Outdoor seating clean and arranged?
Foot & car traffic level
Outdoors smell (grease trap - food - rubbish bins)
Signage is clearly visible to passing traffic?
Signage is current and in good repair?
Signage complies with corporate requirements?
External building is clean and well presented?
Music level and genre appropriate?
Air conditioning / dining temperature adequate?
Bi-fold doors / windows opened if appropriate?
Front looks inviting?
All lights in working order?
Customers greeted as they enter?
Customers farewelled as they leave?
Customers attended to immediately upon entering the store / or alternatively engaged and asked to wait?
Layout manages customer flow adequately?
Signage is located adequately and assists customers' ordering process?
Staffing level adequate?
Staff look professional and easily identified?
Staff wearing apron and name tags?
Panini chef wearing gloves when handling food?
Staff display adequate product knowledge?
Staff attending to housekeeping duties?
Staff assigned in clearly identifiable sections?e
Staff restocking & given promotional tasks when shop is quiet?
Staff display adequate customer service and sales skills?
Does the case look appealing, clean and in good working order?
Marketing material and signage present and up to date?
Customer service employee's name?
Auditor will go through the ordering process and order 1 x savoury 1 x sweet and 1 x coffee
Total ordering process time?
Ordering process as per company standards?
Staff knowledgeable & assists customers?
Process is easy and error free?
Good communication and teamwork displayed by team members?
Panineria - employee following company guidelines when making sandwich?
Employee wearing adequate protective equipments?
Number of orders ( panini bar)?
How long did it take for employee to make the sandwich?
Coffee machine appears clean and organised?
Number of dockets (coffee station)?
Was the timing adequate?
Coffee should take 2 minutes from the time the order is started.
Panini chef should take 3 minutes from the time the order is started.
Is the order delivered promptly upon being produced & plated?
Water station accessible, visible and restocked?
Sandwich flavour, temperature and presentation adequate?
Sweets flavour, temperature & presentation adequate?
Coffee flavour,presentation and temperature adequate?
Panini chef's name?
Fridges clean inside out
Fridges at the correct temperature?
Food kept at the correct temperature? ( use temperature gun )
Adequate cooking utensils and equipment used?
Cooking area clean and free of clutters?
Cooking & counter area safety check?
Name of barista on duty?
Coffee station clean and equipped as per company standards?
Machine brewing temperature at 94*C?
Is the barista following the standard brewing recipe? (18/28)?
Last time grinder was calibrated?
Coffee self assessment form completed?
Milk fridge is cleaned and restocked?
Milk jugs are clean and free of stains?
Coffee station is organised and free of empty-used cups?
Sugar station restocked?
Coffee station cleaning products stocked?
( grinder cleaner -espresso cleaner-jug cleaner)
Coffee stored in dark and cool cupboard & restocked?
Coffee bags temperature reading
Dishes stacked and organised?
Rubbish bins away from customer's view & closed?
Dishwasher in good working order?
Taps and sinks in good working order?
Paper towels restocked by hand wash basin?
Soap dispenser filled & adequate cleaning products and utensils present?
Hand wash basin free of clutter and accessible?
Emergency plan on display?
Signage indicating fire equipment present?
First aid kit accessible and well maintained?
Staff awarded and trained in case of of emergency?
Are emergency drills conducted yearly?
Is at least one staff member present at the time of audit first aid trained?
Stairs and emergency exits free from obstructions?
Emergency procedures clearly indicated and staff trained in case of an emergency?
Are staff trained to use a fire extinguisher?
Storage room clean and organised?
Products unboxed and placed on shelves?
Heavier items are placed on bottom shelf to minimise risks?
Items on shelf pose safety risk?
Fridges & freezers clean, at the correct temperature and in good working order?
Products organised using FIFO arrangement?
Coffee stored in a cool, dark environment?
Coffee bags temperature?
Toilet paper and paper towels restocked?
Clearly indicated and easy to access?
Toilet check register signed?
Rubbish bins status