Escalations Report

• Prepared by

Escalations 1

• Date & Time

  Date

• Site Name & Number

  Select

• Type of escalation

  Select build up of soiled linen no cages no linen for today rooms shorts rejects ETA of delivery late delivery issues with the drivers can't get through to service center / office

  • build up of soiled linen
  • no cages
  • no linen for today rooms
  • shorts
  • rejects
  • ETA of delivery
  • late delivery
  • issues with the drivers
  • can't get through to service center / office

• Escalated by

  Select HHK / HM Hotel Manager ROM Assistant Hotel Manager / DHM Team Member OD

  • HHK / HM
  • Hotel Manager
  • ROM
  • Assistant Hotel Manager / DHM
  • Team Member
  • OD

• Are rooms off sale / If not resolved will site put rooms off sale

  YES

  NO

• SDM contacted

  Select Office / Customer Center Office Manager Transport National Account manager Account Manager GM Key Account Manager

  • Office / Customer Center
  • Office Manager
  • Transport
  • National Account manager
  • Account Manager
  • GM
  • Key Account Manager

• Resolution

  Satisfactory

  Unsatisfactory

• Date & Time

  Date

• Site Name & Number

  Select

• Type of escalation

  Select build up of soiled linen no cages no linen for today rooms shorts rejects ETA of delivery late delivery issues with the drivers can't get through to service center / office

  • build up of soiled linen
  • no cages
  • no linen for today rooms
  • shorts
  • rejects
  • ETA of delivery
  • late delivery
  • issues with the drivers
  • can't get through to service center / office

• Escalated by

  Select HHK / HM Hotel Manager ROM Assistant Hotel Manager / DHM Team Member OD

  • HHK / HM
  • Hotel Manager
  • ROM
  • Assistant Hotel Manager / DHM
  • Team Member
  • OD

• Are rooms off sale / If not resolved will site put rooms off sale

  YES

  NO

• SDM contacted

  Select Office / Customer Center Office Manager Transport National Account manager Account Manager GM Key Account Manager

  • Office / Customer Center
  • Office Manager
  • Transport
  • National Account manager
  • Account Manager
  • GM
  • Key Account Manager

• Resolution

  Satisfactory

  Unsatisfactory

• Date & Time

  Date

• Site Name & Number

  Select

• Type of escalation

  Select build up of soiled linen no cages no linen for today rooms shorts rejects ETA of delivery late delivery issues with the drivers can't get through to service center / office

  • build up of soiled linen
  • no cages
  • no linen for today rooms
  • shorts
  • rejects
  • ETA of delivery
  • late delivery
  • issues with the drivers
  • can't get through to service center / office

• Escalated by

  Select HHK / HM Hotel Manager ROM Assistant Hotel Manager / DHM Team Member OD

  • HHK / HM
  • Hotel Manager
  • ROM
  • Assistant Hotel Manager / DHM
  • Team Member
  • OD

• Are rooms off sale / If not resolved will site put rooms off sale

  YES

  NO

• SDM contacted

  Select Office / Customer Center Office Manager Transport National Account manager Account Manager GM Key Account Manager

  • Office / Customer Center
  • Office Manager
  • Transport
  • National Account manager
  • Account Manager
  • GM
  • Key Account Manager

• Resolution

  Satisfactory

  Unsatisfactory