SW Operational Observation

• Audit Title

• Auditor Employee Number

• Station

  Select ABQ ALB AMA BDL BHM BNA BOI BOS BWI CHS CLE CMH CRP DAL DEN DTW ECP ELP FLL GEG HRL IND IAD ISP JAN JAX JSP LAS LAX LBB LGA LIT MAF MCI MCO MDW MHT MKE MSP MSY OAK OKC OMA ONT ORF PBI PDX PHL PHX PIT PVD RDU RNO RSW SAN SAT SDF SEA SFO SJC SMF SNA STL TPA TUL TUS ABE AUA AVL ATL ACY BDA BMI BKG SJD CUN CRW CLT CAK DAY DSM FNT GRR MDT HSV EYW TYS LEX MEM MEX MIA MLI MBJ NAS PHF PNS PWM PUJ

  • ABQ
  • ALB
  • AMA
  • BDL
  • BHM
  • BNA
  • BOI
  • BOS
  • BWI
  • CHS
  • CLE
  • CMH
  • CRP
  • DAL
  • DEN
  • DTW
  • ECP
  • ELP
  • FLL
  • GEG
  • HRL
  • IND
  • IAD
  • ISP
  • JAN
  • JAX
  • JSP
  • LAS
  • LAX
  • LBB
  • LGA
  • LIT
  • MAF
  • MCI
  • MCO
  • MDW
  • MHT
  • MKE
  • MSP
  • MSY
  • OAK
  • OKC
  • OMA
  • ONT
  • ORF
  • PBI
  • PDX
  • PHL
  • PHX
  • PIT
  • PVD
  • RDU
  • RNO
  • RSW
  • SAN
  • SAT
  • SDF
  • SEA
  • SFO
  • SJC
  • SMF
  • SNA
  • STL
  • TPA
  • TUL
  • TUS
  • ABE
  • AUA
  • AVL
  • ATL
  • ACY
  • BDA
  • BMI
  • BKG
  • SJD
  • CUN
  • CRW
  • CLT
  • CAK
  • DAY
  • DSM
  • FNT
  • GRR
  • MDT
  • HSV
  • EYW
  • TYS
  • LEX
  • MEM
  • MEX
  • MIA
  • MLI
  • MBJ
  • NAS
  • PHF
  • PNS
  • PWM
  • PUJ

• Flight Audit

Audit

• Time

  Date

• Gate Number

• Aircraft number

• Aircraft Type

  Select 737-300 737-500 737-700 737-800 737-MAX 717

  • 737-300
  • 737-500
  • 737-700
  • 737-800
  • 737-MAX
  • 717

• 1. Did agent properly setup for the flight ?

  Yes

  No

  N/A

• Error Codes

  Select a. Did not print flight packet b. Did not print UM or specials report c. Did not verify fuel from the release d. Other

  • a. Did not print flight packet
  • b. Did not print UM or specials report
  • c. Did not verify fuel from the release
  • d. Other

• Other

• Notes:

• 2. Did agent properly meet the aircraft?

  Yes

  No

  N/A

• Error Codes

  Select a. Security of jetbridge compromised (TSA) b. Agent did not verify crew on crew change (TSA) c. Jetbridge in safety zone d. Did not verify the aircraft number e. Jetbridge moved before aircraft choked f. Canopy not down g. Jetbridge bumper touching aircraft h. Other

  • a. Security of jetbridge compromised (TSA)
  • b. Agent did not verify crew on crew change (TSA)
  • c. Jetbridge in safety zone
  • d. Did not verify the aircraft number
  • e. Jetbridge moved before aircraft choked
  • f. Canopy not down
  • g. Jetbridge bumper touching aircraft
  • h. Other

• Other

• Notes

• 3. Did agent properly communicate with flight Ops/Inflight ?

  Yes

  No

  N/A

• Error Codes

  Select a. Did not communicate UM b. No Ground Ops Employee to take custody of UM c. Did not communicate thru customers d. Other

  • a. Did not communicate UM
  • b. No Ground Ops Employee to take custody of UM
  • c. Did not communicate thru customers
  • d. Other

• Other

• Notes

• 4. Preboard / General boarding announcements ?

  Yes

  No

  N/A

• Error Codes

  Select a. Did not offer priority boarding to customers holding blue sleeves ( DOT ) b. Other

  • a. Did not offer priority boarding to customers holding blue sleeves ( DOT )
  • b. Other

• Other

• Notes

• 5. Did agent properly board flight ?

  Yes

  No

  N/A

• Error Codes

  Select a. Did not scan boarding passes as Customers boarded b. Ignore gate reader prompts c. Allowed oversized baggage to board d. Allowed excess baggage to board e. Failed to reconcile flight in gate reader f. Other

  • a. Did not scan boarding passes as Customers boarded
  • b. Ignore gate reader prompts
  • c. Allowed oversized baggage to board
  • d. Allowed excess baggage to board
  • e. Failed to reconcile flight in gate reader
  • f. Other

• Other

• Notes

• 6. Did Agent gather all required paperwork ?

  Yes

  No

  N/A

• Error Codes

  Select a. Failed to obtain CBLS b. Ignore gate reader prompts c. Allowed oversized baggage to board (FAA) d. Allowed excess baggage to board FAA e. Failed to reconcile flight in Gate Reader

  • a. Failed to obtain CBLS
  • b. Ignore gate reader prompts
  • c. Allowed oversized baggage to board (FAA)
  • d. Allowed excess baggage to board FAA
  • e. Failed to reconcile flight in Gate Reader

• Other

• Notes

• 7. Did Agent properly handle gate checked items ?

  Yes

  No

  N/A

• Error Codes

  Select a. Items not added to CBLS ? b. Items not added to Loading Schedule c. Other

  • a. Items not added to CBLS ?
  • b. Items not added to Loading Schedule
  • c. Other

• Other

• Notes

• 8. Did Agent properly handle fueling process ?

  Yes

  No

  N/A

• Error Codes

  Select a. Did not verify fueling process b. Fuel slip not received c. Did not input gallons added into EWB d. Did not check gauges in cockpit e. Did not confirm fuel on board with Flight Ops f. Other

  • a. Did not verify fueling process
  • b. Fuel slip not received
  • c. Did not input gallons added into EWB
  • d. Did not check gauges in cockpit
  • e. Did not confirm fuel on board with Flight Ops
  • f. Other

• Other

• Notes

• 9. Did Agent perform final communication with Inflight ?

  Yes

  No

  N/A

• Error Codes

  Select a. Did not confirm PAX count with Inflight b. Did not confirm names and final counts of Ums c. Did not give Inflight the Specials report d. Other

  • a. Did not confirm PAX count with Inflight
  • b. Did not confirm names and final counts of Ums
  • c. Did not give Inflight the Specials report
  • d. Other

• Other

• Notes

• 10. Was agent wearing PPE upon arrival of A/C ?

  Yes

  No

  N/A

• Error Codes

  Select a. Agent not wearing hearing protection b. Other

  • a. Agent not wearing hearing protection
  • b. Other

• Other

• Notes

• 11. Did Agent close flight out properly?

  Yes

  No

  N/A

• Error Codes

  Select a. Flight manifest not closed b. Wrong Flight Manifest c. Flight Manifest does not reflect designated flight d. Other

  • a. Flight manifest not closed
  • b. Wrong Flight Manifest
  • c. Flight Manifest does not reflect designated flight
  • d. Other

• Notes

• 

Misc :

• WN - 371 returned to customer ( if applicable )

  Yes

  No

  N/A

• Error codes

  a. WN - 371 not returned to Customer

  b. Other