Weekly Master Key Audit - 2024

Title Page

Week 1

Conducted on:
How many times have master keys/fobs been signed out?
How many times have master keys/fobs been used on SALTO machine if SALTO in use? Master key only to be used to access customer apartments in an emergency
If master key/fob has been used in an emergency, has the customer been informed in writing?
If log and SALTO tally was the use appropriate?
If inappropriate usage – Why? If SALTO is higher than log – Why? (Investigation required)
If the staff member Care or Housing has used master key, is there evidence that this has been authorised by local on call/senior care on call etc
Outcomes and Lessons learnt following investigation.

Week 2

Conducted on:
How many times have master keys/fobs been signed out?
How many times have master keys/fobs been used on SALTO machine if SALTO in use? Master key only to be used to access customer apartments in an emergency
If master key/fob has been used in an emergency, has the customer been informed in writing?
If log and SALTO tally was the use appropriate?
If inappropriate usage – Why? If SALTO is higher than log – Why? (Investigation required)
If the staff member Care or Housing has used master key, is there evidence that this has been authorised by local on call/senior care on call etc
Outcomes and Lessons learnt following investigation.

Week 3

Conducted on:
How many times have master keys/fobs been signed out?
How many times have master keys/fobs been used on SALTO machine if SALTO in use? Master key only to be used to access customer apartments in an emergency
If master key/fob has been used in an emergency, has the customer been informed in writing?
If log and SALTO tally was the use appropriate?
If inappropriate usage – Why? If SALTO is higher than log – Why? (Investigation required)
If the staff member Care or Housing has used master key, is there evidence that this has been authorised by local on call/senior care on call etc
Outcomes and Lessons learnt following investigation.

Week 4

Conducted on:
How many times have master keys/fobs been signed out?
How many times have master keys/fobs been used on SALTO machine if SALTO in use? Master key only to be used to access customer apartments in an emergency
If master key/fob has been used in an emergency, has the customer been informed in writing?
If log and SALTO tally was the use appropriate?
If inappropriate usage – Why? If SALTO is higher than log – Why? (Investigation required)
If the staff member Care or Housing has used master key, is there evidence that this has been authorised by local on call/senior care on call etc
Outcomes and Lessons learnt following investigation

Week 5 (N/A if only 4 weeks within the month)

Conducted on:
How many times have master keys/fobs been signed out?
How many times have master keys/fobs been used on SALTO machine if SALTO in use? Master key only to be used to access customer apartments in an emergency
If master key/fob has been used in an emergency, has the customer been informed in writing?
If log and SALTO tally was the use appropriate?
If inappropriate usage – Why? If SALTO is higher than log – Why? (Investigation required)
If the staff member Care or Housing has used master key, is there evidence that this has been authorised by local on call/senior care on call etc
Outcomes and Lessons learnt following investigation