Title Page
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Conducted on
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Prepared by
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Location
Store Controls Audit
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This document contains all questions currently live in the Store Controls Audit. Its purpose is to act as a tool to enable stores to monitor performance throughout the year. Guidance on controls can be found on Tesco Help and in the relevant training material
Product
Price Integrity
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No out of date promotional labels are displayed which would cause overcharges
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All products on the shop floor have the correct Shelf Edge Label displayed
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Dual located products have been set up correctly
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All scheduled Price Verification tasks have been completed
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Shelf Edge Labels are corrected for any errors identified during Price Verification
Out of Codes
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There are no out of code short life fresh food products on display
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There are no out of code long life fresh food products on display
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There are no out of code fresh products on any of the reduced to clear fixtures on the shop floor
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Waste Pulse Reports (Potential Reduction Scan Report) are filed and signed as evidence of review
Product Protection & Waste Routines
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As a minimum standard product protection is in place
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The required number of colleague searches are being completed each week
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Managers and Shift Leaders have completed the required Key Control Training
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Keys are tagged, numbered, and listed in line with policy. The ‘Key Standards Red Key List’ is displayed
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The key cabinet is locked, with the key held by the Duty Manager. Keys are signed out using the Compliance App. No keys (except key holder keys) are signed out for longer than 24 hours from either biometric or manual cabinets
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Lift keys are labelled correctly and stored in the Cash Office key press (or a safe which can be accessed at all times if there is no cash office key press)
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All restricted access areas, (e.g. lift motor rooms/controls panels, plant/electrical rooms and roof access) are locked
Stock Routines
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Out of stock labels are in date and out of stock products have a zero stock record
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General Merchandise out of stock labels are in date, and out of stock products have a zero stock record
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All stock affected by EPWs and Product Recalls has been removed from the sales floor
Finance
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Cash Loss
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The physical value of notes in the Main Safe matches the expected value on the Cash Management System
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Weekly Finalisation Reports have been signed at all required sections by the Store Manager as evidence of their review. The declared values for all safes are within company guidelines with any next steps recorded on the report for exceeded values
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Daily scratch card counts have been completed, with next steps recorded for any missed counts. Scratch cards have been reconciled, with next steps recorded for any discrepancies and evidence errors have been corrected
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Paid Outs completed by both the Store and PFS are retained, reconciled and subject to management review
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All refunds £50 and over are reconciled to the refund slip to ensure the product existed. The Duty Manager has signed the receipt to confirm they have seen the product
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The Cash Performance Reports have been signed by the Services Manager in each of the weeks under review. All differences over the weekly budget have notes captured
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The Store Manager has reviewed and signed the reports for the last period
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The Store Manager has undertaken their periodic Safe Declarations on the Cash Office Safe and the Main Safe
Employment Compliance
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All colleagues who started with Tesco after 01/05/2004, who do not have limited leave to remain, have evidence of legal Right to Work on file
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All colleagues who started with Tesco after 01/05/2004, who do not have limited leave to remain, have RTW documents which have been validated in line with Tesco policy at time of employment
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All colleagues with Limited Leave to Remain (employed from 01/05/2004, or EU Nationals from 01/07/2021), have evidence of legal Right to Work on file
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All colleagues with Limited Leave to Remain (employed from 01/05/04, or EU Nationals from 01/07/21), have Right to Work documents which have been validated in line with Tesco policy at the time of employment and are tracked
GDPR & Data Privacy
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All colleague and customer personal data is handled in line with GDPR and is stored securely
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Confidential waste is disposed of in line with policy. Departments working with confidential data have a red confidential waste bag available for use
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Managers know what action to take if they receive a request for CCTV images, a Subject Access Request, or evidence of a personal data incident
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CCTV signage compliant with GDPR regulations is displayed for customers, visitors and colleagues as required by policy
DotCom
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All drivers have a copy of a Criminal Record Check Final Report on file that has been issued within the last three years
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All Criminal Record Check Final Report issue dates are accurate on the Customer Delivery Driver Performance Register (CDDPR)
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All Drivers identified as breaching the Domestic Driving Rules have had investigations carried out
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Any preventable ‘driver fault’ incidents on the Driver Behaviour report have the required performance conversations actioned within timescales
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Any drivers on the Preventable Traffic Offences report have had the required information recorded in agreed timescales, and all investigations have been actioned
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All drivers highlighted on the Overspeed screen have been identified, and all required investigations have been completed
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All DotCom vans & trays are clean
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Customer Delivery Drivers have completed the required training
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Colleagues access the Dotcom Management System (DMS) or Infinity system using their own ID and the system is signed off when not in use
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Customer personal information is not left in DotCom vans once deliveries are completed
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All Duty Handover Checklists have been completed correctly to show all Customer Delivery Drivers have returned safely
Fuel
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Interceptor Gullies are clear, and all defects have been reported
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Warning signage is displayed on all stanchion and vent pipes
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The telephone, alarm and ullage printer in the Driver Controlled Delivery cabinet are operational
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Fire trolleys are located away from the Hazard Zone. There are sufficient fire extinguishers and sand buckets with lids, and there is a CO2 extinguisher in the Kiosk. All have been serviced in the past 13 months and indicate operational. (CO2 not applicable in standalone sites)
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The telephone in the Customer Emergency Cabinet is operational, and the Duty Manager can be contacted directly. (Remote Monitoring Sites only)
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All colleagues are able to locate the Emergency Pump Isolation Button and all buttons are clearly labelled
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All leak, or external input alarms on the Veedor Root panel have been reported. The correct follow up action has been taken for any high-water alarms
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The Emergency Procedure document is displayed in the correct location
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All required certificates are filed in the Site Register and are up to date
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There is a Petroleum Storage Certificate filed in the Site Register
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A completed DSEAR Risk Assessment is filed in the Site Register and is dated within the last three years
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All colleagues working in the Petrol Filling Station have completed the required training - 'Petrol Filling Station'
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All colleagues working in the Petrol Filling Station have completed the required training checklist for their Remote Monitoring Model type
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All Managers have completed the required training module 'Managing a Remotely Monitored PFS' and the correct Managing a Remotely Monitored PFS Competent Person Checklist for their model type
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There is a HV005 Risk Assessment and completed PFS Risk Assessment Checklist filed in the Site Register folder
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There is a correctly completed PFS CCTV Remote Monitoring Fire Authority Document filed in the Site Register. (Remote Monitoring Sites only)
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The PFS Emergency phone is working. If remote monitoring is operational the phone is answered by a Manager/Shift Leader. If remote monitoring is not operational the phone is stored securely. (Remote Monitoring Sites only)
