Service Visit Audit

• Technician Name

• Auditor Name

• Audit Date

  Date
• Address
  Address

• Service Reported

  Select Broadband Television Telephone

  • Broadband
  • Television
  • Telephone

• Company

  In House

  Partner

Technical Section

• All F connectors the correct type & fitted correctly?

  Yes

  No

  N/A

• All F connectors tight?

  Yes

  No

  N/A

• Correct & current type of isolator as per NFSG process?

  Yes

  No

  N/A

• Correct Passive/Active devices used and fitted correctly?

  Yes

  No

  N/A

• Are unused ports in DP, omnibox/ ETB & house terminated correctly?

  Yes

  No

  N/A

• Is the cable in visibly free from kinks/ cuts/ ripples & damage?

  Yes

  No

  N/A

• Correct cables at the property? (SCART, HDMI, Ethernet & Power Cables)

  Yes

  No

  N/A

• All enclosures secured & closed? (e.g. Cabinets, ETB, Pit Lids, Pavement, Tee, Etc...)

  Yes

  No

  N/A

• Has the drop cable been tagged correctly?

  Yes

  No

  N/A

• Jumper wires and drop cables correctly routed (DP/MUX) utilising correct cable management systems?

  Yes

  No

  N/A

• Are all work areas left tidy and free from debris?

  Yes

  No

  N/A

• All services left working?

  Yes

  No

  N/A

Modem

• Downstream within spec? (+3dB to -3dB)

  Yes

  No

  N/A

• Upstream within spec? (40dB to 50dB)

  Yes

  No

  N/A

• Downstream SNR within spec?

  Yes

  No

  N/A

• Speed test completed?

  Yes

  No

  N/A

• Left on working web page?

  Yes

  No

  N/A

TV

• Downstream within spec? (+3dB to -3dB)

  Yes

  No

  N/A

• Upstream within spec? (40dB to 50dB)

  Yes

  No

  N/A

• Downstream SNR within spec?

  Yes

  No

  N/A

• Set up remote control?

  Yes

  No

  N/A

• Were you present during the vist? (if no, do not complete this section)

  Yes

  No

  N/A

• Were yours pre-called and advised of an ETA?

  Yes

  No

  N/A

• Did the technician introduce themselves by name, address you by your name and show their I.D badge?

  Yes

  No

  N/A

• Did the technician agree the work to be carried out and discuss the fault once resolved?

  Yes

  No

  N/A

• Did the technician take care in the house by wearing over shoes and tidying up after themselves?

  Yes

  No

  N/A

• Are you happy with the work carried out?

  Yes

  No

  N/A

• Did the technician answer any questions you had to your satisfaction?

  Yes

  No

  N/A

• Did the technician fill out a checklist with you?

  Yes

  No

  N/A

• Did the technician explain how you could get £50 off your bill?

  Yes

  No

  N/A

• Did the technician explain NPS/e-digital to you?

  Yes

  No

  N/A

• Between 0-10 how would you rate the virgin media technician?

  Select 10 9 8 7 6 5 4 3 2 1 0

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0