OSAT Customer Shop

• Audit Title

• Store Number

• Conducted on

  Date

• Prepared by

• Items Ordered

Speed of Service

• Order taker greets customer within 5 seconds?

  Yes

  No

  N/A

• Order confirmation board is working or being properly used?

  Yes

  No

  N/A

• Order taken within 45 seconds at order point?

  Yes

  No

  N/A

• Order received with 60 seconds at pick up window/counter?

  Yes

  No

  N/A

• Order received at pick up window, not asked to pull ahead?

  Yes

  No

  N/A

• Total order time less than 2 minutes 45 seconds?

  Yes

  No

  N/A

Hospitality

• Proper greeting used? Current LTO suggestively sold?

  Yes

  No

  N/A

• Order taker upsells combo or additional items?

  Yes

  No

  N/A

• Order repeated for accuracy?

  Yes

  No

  N/A

• All team members are very friendly? Good eye contact and smile?

  Yes

  No

  N/A

• All team members and managers are in proper and clean uniform?

  Yes

  No

  N/A

Product Quality

• Proper number of condiments and napkins provided?

  Yes

  No

  N/A

• Product properly packaged and marked?

  Yes

  No

  N/A

• Quality & Temperature - Product is hot and fresh?

  Yes

  No

  N/A

• Appearance & Portion Size - Proper build and ingredient levels?

  Yes

  No

  N/A

• Order is 100% accurate?

  Yes

  No

  N/A

Cleanliness

• Parking lot free of litter?

  Yes

  No

  N/A

• Landscaping neat and free of litter?

  Yes

  No

  N/A

• Doors and windows clean? POP current and in good shape?

  Yes

  No

  N/A

• Lobby area, tables, chairs and highchairs clean? Playground area?

  Yes

  No

  N/A

• Restrooms are clean, stocked and free of bad odors?

  Yes

  No

  N/A