Title Page
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Must score an overall minimum score of 80%
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Document No.
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Employee
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Client / Site
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Conducted on
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Prepared by
BIG 5
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Is the team member greeting customers with in 10 to 15 sec?
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Is the team member staying with in 10 to 15 feet of customers?
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Is the team member leaving the backroom with at least 2 shoe?
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Is the team member offering 5 add-ons?
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Is the team member informing the customer of are great clearance selection
MVP
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Is the team member offering the MVP card to all customers?
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Is the team member showing the benefits of the MVP text program?
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Is the team member checking that every customer that is being checked out has a MVP account?
W.I.N.N.E.R.S
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Is the team member greeting the customers warmly ?
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Is the team member interacting with the customer?
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Is the team member asking at least 3 open ended questions?
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Is the team member offering at least 2 different options?
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Is the team member expecting "no"?
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Is the team member responding to and overcoming?
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Is the team member offering a sincere thank you?
C.O.P MENTALITY
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Is the team member putting the customer before projects?
