Store audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outdoors area

• Outdoor seating clean and arranged?

  Yes

  No

  N/A

• Foot & car traffic level

  high

  medium

  low

• Outdoors smell (grease trap - food - rubbish bins)

  good

  bad

• Signage is clearly visible to passing traffic?

  Yes

  No

  N/A

• Signage is current and in good repair?

  Yes

  No

  N/A

• Signage complies with corporate requirements?

  Yes

  No

  N/A

• External building is clean and well presented?

  Yes

  No

  N/A

• Business level?

  Low

  Medium

  High

• Outdoor view

  Media

Indoors & counter experience

• Music level and genre appropriate?

  Yes

  No

  N/A

• Air conditioning / dining temperature adequate?

  Yes

  No

  N/A

• Bi-fold doors / windows opened if appropriate?

  Yes

  No

  N/A

• Front looks inviting?

  Yes

  No

  N/A

• Lighting appropriate?

  Yes

  No

  N/A

• All lights in working order?

  Yes

  No

  N/A

• Customers greeted as they enter?

  Yes

  No

  N/A

• Customers farewelled as they leave?

  Yes

  No

  N/A

• Customers attended to immediately upon entering the store / or alternatively engaged and asked to wait?

  Yes

  No

  N/A

• Floor looks organised, clean and free of clutter?

  Media

• Note

• Layout manages customer flow adequately?

  Yes

  No

  N/A

• Signage is located adequately and assists customers' ordering process?

  Yes

  No

  N/A

Staffing

• Staffing level adequate?

  Yes

  No

  N/A

• Staff look professional and easily identified?

  Yes

  No

  N/A

• Staff wearing apron and name tags?

  Yes

  No

  N/A

• Panini chef wearing gloves when handling food?

  Yes

  No

  N/A

• Staff display adequate product knowledge?

  Yes

  No

  N/A

• Staff attending to housekeeping duties?

  Yes

  No

  N/A

• Staff assigned in clearly identifiable sections?e

  Yes

  No

  N/A

• Staff restocking & given promotional tasks when shop is quiet?

  Yes

  No

  N/A

• Staff display adequate customer service and sales skills?

  Yes

  No

  N/A

Display case (customer side)

• Does the case look appealing, clean and in good working order?

  Yes

  No

  N/A

• Products in panini bar fridge stocked, labelled and displayed correctly according to the fridge map?

  Media

• Comments

• Products in sweets fridge stocked, labelled and displayed correctly according to fridge map?

  Media

• Comments

• Products in sweets fridge look fresh, have icing sugar applied where required?

  Media

• Comments

• Biscuits stocked labelled and displayed correctly?

  Media

• Comments

• Marketing material and signage present and up to date?

  Yes

  No

  N/A

Ordering process

• Customer service employee's name?

• Auditor will go through the ordering process and order 1 x savoury 1 x sweet and 1 x coffee

• Time ordered?

  Date

• Total ordering process time?

• Ordering process as per company standards?

  Yes

  No

  N/A

• Staff knowledgeable & assists customers?

  Yes

  No

  N/A

• Process is easy and error free?

  Yes

  No

  N/A

• Good communication and teamwork displayed by team members?

  Yes

  No

  N/A

• Panineria - employee following company guidelines when making sandwich?

  Yes

  No

  N/A

• Employee wearing adequate protective equipments?

  Yes

  No

  N/A

• Number of orders ( panini bar)?

• How long did it take for employee to make the sandwich?

• Coffee machine appears clean and organised?

  Yes

  No

  N/A

• Number of dockets (coffee station)?

• Time delivered?

  Date

• Was the timing adequate? <br>Coffee should take 2 minutes from the time the order is started.<br>Panini chef should take 3 minutes from the time the order is started.

  Yes

  No

  N/A

• Is the order delivered promptly upon being produced & plated?

  Yes

  No

  N/A

• Water station accessible, visible and restocked?

  Yes

  No

  N/A

• Sandwich flavour, temperature and presentation adequate?

  Yes

  No

  N/A

• Sweets flavour, temperature & presentation adequate?

  Yes

  No

  N/A

• Coffee flavour,presentation and temperature adequate?

  Yes

  No

  N/A

Counters - Employee side

Panini bar

• Panini chef's name?

• Cleanliness of floor (employee side)?

  Media

• Comments

• Fridges clean inside out

  Yes

  No

  N/A

• Products labeled and organised? Bottom of fridges free of stains and leaks?

  Media

• Comments

• Fridges at the correct temperature?

  Yes

  No

  N/A

• Food kept at the correct temperature? ( use temperature gun )

  Yes

  No

  N/A

• Adequate cooking utensils and equipment used?

  Yes

  No

  N/A

• Cooking area clean and free of clutters?

  Yes

  No

  N/A

• Cooking & counter area safety check?

  Safe

  At Risk

  N/A

• Take photo of risk identified

  Media

Coffee station

• Name of barista on duty?

• Coffee station clean and equipped as per company standards?<br>

  Yes

  No

  N/A

• Machine brewing temperature at 94*C?

  Yes

  No

  N/A

• Is the barista following the standard brewing recipe? (18/28)?

  Yes

  No

  N/A

• Last time grinder was calibrated?

  less than 1 hour

  more than 1 hour, less than 2 hours

  more than 2 hours

  more than 3 hours

• Coffee self assessment form completed?

  Yes

  No

  N/A

• Condiments restocked?

  Yes

  No

  N/A

• Milk fridge is cleaned and restocked?

  Yes

  No

  N/A

• Milk jugs are clean and free of stains?

  Yes

  No

  N/A

• Coffee station is organised and free of empty-used cups?

  Yes

  No

  N/A

• Sugar station restocked?

  Yes

  No

  N/A

• Coffee station cleaning products stocked?<br>( grinder cleaner -espresso cleaner-jug cleaner)

  Yes

  No

  N/A

• Coffee stored in dark and cool cupboard & restocked?

  Yes

  No

  N/A

• Coffee bags temperature reading

Dishwashing area

• Dishes stacked and organised?

  Yes

  No

  N/A

• Rubbish bins away from customer's view & closed?

  Yes

  No

  N/A

• Dishwasher in good working order?

  Yes

  No

  N/A

• Taps and sinks in good working order?

  Yes

  No

  N/A

• Paper towels restocked by hand wash basin?

  Yes

  No

  N/A

• Soap dispenser filled & adequate cleaning products and utensils present?

  Yes

  No

  N/A

• Hand wash basin free of clutter and accessible?

  Yes

  No

  N/A

Emergency & safety

• Emergency plan on display?

  Yes

  No

  N/A

• Signage indicating fire equipment present?

  Yes

  No

  N/A

• First aid kit accessible and well maintained?

  Yes

  No

  N/A

• Staff awarded and trained in case of of emergency?

  Yes

  No

  N/A

• Are emergency drills conducted yearly?

  Yes

  No

  N/A

• Is at least one staff member present at the time of audit first aid trained?

  Yes

  No

  N/A

• Stairs and emergency exits free from obstructions?

  Yes

  No

  N/A

• Emergency procedures clearly indicated and staff trained in case of an emergency?

  Yes

  No

  N/A

• Are staff trained to use a fire extinguisher?

  Yes

  No

  N/A

Storage

• Storage room clean and organised?

  Yes

  No

  N/A

• Products unboxed and placed on shelves?

  Yes

  No

  N/A

• Heavier items are placed on bottom shelf to minimise risks?

  Yes

  No

  N/A

• Items on shelf pose safety risk?

  Safe

  At Risk

  N/A

• Fridges & freezers clean, at the correct temperature and in good working order?

  Yes

  No

  N/A

• Products organised using FIFO arrangement?

  Yes

  No

  N/A

• Coffee stored in a cool, dark environment?

  Safe

  At Risk

  N/A

• Coffee bags temperature?

Washroom

• Washroom clean

  Yes

  No

  N/A

• Toilet paper and paper towels restocked?

  Yes

  No

  N/A

• Toilet smell

  good

  bad

• Clearly indicated and easy to access?

  Yes

  No

  N/A

• Toilet check register signed?

  Yes

  No

  N/A

• Rubbish bins status

  adequate

  full, need changing