Site Visit Feedback

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Arrival

• Greeted at the door in a timely fashion?

  Yes

  No

  N/A

• Host smiling and polite?

  Yes

  No

  N/A

• If you had a booking, was the table ready for the booked time?

  Yes

  No

  N/A

• If not, how was it handled?

• If you didn't book, how were you accommodated?

• Was there a sense of control from the host?

  Yes

  No

  N/A

Restaurant Set Up & Ambience

• Lighting level correct?

  Yes

  No

  N/A

• Music level correct?

  Yes

  No

  N/A

• Tables set up for correct service?

  Yes

  No

  N/A

• Good vibes?

  Yes

  No

  N/A

• Bar/barista section set up for correct service?

  Yes

  No

  N/A

• Generally clean & tidy?

  Yes

  No

  N/A

Food/Kitchen

• Were all dishes in stock?

  Yes

  No

  N/A

• If not, were you informed prior to ordering?

  Yes

  No

  N/A

• Was the pace right for the service/vibe?

  Yes

  No

  N/A

• Did the food arrive in the right order?

  Yes

  No

  N/A

• Were portion sizes correct?

  Yes

  No

  N/A

• Were garnishes correct?

  Yes

  No

  N/A

• Were ingredients correct?

  Yes

  No

  N/A

• Was plating correct (including correct plate/bowl)?

  Yes

  No

  N/A

• Most importantly, was the flavour right?

  Yes

  No

  N/A

Beverage/Bar

• Were all drinks in stock?

  Yes

  No

  N/A

• If not, were you informed prior to ordering?

  Yes

  No

  N/A

• Did the drinks arrive in good time (i.e. first drink before the food, additional drinks by the time you'd finished your previous one)?

  Yes

  No

  N/A

• Was the presentation correct (garnish, glassware)?

  Yes

  No

  N/A

• Most importantly, was the flavour right?

  Select Yes No N/A

  • Yes
  • No
  • N/A

Service

• Greeted by waiter in good time?

  Yes

  No

  N/A

• Offered still/sparkling/tap water?

  Yes

  No

  N/A

• Drinks offered straight away (but not too soon!)?

  Yes

  No

  N/A

• Bonus round! Did the waiter offer a drink suggestion (breakfast/brunch/lunch/dinner appropriate)?

  Yes

  No

  N/A

• Order taken in good time?

  Yes

  No

  N/A

• Bonus round! Were snacks offered/suggested if group incomplete/not ready to order?

  Yes

  No

  N/A

• Allergy check?

  Yes

  No

  N/A

• Mise-en-place correct?

  Yes

  No

  N/A

• Were you told what the dishes were when they were put down?

  Yes

  No

  N/A

• Next drinks offered when glass 1/3 full?

  Yes

  No

  N/A

• Was there always water on the table?

  Yes

  No

  N/A

• Sharing plates cleared when empty?

  Yes

  No

  N/A

• Were all guests finished eating when main plates taken away?

  Yes

  No

  N/A

• Desserts offered?

  Yes

  No

  N/A

• Coffees/digestifs offered?

  Yes

  No

  N/A

• If coffees ordered, was sugar offered/put on table?

  Yes

  No

  N/A

• Was the table fully cleared when finished (dirty napkins removed, no stray cutlery, etc)?

  Yes

  No

  N/A

• Table upkeep maintained until the end?

  Yes

  No

  N/A