Store Operations Business Review

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Previous review

• Are there any outstanding issues from last review

  Yes

  No

  N/A

Exterior

• Car parks clearly marked

  Yes

  No

  N/A

• No staff cars utilizing car spaces

  Yes

  No

  N/A

• No rubbish visible

  Yes

  No

  N/A

• Gardens & nature strips kept neat & tidy & free of rubbish

  Yes

  No

  N/A

• Correct signage and lighting working properly

  Yes

  No

  N/A

• Externally displayed stock is in excellent condition, well presented, secured and ticketed

  Yes

  No

  N/A

• Building is painted well and free of graffiti and cobwebs

  Yes

  No

  N/A

• No pallets visible to customers

  Yes

  No

  N/A

• Store looks ready & inviting for business

  Yes

  No

  N/A

• Entrance doors clean & clear of stickers and posters

  Yes

  No

  N/A

• Door entry is clear from obstructions

  Yes

  No

  N/A

• Company vehicle is badged correctly

  Yes

  No

  N/A

Interior

• Floors, walls, shelves and windows clean and free of dust & dirt

  Yes

  No

  N/A

• Floors painted in agreed colours

  Yes

  No

  N/A

• Counter/service area free from clutter and customer friendly

  Yes

  No

  N/A

• Clearly defined refund & privacy policy visible to all customers

  Yes

  No

  N/A

• Lighting is adequate in all areas

  Yes

  No

  N/A

• Approved category signs being used in store

  Yes

  No

  N/A

• Aisles have adequate egress 1.2m preferred - 900mm minimum

  Yes

  No

  N/A

• Aisles have no obstacles or obstructions

  Yes

  No

  N/A

• All promotional ends are suitably merchandised and ticketed

  Yes

  No

  N/A

• Bulk bins are suitably merchandised and ticketed

  Yes

  No

  N/A

• Categories layout matches company master plan

  Yes

  No

  N/A

• Power Tool & OPE zones merchandised correctly and fully stocked

  Yes

  No

  N/A

• Clearance stickers are used to exit obsolete stock & have pronto number written on them

  Yes

  No

  N/A

• Does the store offer customer drinking facilities

  Yes

  No

  N/A

Receiving

• Storeroom/receiving areas clean and tidy with no safety hazards

  Yes

  No

  N/A

• Customer orders are placed in a suitable and orderly area

  Yes

  No

  N/A

• Supplier returns are placed in a suitable and orderly area and auctioned appropriately

  Yes

  No

  N/A

• Cardboard is placed in a suitable refuse area

  Yes

  No

  N/A

• Forklift operators have correct licenses

  Yes

  No

  N/A

Administration

• All office areas clean & tidy

  Yes

  No

  N/A

• Negative stock on hand balances are actioned daily

  Yes

  No

  N/A

• Evidence of reviewing manual price updates daily

  Yes

  No

  N/A

• Daily sales analysis by supplier reports run daily, actioned & recorded

  Yes

  No

  N/A

• Automatic ordering is actioned at least weekly

  Yes

  No

  N/A

• Are there yearly stock takes or monthly rolling stock-takes done and recorded

  Yes

  No

  N/A

• Records of local area marketing plans for current financial year

  Yes

  No

  N/A

• Does the owner prepare daily, weekly, monthly &/or yearly budgets

  Yes

  No

  N/A

• Does the store have a current financial business plan

  Yes

  No

  N/A

Staff Members

• Are staff in correct uniform

  Yes

  No

  N/A

• Did staff acknowledge customers upon entry to store

  Yes

  No

  N/A

• Are staff positioned strategically around the store & not all behind the counter

  Yes

  No

  N/A

• Does the store have a high conversion rate for insiders

  Yes

  No

  N/A

• Does the store conduct performance reviews at least yearly

  Yes

  No

  N/A

• Is there a minimum quarterly staff training/meeting held and agenda recorded

  Yes

  No

  N/A

• Is there a current staff roster displayed

  Yes

  No

  N/A

• Have staff been given a job description or role responsibilities list of duties

  Yes

  No

  N/A

• Are staff aware of daily/weekly targets

  Yes

  No

  N/A

• Are staff room facilities clean & tidy

  Yes

  No

  N/A

• Are staff facilities adequately supplied with coffee, tea, etc...

  Yes

  No

  N/A

• Toilets and washroom areas clean and tidy

  Yes

  No

  N/A

OH&S

• Are correct safety ladders being used and are in good working order

  Yes

  No

  N/A

• Are all fire exits clear of stock, rubbish and fixtures

  Yes

  No

  N/A

• Are fire extinguishers visible and not obstructed

  Yes

  No

  N/A

• Are fire extinguishers serviced in accordance to requirements

  Yes

  No

  N/A

• Entry and walk ways kept clear

  Yes

  No

  N/A

• Store has an OH&S champion

  Yes

  No

  N/A

• OH&S champion maintains a list of topics covered and regularly discusses topics

  Yes

  No

  N/A

• Warehouse shelving safe and secure

  Yes

  No

  N/A

• Electrical cords used by store tagged and have records showing when tagging was done & where

  Yes

  No

  N/A

• Forklift area is clearly marked and barriers in place to stop individuals from entering

  Yes

  No

  N/A

• Store has a first aid kit and is fully maintained

  Yes

  No

  N/A

• Staff have access and are aware of the first aid kit

  Yes

  No

  N/A

• Store has an injury record book kept at first aid area

  Yes

  No

  N/A

• Does the store have a current first aid trained staff member

  Yes

  No

  N/A

• Evacuation procedures current & legible

  Yes

  No

  N/A

• Are staff aware of evacuation procedures

  Yes

  No

  N/A