Site Visit Log

• Site

• Conducted On

  Date

• Completed By

• Staff On Site @ Time Of Visit

Guest Journey

• All POS clean, tidy and current including approach to store.

  Yes

  No

  N/A

• Team in correct, clean and ironed uniform, including badges. Personal hygene standards observed and team well groomed. Great guest engagment in action. GM leading by example.

  Yes

  No

  N/A

• Grab and go fridge clean, stocked, fully working and appropriate for day part. SELs in place and correct. All products correctly dated.

  Yes

  No

  N/A

• Trad cafe-Hot plate relevant to day part and is clean and tidy. Food and dishes replensihed often and left looking appetising. No build up of carbon present on hot plate. All SEL present. Afternoon boards in place if relevant. Remodel- Pass area clean and tidy. Hot lamp area is clean and organised. Hot hold is appropriate to day part.

  Yes

  No

  N/A

• Cook to order food being served to spec.

  Yes

  No

  N/A

• Ambiant, impulse and cake selection (including BYO) well stocked, appetising and SELs in place. All products correctly dated.

  Yes

  No

  N/A

• Full availability of drinks offer. Crockery in good condition including no chips or tanning. Area clean, tidy and uncluttered. Decaf available as a hot drink option.

  Yes

  No

  N/A

• Team member fully engaged at till point. Upselling actively used. Clubcard requested with every guest.

  Yes

  No

  N/A

• Condiment area clean, tidy and well stocked. Cutlery available and in plentiful supply.

  Yes

  No

  N/A

• High chairs clean and stored in correct location with safety straps in place. Baby station clean and stocked with cafe place mat. Microwaves clean outside and in.

  Yes

  No

  N/A

• Windows are clean and smear free. All other glass spotless and sparkingling. Floors and table bases clean. Table tops are clean and free from debris. Chairs are clean and well maintained.

  Yes

  No

  N/A

Kitchen Area

• All food is in date and correctly dated. All food is stored correctly and off the floor. FIFO is in use.

  Yes

  No

  N/A

• All equiptment is clean and in full working order inlcuding lights. Equiptment not working has been reported and correct escalation proccess followed.

  Yes

  No

  N/A

• All site Due Dilliegnce completed correctly and daily, including cafe dairy and temperature checks. Team aware of accident reporting proccess.

  Yes

  No

  N/A

• Floors, tables, prep area clean. Dishwasher area debris free. Freezer clean and organised including floor. Raw area set up with seperate equiptment and clean.

  Yes

  No

  N/A

• At least 2 temperature probes available, if not what action taken. Calibration check completed. Probe wipes available and in date.

  Yes

  No

  N/A

KPI's

• Is site delivering budgeted sales, are they LFL growth. Does the GM have a sales plan in place to ensure budget is achieved.

  Yes

  No

  N/A

• Is site delivering budgeted GP on a consistant basis. Are prep and par lists in place. Wastage and staff meals being recored appropriatly. Are stock takes being carried out by GM.

  Yes

  No

  N/A

• Is site delivering budgeted labour conssitantly. Current week plus 3 for schedules on fourth system. If needed is GM and site working to contracted hours.

  Yes

  No

  N/A

• Is site working at or below ops expenses budget. If not why.

  Yes

  No

  N/A

People

• PeopleMatters upto date with any ER cases.

  Yes

  No

  N/A

• Upto date with recruitment needs.

  Yes

  No

  N/A

• GM and team holidays being planned and managed.

  Yes

  No

  N/A

Store Relationship

• Is GM meeting regularly with Store Manager to discuss current sales performance, standards and any live or upcomming promotions. Any concerns about contract cleaning, high lighted to relevant department head.

  Yes

  No

  N/A

Summary