolled transportation of invasive plant seed eliminated?
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7.45 Do Operators demonstrate understanding / knowledge and identification of invasive plants (measures taken to control the spread of invasive plants)?
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7.56 Was an Environmental Management Plan specifically issued for the worksite?
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7.65 Are Authority, Landholders and Occupiers and members of the public / local community environmental enquiries being addressed and managed correctly?
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7.76 Do Operators demonstrate understanding / knowledge and identification of animal and plant diseases, pests and other biosecurity matter (for example and not limited to Invasive Plants, Fire Ants, pathogens and exotic insects) potentially located in the region(s) they are operating and comply with the measures taken to control the spread of animal and plant diseases, pests and other biosecurity matter issued by the Authorities in control for their containment?
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7.78 Are all environmental and cultural heritage incidents being reported to the Energy Queensland Officer?
16. Document and Record Management
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(16-16.71) 16. All standards, specifications, documents, records and completed forms established as part of management of the services provided, completed, filed and available (all records well ordered)? (Reference:- Sections 9, 10 and 13 of WCS57)
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16.1 Are all Work Group members aware of contents of appropriate standards, specifications, forms / documents and are they available at Worksite and in a serviceable condition?
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16.3 Are records of vehicle clean downs (Invasive Plants Management) being maintained?
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16.25 Are premises or metering equipment discrepancies being correctly recorded and Energy Queensland advised?
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16.26 Is accurate data being collected in either soft or hard copy as requested?
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16.27 Are metering work sheets being completed in accordance with work process?
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16.28 Is the field computer being operated correctly with correct data entry in accordance with work process and correct codes used as per list?
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16.29 Are appropriate Energy Queensland forms completed with all required data as work progresses?
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16.30 Are Energy Queensland Group forms for the Customer being left in accordance with work process?
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16.31 Are labels or stickers being attached in accordance with work process?
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16.32 Are records of defective Energy Queensland equipment being forwarded to Energy Queensland Officer for actioning in a timely manner?
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16.33 Are records of Safety / Environment incidents, complaints from public and all other parties, Worksite Hazard Management Records being completed and filed?
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16.34 Is replaced, adjusted or installed equipment being recorded via the field computer to Energy Queensland?
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16.38 Do personnel demonstrate knowledge of how to access information on the field computer?
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16.39 Is completion of work details being entered into ‘field computer’ accurate and complete?
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16.40 Is all other required completion of work documentation including paper forms being completed accurately and returned in accordance with appropriate processes and standards?
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16.70 Is Service Provider’s copy of the waiver (EGX Form 8798 - EEN CS000302F101) signed by the individual tenant / resident, being return to the Service Provider’s office, retained / filed and make available to Energy Queensland?
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16.71 Is the Service Provider immediately returning to Energy Queensland the controlled waiver booklet of numbered waivers (EGX Form 8798 - EEN CS000302F101) when fully used?
17. Worksite Reinstatement
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(17-17.2) 17. Is worksite being left clean and tidy during works and after completion of works (all debris removed from site that is then left in an acceptable condition)? (Reference:- Sections 9 of WCS57)
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17.2 Is private property being left undamaged during and at completion of all services at worksite?
18. Safety Consultation
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18 Are all persons aware of the various means for raising safety / quality / environmental issues / concerns? (Reference:- Safe system of work)
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18.1 Do personnel at worksite have any safety / quality / environmental concerns and are they being raised?
26. Site Management
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(26-26.42) 26. Is worksite location correctly identified for the services to be provided at that worksite(s)? (Reference:- Sections 9 of WCS57)
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26.2 Is work area around site being cleared, ensuring safe access and work?
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26.12 Is compliance with restricted access area guidelines, permit requirements and conditions of entry occurring?
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26.42 Is approved disposal of all waste occurring?
59. Testing Safe
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(59-59.3) 59. Are appropriate examination and testing techniques being employed on poles and structures, exposed live parts, connections to low voltage network and atmosphere of confined spaces for access and safe work with all faults and potential hazards identified correctly? (Reference: - Safe system of work).
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59.3 Are appropriate tests being conducted to check and confirm correct electrical connections as detailed in the EGX Work Practice WP1202 / EEN Reference BS001408R100?
61. Service Delivery Standards
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(61-61.15) 61. Have appropriate actions been undertaken to ensure all guaranteed service levels of electricity supply to Customers is maintained with minimum disruption to the public amenity? (Continuity of electricity supply and provision of adequate public lighting)? (Reference:- Electricity Distribution Network Code (Queensland))
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61.1 Has correct notification of switching and planned electricity supply outages to Customers and Energy Queensland been undertaken and maintained on Energy Queensland's behalf?
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61.2 Are outage notices being delivered to the Customer premises within the notification time frames?
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61.3 Is a EGX Form 0003 / EEN Form 3 being completed and issued where defect(s) found to exist on Customer's installation?
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61.9 Are special needs Customers (e.g. registered life support Customers) being provided with 4 clear business days written notification (hand delivered) or at least 7 clear business days written notification (mailed out) prior to the planned outage?
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61.10 Is the minimum notification period for the receiving of notice of planned outages to electricity supply at Customer’s installations that does not require switching of the network by Energy Queensland being observed and not being compromised?
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61.11 Are all effected Customers being advised of the planned outage to electricity supply at their installation(s) that does not require switching of the network by the distribution of Form 1482 (or other nominated Energy Queensland Group form) within the notification time frames?
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61.12 Is the Service Provider or their nominated Operator using the system for recording and reporting the delivery of notice(s) to each individual premise, associated with a planned Customer outage(s)?
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61.13 Are the waivers (EGX Form 8798 - EEN CS000302F101) being used to obtain Customer agreement to forgo prior notification of planned outage to their electricity supply being fully completed and signed by both the Responsible Person at premises and the Operator requesting the waiver?
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61.14 Is the Service Provider or their nominated Operator providing Energy Queensland with full details of all planned outages to electricity supply at Customer’s installation that does not require switching of the network within the notification time frames; providing the data in an electronic format through the prescribed interfaces with Energy Queensland corporate systems (SANS System or EPP System)?
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61.15 Is the Service Provider or their nominated Operator providing Energy Queensland with full details of all completed works (jobs) and planned outages to Customer(s) electricity supply that does not require switching of the network within the notification time frames of the planned outage occurring and work being completed; providing the data in an electronic format through the prescribed interfaces with Energy Queensland corporate systems (SANS System or EPP System)?
70. Service Delivery Standards – Customer’s Installation
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(70-70.7) 70. Is Customer treated in compliance with the Energy Queensland Code of Conduct and Customer Care Requirements? (Reference: - Section 9 of WCS57).
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70.1 Is or has the Customer been advised of the purpose for visit and upon work completion as required?
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70.2 Are Operators cleanly and neatly dressed in high visibility uniform with Operator’s Energy Queensland ID card worn and displayed?
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70.3 Is interaction with Customer controlled and acted in a courteous and respectful manner?
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70.4 Is correct premise located before entry and/or commencement of work?
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70.5 Are Operators responding positively to Customer's reasonable requests?
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70.6 Are response times being achieved within Standard Response Time allocated?
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70.7 Are agreed appointments times being met?
