SIS Performance Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store environment

• Clear SFL and Zoning in place (Tactical placement for example Xbox and PS4 driving gifting)

  Yes

  No

  N/A

• Is the store correct to the latest merchandising pack

  Yes

  No

  N/A

• Clear routines and rituals in place and live

  Yes

  No

  N/A

• All snags have been escalated

  Yes

  No

  N/A

• Objectives Target - Actions to achieve the target - Date for completion -

Finance

• Performance MTD Volume - Sim Only - Attach - FBB - Trade In's - Referrals -

• Team have briefs daily which include Targets and key deals

  Yes

  No

  N/A

• Clear performance tracking linked to volume and reward

  Yes

  No

  N/A

• Clear referral structure in place across the whole team and the Curry's counterparts can articulate the process

  Yes

  No

  N/A

• SFL "No deal walks" process live in store

  Yes

  No

  N/A

• Can the team articulate the tools to close deals (Price promise, Trade ins, Discount etc)

  Yes

  No

  N/A

• Objectives Target - Actions to achieve the target - Date for completion -

People

• BM has access to the Greet/ Right Sell/Close toolkit and understands how to navigate

  Yes

  No

  N/A

• Back of house poster is in place and is being used

  Yes

  No

  N/A

• Observed the key behaviours of Greet/Right Sell/Close on the sales floor

  Yes

  No

  N/A

• Support and coaching tools (My Learning World, Cascade pack etc) being utilised to imbedded the behaviour

  Yes

  No

  N/A

• Store trading on optimised scheduling (Ideal rota setup)

  Yes

  No

  N/A

• Clear Performance Management structure in place (Reviews, Recognition and Talent Academy)

  Yes

  No

  N/A

• Store to correct headcount (BM prioritising recruitment)

  Yes

  No

  N/A

• BM and GM weekly review in place

  Yes

  No

  N/A

• Objectives Target - Actions to achieve the target - Date for completion -

Customer

• Store above 81% WCSS

  Yes

  No

  N/A

• Mystery Shop above 80%

  Yes

  No

  N/A

• Pin Point 96% Time Stamp 96% Data Capture

  Yes

  No

  N/A

• URS 200% of Post Pay volume

  Yes

  No

  N/A

• Objectives Target - Actions to achieve the target - Date for completion -

OE

• Store at 80% OE score

  Yes

  No

  N/A

• CATI and INR compliant

  Yes

  No

  N/A

• MSC's being completed to correct schedule

  Yes

  No

  N/A

• Audits being completed to correct schedule

  Yes

  No

  N/A

• Staff searches in place and to correct structure

  Yes

  No

  N/A

• Objectives Target - Actions to achieve the target - Date for completion -

Recognition

• Recognise top performers

Summary

• Visit Summary

• Store visit score

• BM Sign

  Sign