Store Walk Around

• Conducted on

  Date

• Prepared by

• Add location
  Address

Externals

• Is the exterior clean and free of litter

  Yes

  No

  N/A

• Are all outside tables & ashtrays clean & clear

  Yes

  No

  N/A

• Are all windows and doors clean and free of smudges

  Yes

  No

  N/A

• Is all external POS current and in good order

  Yes

  No

  N/A

• Are doormats clean

  Yes

  No

  N/A

Customer Area

• Are all tables and bases clean

  Yes

  No

  N/A

• Are all chairs inc legs clean and dust free

  Yes

  No

  N/A

• Are all soft furnishings clean and nothing down the backs

  Yes

  No

  N/A

• Is all internal POS up to date

  Yes

  No

  N/A

• Are all lights working

  Yes

  No

  N/A

• Are all ledges free of dust

  Yes

  No

  N/A

• Are all mirrors clean and free of smears

  Yes

  No

  N/A

• Is the customer areas generally clean and tidy

  Yes

  No

  N/A

• Are all floors free of debris

  Yes

  No

  N/A

• Is the community board clear and up to date

  Yes

  No

  N/A

• Is high level cleaning to a good standard

  Yes

  No

  N/A

• Is the he music at an acceptable level

  Yes

  No

  N/A

Toilets

• Are the toilets clean and well maintained

  Yes

  No

  N/A

• Are the toilets & sinks clean

  Yes

  No

  N/A

• Is here sufficient paper available

  Yes

  No

  N/A

• Is there sufficient hand washing facilities

  Yes

  No

  N/A

• Is there sufficient hand drying facilities

  Yes

  No

  N/A

• Are all bins clean and not overflowing

  Yes

  No

  N/A

• Is there evidence of up to date toilet checks

  Yes

  No

  N/A

• Are all disabled facilities available and working

  Yes

  No

  N/A

• Are all children facilities clean and in good working order

  Yes

  No

  N/A

• Is the extract fans clean and in good working order

  Yes

  No

  N/A

Products & Displays

• Are all products for impulse available

  Yes

  No

  N/A

• Is the impulse displays full and rotated

  Yes

  No

  N/A

• Is the sandwich fridge clean and well lit

  Yes

  No

  N/A

• Is the top of sandwich fridge clean and clutter free

  Yes

  No

  N/A

• Are the relevant display holders in use

  Yes

  No

  N/A

• Is the sandwich availability appropriate for the time of day

  Yes

  No

  N/A

• Are products in the sandwich fridge rotated and in date

  Yes

  No

  N/A

• Is the POS on the fridge current and in good order

  Yes

  No

  N/A

• Is the fridge at the correct temperature

  Yes

  No

  N/A

• Are all displays on the fridge appropriate

  Yes

  No

  N/A

• Do all impulse items have price labels

  Yes

  No

  N/A

• Is the cake display full and relevant for time of day

  Yes

  No

  N/A

• Are all price labels present and correct

  Yes

  No

  N/A

• Is the display free of smears and marks

  Yes

  No

  N/A

Back Bar & Till Area

• Is the back bar free of clutter

  Yes

  No

  N/A

• Are the correct boards being used for meat & veg products

  Yes

  No

  N/A

• Is the POS correct for time of day

  Yes

  No

  N/A

• Is the till area free of clutter

  Yes

  No

  N/A

• Are the correct till cards being used

  Yes

  No

  N/A

• Are there any loyalty cards behind the bar

  Yes

  No

  N/A

• Is the coffee machine clean

  Yes

  No

  N/A

• Are the correct colour coding practices being followed

  Yes

  No

  N/A

• Is the general back bar area well presented

  Yes

  No

  N/A

• Are all mirrors clean

  Yes

  No

  N/A

Customer Service

• Are all staff engaging with customers

  Yes

  No

  N/A

• Are all staff actively upselling specific products

  Yes

  No

  N/A

• Is character roast being offered

  Yes

  No

  N/A

• Is loyalty card being asked for in every transaction

  Yes

  No

  N/A

• Is there any evidence of sampling in store

  Yes

  No

  N/A

• Are all staff dressed appropriately

  Yes

  No

  N/A

• Do all staff have name badges

  Yes

  No

  N/A

General Feedback