Information
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
1.0 - PEOPLE
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1.1 - Staff PDR completed within the last qtr on all staff?
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1.2 - Staff Numbers correct?
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1.3 - Staff have had OCL in last 4 weeks and can discuss with you?
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1.4 - E Learning up to date
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1.5 - Rota Audit score last 4 weeks?
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1.6 - Holidays all booked on SAM?
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1.7 - Lateness, Time keeping infringements over last 12 weeks
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1.8 - Record of Discussions being used correctly?
2.0 - CUSTOMER JOURNEY
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2.1 - QSA Score
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2.2 - Gold Standards Audit done?
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2.3 - Gold Standards correct on the day?
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2.4 Back of house correct?
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2.5 - Staff can explain 3 steps to heaven?
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2.6 -Staff aware of current sign up offers?
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2.7 -Machines Demo Procedure/VIP Accuracy Last 4?
3.0 - COMPLIANCE
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3.1 -Think 21 & Interaction?
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3.2 - Think 21 pass?
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3.3 - compliance posters all correct?
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3.4 -YTD Epos Errors?
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3.5 - YTD Board Price Errors?
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3.6 - YTD Cash +/-
4.0 - FINANCIAL
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4.1 -YTD OTC GW v Budget
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4.2 - YTD FOBT GW v Budget
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4.3 -Controllable Costs & Personal Cost YTD
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4.4 -Omni Sign up above target?
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4.5 - Omni OTC Stakes above Target?
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4.6 - Omni FOBT Stakes above target?
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4.7 - Online NGR +/- Target
Sign Off
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On site representative
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Auditor's signature
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