SOP - AE Daraz Bangladesh

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Warehouse

  Lahore

  Karachi

Receiving

• Are the packages received by FM Partner at the batch level?<br><br>Check Physically<br>Observe the batches from FM Partner

  Yes

  No

  N/A

• Is the initial QC done at FF (carton condition noted and physical receiving is given to FM partner) incase of Damage Carton email is escalated?<br><br>Check Physically<br>Observe the QC processing station & check the receiving copy

  Yes

  No

  N/A

• Are the received cartons weighed on weight machine?<br><br>Check in System<br>Check on AE receiving google sheet<br><br>Check Physically<br>Check if boxes are placed on weight machine and weights are recorded on google sheet

  Yes

  No

  N/A

• Is the POD shared on carton level with the 3PL?<br><br>Check in System<br>Check email for receiving acknowledgement<br><br>Check Physically<br>Check physical documents

  Yes

  No

  N/A

• a)During Scanning of Tracking # of Packages, incase of Damage Flyer or Box Email is escalated?<br>b) All the tracking # compared with the Sheet shared on emaill by AE Team?<br><br>Check in System<br>Check recent email escalated to AE WH team<br><br>Check Physically<br>Check the receiving procedure"

  Yes

  No

  N/A

SLAs

• Is inbounding completed within 2 hours if the package arrived at FF?<br><br>Check in System<br>Check the inbounding time in system

  Yes

  No

  N/A

• Are the packages handedover to 3PL/DEX within same day<br><br>Check in System<br>Check previous handover<br>

  Yes

  No

  N/A

• In case of discrepancy, is the email escalated to the cainiao OCC(scan images of POD and damage items) within 48 hours?<br><br>Check in System<br>Check recent email escalated by AE troubleshoot team<br><br>Check Physically<br>Observe the process

  Yes

  No

  N/A

Reshipping

• Is The operator verifiy the 3PL partners in the Google Sheet by scanning the tracking number and compare it on the LNP, before reshipping and Printing of AWB?<br><br>Check Physically<br>Observe the AE station

  Yes

  No

  N/A

• Incase of DEX, Is the operator compare the Google Sheet and LNP after scanning the tracking number, selects the correct NODE as recommended in the LOP before reshipping and printing of the AWB?<br><br>Check Physically<br>Observe the AE station"

  Yes

  No

  N/A

• Does the user clear the screen before scanning a package on the CB reship screen<br><br>Check Physically<br>Check in real time by observing AE station when reshipping is happening

  Yes

  No

  N/A

• Is the AWB pasted on the opposite site of the package where AE AWB is pasted<br><br>Check Physically<br>Check in real time by observing AE station when reshipping is happening

  Yes

  No

  N/A

FD

• Is QC done (package level) of FD packages in the warehouse?<br><br>Check Physically<br>By observation

  Yes

  No

  N/A

• Are RTM packages handed over to the ECL within the 21 days SLA after FD?<br><br>Check in System<br>RMS Domestic Package > Ali Express > Status: Backlog<br>

  Yes

  No

  N/A

• Are the FD packages inbounded in RMS ?<br><br>Check in System<br>check the Inbounded status in RMS<br><br>Check Physically<br>Physically check the Scrap Marked Packages

  Yes

  No

  N/A

• Is the RMS Operator Mark the Statuses of Packages as RTM/SCRAP ((This would appear by default in RMS)?<br>Check in System<br>Check the updated RMS Status<br><br>Check Physically<br>Physically check the Scrap Marked Packages

  Yes

  No

  N/A

• Are the packages marked as scrap in RMS handed over to the Admin Team?<br><br><br><br>Check in System<br>Check the recent email escalated with Admin Team<br>

  Yes

  No

  N/A

• Has the admin team shared proof of destruction (pictures/videos)?<br><br>Check in System<br>Check the recent email escalated with Admin Team<br><br>Check Physically<br>Physically observe destruction process

  Yes

  No

  N/A

General

• Is the operator using his/her own LOP/LNP ID?

  Yes

  No

  N/A

Inventory Management

• Are all protocols for using the bin being followed as defined in the policy?

  Yes

  No

  N/A

• Are all the pallets standardized as per the protocols defined in the policy?

  Yes

  No

  N/A

• Are all the pallets standardized as per the protocols defined in the policy?

  Yes

  No

  N/A

• Are the invetory capacity levels maintained? (as defined in the policy)

  Yes

  No

  N/A

• Are the handling protocols being followed as per the policy?

  Yes

  No

  N/A

• Are the handling protocols being followed as per the policy?

  Yes

  No

  N/A

Package Handling

• Boxes/carton/package/Item is not kept on floor

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept according to the correct orientation.

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance

  Yes

  No

  N/A