Standards check

• Conducted on

  Date

• Prepared by

• How busy was the pub in terms of tables for food and how many sections open

General standards

• Was the entrance to the pub clean tidy and welcoming ( including beer garden )

  Yes

  No

  N/A

• Where the toilets clean, smelling fresh, toilet rolls and tissues stocked and signed within the last 2 hours

  Yes

  No

  N/A

• Where staff well presented, wearing clean ironed uniform, name badge and not wearing bright coloured shoes.

  Yes

  No

  N/A

• Did you receive a hello or a sign of acknowledgement from a member of staff and did you witness this to other customers

  Yes

  No

  N/A

• Did you get seated with a reasonable time frame and receive the customer journey expectation - given clean menus, drink order offered, clean cutlery in bucket, told the soup & roast and any food unavailability and your order read back to you. Did you witness this with other customers

  Yes

  No

  N/A

• Where the TV's all on and the Granny Annies advertising on ( if live sport is on then every other channel Snooker/Darts etc) or I f any big sporting events are on, was it being shown on all a TV's ( World Cup/Olympics etc )

  Yes

  No

  N/A

• Was the lighting and music correct for the time of day and doors open on a hot day or fires lit on a cold day

  Yes

  No

  N/A

• Was the pub overall clean, tables, chairs, condiment holders ( stocked ) floors and no clutter lying around

  Yes

  No

  N/A

• Did you get your drinks served on a tray in a reasonable timeframe and did you receive beermatts and did you witness all customers receiving this service

  Yes

  No

  N/A

• Did you receive a check back on your food and where you offered any additional drinks and did other tables close to you receive this service

  Yes

  No

  N/A

• Where your plates cleared in a reasonable timeframe and where you offered a dessert or tea/coffee, did you witness other customers receiving this service

  Yes

  No

  N/A

• Was your bill brought to you and did you receive mints, receipt on a white plate and charged correctly

  Yes

  No

  N/A

• Was the pub well maintained, did you notice and broken equipment or signs of obstruction to fire exits

  Yes

  No

  N/A

Drink spec

• Did your drinks have straws/muddlers and followed to the correct spec ( fruit )

  Yes

  No

  N/A

• Where the glasses clean for your drinks

  Yes

  No

  N/A

• Did the drink meet your expecting ( cold, warm and taste correct )

  Yes

  No

  N/A

Food service

• Dish 1

• How would you rate the quality of appearance of dish 1

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Did your food arrive in an acceptable timeframe in terms with the level of trade

  Yes

  No

  N/A

• Was your food served to spec

  Yes

  No

  N/A

• Was your food served to the correct temperature

  Yes

  No

  N/A

• How would you rate the quality of flavour/taste of dish 1

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Dish 2

• How would you rate the quality of appearance of dish 2

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Did your food arrive in an acceptable timeframe in terms with the level of trade

  Yes

  No

  N/A

• Was your food served to spec

  Yes

  No

  N/A

• How would you rate the quality of flavour/taste of dish 2

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Dish 3

• How would you rate the quality of appearance of dish 3

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Was your food served to the correct temperature

  Yes

  No

  N/A

• Did your food arrive in an acceptable timeframe in terms with the level of trade

  Yes

  No

  N/A

• Was your food served to spec

  Yes

  No

  N/A

• Was your food served to the correct temperature

  Yes

  No

  N/A

• How would you rate the quality of flavour/taste of dish 3

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Dish 4

• How would you rate the quality of appearance of dish 4

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Did your food arrive in an acceptable timeframe in terms with the level of trade

  Yes

  No

  N/A

• Was your food served to spec

  Yes

  No

  N/A

• Was your food served to the correct temperature

  Yes

  No

  N/A

• How would you rate the quality of flavour/taste of dish 4

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Dish 5

• How would you rate the quality of appearance of dish 5

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

• Did your food arrive in an acceptable timeframe in terms with the level of trade

  Yes

  No

  N/A

• Was your food served to spec

  Yes

  No

  N/A

• Was your food served to the correct temperature

  Yes

  No

  N/A

• How would you rate the quality of flavour/taste of dish 5

  Select Very good Good Average Poor Review dish immediately

  • Very good
  • Good
  • Average
  • Poor
  • Review dish immediately

Who was your server today and any suggestions for improvement