SRI Operational Excellence

• Audit Title

• Store #

• Conducted on

  Date

• Prepared by

• Manager on Duty

• OVERALL GRADE :

STAFFING / TRAINING & DEVELOPMENT / RETENTION

• GRADE:

• Partner Using HMS

  Yes

  No

  N/A

• At Target Staffing Levels

  Yes

  No

  N/A

• Actual:

• Target:

• Staffing Plan in place and executed by OP

  Yes

  No

  N/A

• Training Process: Orientation / E-Learning / Certification Checklist / Job Aids

  Yes

  No

  N/A

• Management Team Proficiency Validation / Certification Completed

  Yes

  No

  N/A

• Turnover under Control

  Yes

  No

  N/A

• Crew Turnover %

• Assistant Manager turnover %

• Action Steps:

SHIFT CONTROLS

• GRADE:

• Uniform complaince - Crew / management / Name tag / Hat / Jewelry / Nail polish / Hygiene

  Yes

  No

  N/A

• Communication Board - Current infromation / Goals posted / Crew awareness

  Yes

  No

  N/A

• Desk area neat and organized

  Yes

  No

  N/A

• Deployment Board - Position Chart completed

  Yes

  No

  N/A

• Manager's Readiness Checklist completed - Station Checklists completed by crew

  Yes

  No

  N/A

• Supervisor's Mystery Shop Results

  Yes

  No

  N/A

• Delivery Time

• Upsell

• Carhop Standards

• Uniforms

• Checkbacks

• Reply Time

• Cash and Deposits handled to policy - Check and validate all deposits - initial and / or sign current month's Deposit Log

  Yes

  No

  N/A

• Action Steps:

HOSPITAL CLEAN - LIST FROM SUPERVISOR

• GRADE:

• Exterior:

  Yes

  No

  N/A

• General Facilities:

  Yes

  No

  N/A

• Kitchen:

  Yes

  No

  N/A

• Front of house:

  Yes

  No

  N/A

• Walk-ins/ Fountain / Frozen:

  Yes

  No

  N/A

• Action Steps:

FOOD SAFETY

• GRADE:

• Food safety Audit Cheklist - Completed Weekly by the Management Team

  Yes

  No

  N/A

• Temp Logs current with comments - Historical temp logs and Meat temp logs

  Yes

  No

  N/A

• General Cleanliness - Floors & cove base / Missing tiles / Ceiling tiles & vents / Walls / Equipment

  Yes

  No

  N/A

• Sanitizer set up properly and in use / Cross Contamination control / 20-20 hand wash procedure in place

  Yes

  No

  N/A

• Action Steps:

OPERATION EXCELLANCES

• GRADE:

• Critical late Tickets < 10% - Operating Partner actively developing a "CULTURE OF SPEED"

  Yes

  No

  N/A

• Actual:

• Goal:

• OSAT > 72% - FanTrak Dashboard report posted on the Communication Board - Team is taking ACTION on Key Focus Areas

  Yes

  No

  N/A

• Actual:

• Goal:

• SHOPS > 91% - Mystery Shop Summary posted on the Communication Board - Team is taking ACTION on Key Focus Areas

  Yes

  No

  N/A

• Actual:

• Goal:

• GA Calls < 2.5 - ZERO tolerance for RUDE complaints / Management Team understands issue areas with ACTIONS

  Yes

  No

  N/A

• Actual:

• Goal:

• Actions Steps:

• CRITICAL ACTION STEPS (24 HOUR COMPLETION):