Title Page

  • Conducted on

  • Conducted by

  • Responsible Business Unit for this Audit is Metering Contracts

  • Responsible Manager is-

  • Location
  • Audit Type

  • Meter Reader Interviewed

  • Contractor Company

  • Contract Number is

  • Contract Number is

  • Contract Number is

  • Contract Number is

  • Region

  • Nearest EQL Depot

1. Job Briefing

  • Has the Worksite Supervisor in control of the Services been provided with and conducted a job briefing with all members of each Work Group involved? (Reference: Safe System of Work)

  • 1.2 Has the scope and the extent of the Services to be performed been discussed with and understood by each Work Group member?

  • 1.7 Has the relevant Safe System of Work been identified, and does each member of the Work Group have a full understanding of the content and the application to the work being undertaken by each Work Group member?

  • 1.13 Is the Meter Reading Operator effectively completing the Service Provider’s daily pre-start risk assessment?

  • Comments

2. Worksite Hazard Management

  • Has a Worksite Hazard Management Assessment been undertaken, documented and communicated by the Worksite Supervisor / Employee in Charge to each member of all Work Group(s)? (Reference: Safe System of Work)

  • 2.2 Does each member of the Work Group(s) understand the Hazard Management process? (E.g. Worksite specific hazards identified with suitable control measures implemented and monitored throughout the tasks)

  • 2.10 Are the SDS(s) and label(s) for products available at the point of use on the Worksite? Eg: SDS documents for dog/wasp spray, WD40, fuel etc

  • 2.13 Are Operators and Safety Observer suitably licensed, trained and competent to safely undertake tasks allocated to them in their work roles in accordance with requirements set out in this WCS Operator Competencies Table and the Service Provider’s Safe System of Work?

  • 2.16 Does the Meter Reading Operator have an understanding and following the Service Provider’s safe access to Meters safe work instructions?

  • undefined

  • 2.17 Is the Meter Reading Operator undertaking a hazard assessment before entering a Customer’s property?

  • Comments

3. Safe Work Environment

  • Have the applicable hazard(s) been identified, and relevant control measure(s) been implemented, and the level of planning been satisfied to eliminate / minimise all Worksite hazards? (Reference: Safe System of Work; and MUTCD)

  • 3.24 Do Operators demonstrate understanding / knowledge of confined spaces, their identification (limitations and conditions for entry to undertake work)?

  • Comments

  • Do Operators understand 'Safe entry procedures' and where they need to be applied? (ie, visual confirmation of Dogs restrained)

4. Personal Protective Equipment, Tools, Vehicles and Plant

  • Are Personal Protective Equipment, Clothing, Tools, Equipment and Vehicles maintained in a serviceable condition, stored and utilised in the correct manner and where applicable the next test due date attached? (Reference: Safe System of Work)

  • 4.1 Is the PPE being used appropriate for individual risk and / or exposure to personnel?

  • 4.2 Is all PPE mechanically and electrically fit for purpose and in test? (Regular checks on functionality of safety /rescue equipment undertaken?)

  • 4.33 Does each first aid kit at the Worksite meet requirements of Safe System of Work, in serviceable condition, in test and stored in correct manner?

  • 4.38 When entering the Customer’s Premise, is Meter Reading Operator carry dog deterrent spray in accordance with the Service Provider’s Safe System of Work?

  • 4.39 Is Meter Reading Operator wearing safety footwear in accordance with the Service Provider’s Safe System of Work?

  • 4.40 Is Meter Reading Operator wearing a wide brimmed hat or equivalent in accordance with the Service Provider’s Safe System of Work?

  • 4.41 Is Meter Reading Operator wearing and have access to sunscreen in accordance with the Service Provider’s Safe System of Work?

  • 4.42 Does the Meter Reading Operator have access to a mobile communication with coverage in the operating area where the meter reading is occurring?

  • 4.43 Is Meter Reading Operator using the voltage proximity tester on each site in accordance with the Service Provider’s Safe System of Work?

  • 4.44 Is wasp spray readily available for use by the Meter Reading Operator?

  • 4.45 Is Meter Reading Operator keeping and maintaining the vehicle in a condition complying with the Service Provider’s Safe System of Work?

  • 4.46 Is the Meter Reader cleanly and neatly dresses and generally of good presentation

  • Comments

7. Environmental Management

  • Are Worksite operations conducted such that there is no potential for environmental nuisance or harm to occur, with environmental considerations being managed effectively? (Reference: Section 8 of WCS67)

  • 7.42 Is there compliance with Fire Ant general biosecurity obligation for inspection, and the Biosecurity QLD Instrument Permit before the disturbance, movement or transport of Fire Ant Carriers, for example and not limited to, soils around and outside the Fire Ant Biosecurity Zone?

  • 7.43 Are Invasive Plants (weeds) species being identified at Worksite?

  • 7.44 Is the uncontrolled transportation of Invasive Plant seed eliminated?

  • 7.47 Are environmental dust controls in place?

  • 7.62 Are vehicles and plant being maintained and operated so as to create minimum noise levels?

  • 7.63 Are allowable hours of work being observed?

  • 7.76 Do Operators demonstrate understanding / knowledge and identification of animal and plant diseases, pests and other biosecurity matter (for example and not limited to Invasive Plants, Fire Ants, pathogens and exotic insects) potentially located in the region(s) they are operating and comply with the measures taken to control the spread of animal and plant diseases, pests and other biosecurity matter issued by the Authorities in control for their containment?

  • Comments

8. Customer / Authority Negotiations

  • Is the Customer, Landholder or Occupier being treated in compliance with the Energy Queensland Code of Conduct and Customer Care requirements? (Reference: Section 9 of WCS67, Energy Queensland Form R028 and Form 8110)

  • 8.1 Is Service Provider in possession of all Authority issued certificates, licences, consents, permits, approvals and requirements for Services being performed?

  • 8.11 Are Operators cleanly and neatly dressed, with ID cards available and displayed as required?

  • 8.15 Is co-operation and interpersonal relations with Customers, Landholders, Occupiers, Energy Queensland, members of the public and Authorities controlled and are personnel acting in a professional, courteous and respectful manner? Responding positively to public’s reasonable requests?

  • 8.16 Are Customer care requirements being complied with and maintained by Operators?

  • 8.21 Do vehicles have ‘Energy Queensland Authorised Contractor’ logos in accordance with each category of work specific WCS requirements?

  • Comments

9. Network Considerations

  • Are all apparatus and conductor voltages correctly identified by all Operators? (Reference: Safe System of Work)

  • 9.1 Do Operators understand / demonstrate knowledge of Exclusion Zones (prescribed Exclusion Zones maintained and not encroached upon)?

  • Comments

16. Document and Record Management

  • All standards, specifications, documents, records and completed forms established as part of management of the Services provided, completed, filed and available (all records well ordered)?<br>(Reference: Sections 9, 10 and 13 of WCS67)

  • 16.3 Are records of vehicle clean downs (Invasive Plants Management) being maintained?

  • 16.25 Are Premises or Metering Equipment discrepancies being correctly recorded and Energy Queensland advised?

  • 16.28 Is the field computer (Zebra HHD) being operated correctly with correct data entry in accordance with work process and correct codes used as per list?

  • 16.30 Are Energy Queensland forms for the Customer being left in accordance with work process?

  • 16.38 Do personnel demonstrate knowledge of how to access information on the field computer?

  • 16.39 Is completion of work details being entered into ‘field computer’ accurate and complete?

  • 16.87 Is Hand Held Device being operated correctly with correct data entry in accordance with work process?

  • Comments

26. Site Management

  • Is Worksite location correctly identified for the Services to be provided at that Worksite(s)?<br>(Reference: Sections 9 of WCS67)

  • 26.9 Is Energy Queensland Officer being notified immediately after occurrence of any private property, electricity network infrastructure, other party’s assets or Authority property damage, or any injury at the Worksite?

  • 26.12 Is compliance with restricted access area guidelines, permit requirements and conditions of entry occurring?

  • 26.14 Is Site being left clean and tidy during works and after completion of works (all debris removed from Site)?

  • 26.30 Is appropriate security for and management of system keys and access cards, notification to Energy Queensland and authorisation from Energy Queensland to access /exit secure Energy Queensland facilities occurring?

  • Comments

71. Customer Installation Infrastructure Installation and Maintenance

  • Are appropriate measures being taken to ensure Customer installations and supporting electricity infrastructure is installed and connected to specification in the first instance and disconnected and reconnected in a condition such that it remains fit for purpose? (Reference: Section 9 of WCS67).

  • 71.25 Are main switches turned off with seals, labels and sticker attached to the main switches in accordance with prescribed procedures?

  • Comments

78. Meter Reading

  • Are appropriate meter reading techniques being employed to ensure electricity Meter is correctly read; tampering identified, and data recorded appropriately? (Reference: Sections 9 of WCS67, and subordinate documents referenced therein.)

  • 78.1 Is the completion response within the HHD FFA MDT obligation date range being achieved for the Services provided?

  • 78.2 Is correct Premises and associated Metering Equipment and electricity Meter located for meter reading?

  • 78.22 Does the reader know how to find the meter location and Key info in the HHD?

  • 78.23 Does the Meter Reader carry the correct keys?

  • 78.3 Has every effort been made to access the Premises and Metering Equipment?

  • 78.4 Has electricity Meter been correctly read and data recorded?

  • 78.5 Has existing Metering Equipment been inspected for tampering and integrity of metering seals confirmed?

  • 78.55 Does the reader know what to do if they find a green seal?

  • 78.6 Is correct use of; and data recording in Hand Held Device (HHD) occurring?

  • 78.7 Replacement meter seals correctly applied where required?

  • 78.8 Is correct skip code recorded where appropriate?

  • 78.9 Are Premises or Metering Equipment or electricity Meter discrepancies being correctly recorded, and Energy Queensland advised?

  • 78.10 Are Premises gates left as found or closed where deemed necessary for safety or livestock retention?

  • 78.11 Does private property remain undamaged during meter reading activity?

  • 78.12 Are appropriate Energy Queensland forms being completed with all required data for Customer left at Premises?

  • 78.13 Are records of defective Energy Queensland equipment being forwarded to Energy Queensland Officer for actioning?

  • 78.14 Are Operators utilising their Safe System of Work for proving metallic meter boxes are not energised prior to their opening?

  • 78.15 Does the user / Operator correctly log on and off the HHD / FFA MDT (Toughbook)?

  • 78.16 Are the user’s / Operator’s HHD / FFA MDT (Toughbook) operating on the correct software version?

  • 78.17 Are only authorised Meter Reading Operators that are competent utilising the supplied equipment to perform the assigned meter reading works?

  • 78.18 Is the Service Provider correctly planning and sequencing the meter reading works?

  • 78.19 Is the Meter Reading Operator checking for hazard information and dog warning messages on Hand Held Device?

  • 78.20 Is the Meter Reading Operator changing the hazard / dog warning messages where appropriate?

  • 78.21 Is the Meter Reading Operator taking the required corrective action if the meter box is identified as being unsafe to access?

  • 78.22 Is the Meter Reading Operator undertaking an assessment of the electricity Meter location for identifying additional hazards?

  • 78.23 Is the Meter Reading Operator undertaking the correct actions for when they find a green supply now available sticker over the main or secondary switch(s) / circuit breaker(s)?

  • 78.24 Is the Meter Reading Operator undertaking the corrective actions necessary if the Meter fails to reset?

  • 78.25 Is the Service Provider spending adequate time in the field to monitor Operator meter reading works?

  • 78.26 Is the Meter Reading Operator updating correctly the Temetra / trouble codes and locations on Hand Held Device?

  • 78.27 Is the Meter Reading Operator updating correctly the reasons for not recording meter readings on Hand Held Device?

  • 78.28 Is the Meter Reading Operator undertaking the corrective actions necessary if they come across a Meter in the HHD that only has 1 register and on the Meter at site it has more than 1 register?

  • 78.29 Is the Meter Reading Operator following the correct process for UTL Meter / Premise?

  • 78.30 Is the Meter Reading Operator able to demonstrate the process to follow should the HHD lock up?

  • 78.31 Does the Meter Reader spend the expected working time in the field?

  • Comments

81. Stand – by Person

  • Is the role of Stand-by Person effectively performed? (That is the Stand-by Person appropriately located, constantly providing effective communication and present and in close proximity to the entrance to the Confined Space structure at all times while the Confined Space is occupied.)<br>(Reference: Section 7 of both WCS67 and WCS133; Safe System of Work)

  • 81.1 Has the Stand-by Person demonstrated knowledge of the safe operations for working in Confined Spaces they will be exposed to during performance of work as the Stand-by Person while monitoring the work undertaken by other members of the Work Group in a Confined Space including rescue duties for Confined Spaces?

  • Comments

Additional Comments and Summary

  • Comments - Urgent Attention

  • Comments - Summary & General

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