Tanner Spurgeon

Serving

A quick way to assess the ability and quality of the servers. It pays close attention to hospitality and accuracy.

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Use this Template

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Title Page

Conducted on
Prepared by
Team Member reviewed:

General Operations

Are they hustling to serve the guests quickly?
Are they helping grab drinks and beverages so the window/organizer doesn’t have to do it all?
Are they showing good communication with the window/organizer?

Accuracy

Did the team member read back the order?
If they didn’t read back the whole order did they read back something unique about the order?
Did they double check the bag before handing it to the guest? (Not throughly just a quick check to ensure that everything appears correct?)

Hospitality

Did the TM greet the guest as they approached the window?
Did the TM stay facing the guest while at the window?
Did the TM make the interaction warm and inviting?
Did the TM give the guest a fond farewell as they left?

Tanner Spurgeon

Serving

A quick way to assess the ability and quality of the servers. It pays close attention to hospitality and accuracy.

Use this Template

Print as PDF

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.