Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Untitled Page
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Type of Order Placed
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Description of order
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Check In Curbside (put time to receive in notes)
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Order Complete, missing, or wrong items
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Team member delivering order confirms name on receipt?
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Thanked for your business?
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Presentation. (Sandwich wrapped correctly, vegetables placed across sandwich not a tower in the middle, sauce across bun, etc.)
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Temperature of Food
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Taste of Food (Seasoned properly)
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Proper Greeting? (Welcome to Whataburger my name is _______ Would you like to try the {LTO or ATF})
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Listening not interrupting?
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Offered Add On Items?
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Repeated order back and given total before leaving the menu
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Start timer once you've left the menu.
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Check Drive Thru curb trail, wall, and dive for cleanliness.
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Offered Condiments?
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Once food is received, stop timer and check Presentation. (enter time)
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Presentation. (Sandwich wrapped correctly, vegetables placed across sandwich not a tower in the middle, sauce across bun, etc.)
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Temperature of Food
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Greeted upon entry, or at front counter?
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Cashier positioned at front counter?
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Listening with eye contact?
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Offered Add On Items?
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Repeated Order back?
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Start Timer after paying out.
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Cleanliness of empty table, over all floor and mats, and self-service/drinks area?
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End timer once food has arrived.
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Did cashier/host/food runner use the check back tray, offer condiments, and circulate the tray to other guest?
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Presentation. (Sandwich and fries placed correctly on tray, sandwich wrapped correctly, vegetables placed across sandwich not a tower in the middle, sauce across bun, etc.)
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Temperature of Food?
