The Bars

Guests are welcomed to the venue by the Ladies & Gentlemen before being greeted by them (Ladies and Gentlemen should be initiating this interaction). Greet the guest with a warm and genuine smile. If you know guest’s name, use it.

The atmosphere in the Bar is appropriate

There is always appropriate music, either surround music or live entertainment

Temperature is appropriate

Lighting is set as per standard (enables guest to read menus)

Room temperature is comfortable, unnoticed by guests

Tables are universally set

The bartenders/servers keep all bar areas neatly arranged and clean.

The guest is immediately acknowledged by a bartender/server once they are seated within 1 minute (Forbes)

L&G politely acknowledges the guest when reasonably possible (Forbes)

L&G are highly articulate and avoids slang and excessive use of phrase-fragments (Forbes)

All staff encountered are wearing professional, clean and well-fitted uniforms (Forbes)

All staff encountered are extremely well-groomed while appropriately representing the property style (Forbes)

Staff maintains alert posture and behaves professionally in view of the guest (Forbes)

The Ladies & Gentlemen assists guests to be seated by pulling their chair out. The order to help guests is elderly, ladies, children, and gentlemen.

After all guests are seated, the Ladies & Gentlemen hands out the menus, starting with the ladies and then clockwise, and informs the guest who their Server is

Guests drinking alone are offered reading material.

The Bar Server arrives to the table for a warm welcome no more than 60 seconds of the guest being seated, greets the guest by name and introduces self.

The first suggestion should be the wines offered by the glass and cocktail menu. If guest inquires for more information, explain to the guest you will invite the Sommelier to assist.

Depending on the guest’s answer, bartender/server offers the menu, briefly mentioning the different options and describes one of the signature cocktails in an engaging manner.

When the guest orders a drink that is not available, the bartender/server automatically offers another option suggesting something similar or asking questions to be able to recommend something appealing for the guest.

The bartender/server always makes a positive and enthusiastic remark about the choice.

L&G makes eye contact and keeps focus on the guest and exhibit a genuine sense of interest and concern for the guest (Forbes)

The bartender smiles and maintains engaging expression during all the interaction (during welcome, serving, inquiring about satisfaction and fond farewell)

L&G readly smiles and maintain an engaging expression (Forbes)

L&G are polite and maintain a gracious tone and appropriate pace throughout the interaction (Forbes)

The bartender guides the guest through the menu when appropriate and can describe details of all food and drinks in the Bar, including the variety of liquors, cocktails, beers, and wines available.

Beverage menu are in pristine condition, free of any damage. Beverage menu is grammatically correct (Forbes)

Beverage menu includes an exceptional and interesting variety of top-quality liquors and beers. Wines by the glass are also listed (Forbes)

At least three well-chosen and diverse red wines, three white wines and one Champagne/sparkling wine are available by the glass (Forbes)

If provided, beverage menu features a selection of non-alcoholic beverage options (Forbes)

L&G can helpfully discuss details of beverages and bar offerings, including varieties of liquors, beers and wines available (Forbes)

Staff does not decline any request without offering appropriate alternatives (Forbes)

It is not necessary to prompt the L&G as they have anticipated all requirements and automatically provided or offered them (Forbes)

When known, the guest's name is used naturally as a signal of recognition (Forbes)

First drinks are served within five minutes of ordering at a table, or four minutes of ordering at the bar counter, unless otherwise advised by server (Forbes)

When a glass of wine is ordered, the bottle will be brought to the table, presented, and poured in front of the guest, offering a tasting sample when appropriate (Forbes)

All iced beverages and cocktails are served with the appropriate style of ice and garnish, as per standard (Forbes)

Beverages are served at appropriate temperatures (Forbes)

Mixed drinks and cocktails have a well-balanced/ normal flavor, are appropriately garnished and all beverages are prepared precisely as specified by the guest (Forbes)

Bar snacks are offered.<br>• Snacks are of high quality<br>• Snacks are presented in a distinctive manner<br>• The bartender/server briefly describes the snacks in an engaging manner<br>• Cloth napkins are provided with the snacks

If provided, napkins are made of linen or cotton (Forbes)

The bartender/server replenish snacks when 3⁄4 empty

Drinks are marked with the black coaster

Before picking up the drinks from the bar, ensure that all cocktails are complete with garnish

Serviceware is in excellent condition and completely clean and hygienic in appearance (Forbes)

Once the drink is ready, mixologist / server delivers beverages, always using a tray.

The server always serves drinks to the tables on a tray. Drinks are served from the right of the guest with the right hand, never crossing guest middle line.

All items ordered are served accurately and server does not have to ask who ordered what (Forbes)

Before the drink is finished, the bartender/server will approach the guest and offer more drinks.

Within 1 minute of glass being empty, the bartender/server removes the empty glass, always with a tray (Forbes)

L&G performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance (Forbes)

Staff attentively maintains tabletop/bar counter area (Forbes)

Service stations, bar counter and back bar area are Cleanliness & Condition Facility always neatly maintained and eye appealing (Forbes)

Present the tablet to the guest to sign only when the guest asks for it for any reserve items

Bill is accurate (Forbes)

Staff is discreet and unintrusive throughout the experience, while remaining attentive (Forbes)

Staff closes interactions with polite, appropriate remarks (Forbes)

Escort the guest(s) for a few steps on their way out of the restaurant / bar, thank them, provide a fond farewell and invite them back to dine soon.