Retirement Living Plus Scheme Audit

• Conducted on

  Date

• Prepared by

• Scheme

  Select

• Internal impressions walkaround (fire doors wedged, scooters within hallways, fire extinguisher checks, flammable items, notice board check, general cleanliness)

• External impressions walkaround (full perimeter walkaround, car park signage, gutters, moss build up, condition of furniture, fence panels)

• Customer PEEPs are in date, summary is in place

  Yes

  No

  N/A

• ERP in date (in place on housing & care office notice board) stored within red fire box along with PEEP summary & fire evacuation procedure.

  Yes

  No

  N/A

• Housing ERP scenarios complete

  Yes

  No

  N/A

• Care provider ERP scenarios complete

  Yes

  No

  N/A

• Home checks & fire door checks up to date on tracker

  Yes

  No

  N/A

• Service certificate & risk assessment dashboards in date

  Yes

  No

  N/A

• Weekly fire actions complete on C365 - none overdue, No FRA's overdue, actions updated & chased pro-actively

  Yes

  No

  N/A

• Quaterly SALTO back up on USB drive being complete

  Yes

  No

  N/A

• Weekly master key audit being complete on iAuditor

  Yes

  No

  N/A

• Contractor sign in book actively being used

  Yes

  No

  N/A

• Public liability visible on notice board

  Yes

  No

  N/A

• Evidence of pet policy in place where needed, pet agreements signed within individual customer folders where applicable

  Yes

  No

  N/A

• Fire action notices are applicable within the communal areas and not misleading

  Yes

  No

  N/A

Care H&S Checks

• Daily wellbeing calls check sheet - care (upload photos)

  Yes

  No

  N/A

• Weekly Stairlift Checks - housing (upload photo) if applicable to your scheme

  Yes

  No

  N/A

• Daily H&S check sheet - care (upload photos)

  Yes

  No

  N/A

• Weekly H&S check sheet - care (upload photos)

  Yes

  No

  N/A

• Monthly H&S check sheet - care (upload photos)

  Yes

  No

  N/A

• Daily fire panel checks - care (upload photos)

  Yes

  No

  N/A

• Weekly hot/cold & flush water checks - care (upload photos)

  Yes

  No

  N/A

• Weekly internal EML checks - care (upload photos)

  Yes

  No

  N/A

• Monthly external EML checks - care (upload photos)

  Yes

  No

  N/A

• Monthly communal window restrictor checks - care (upload photos)

  Yes

  No

  N/A

• Monthly communal pull cord checks - care (upload photos)

  Yes

  No

  N/A

• Monthly customer pull cord, pendant & window restrictor checks - care (upload photos)

  Yes

  No

  N/A

• Monthly thermometer calibration checks - care (upload photos)

  Yes

  No

  N/A

• Monthly first aid stock checks - care (upload photos)

  Yes

  No

  N/A

• Monthly disaster box stock checks - care (upload photos)

  Yes

  No

  N/A

• Monthly SALTO Audit checks - care/housing (upload photos)

  Yes

  No

  N/A

• Weekly Customer restaurant attendance tracker complete

  Yes

  No

  N/A

• Catering panel meeting minutes saved within sheets (quality & transformation - catering - catering panels)

  Yes

  No

  N/A

• Customer/village monthly meeting complete, minutes saved within shared folder, add date in notes, minutes to include section from care provider

  Yes

  No

  N/A

• Weekly safe audit complete if not cashless

  Yes

  No

  N/A

• Snap survey complete for grounds maintenance & window cleaning (take photo of survey uploaded webpage), add date in notes

  Yes

  No

  N/A

• ASB related BA's are being raised on on NG, evidence in notes with BA number or insert photo/screenshot.

  Yes

  No

  N/A

• Starter tenancy BA's are being raised on NG, evidence in notes with BA number or insert photo/screenshot.

  Yes

  No

  N/A

• Annual Policies, H&S induction/renewal, DSE & 3rd party resident fund have all been complete by staff and are not overdue

  Yes

  No

  N/A

• Complaints are being logged within both service360 & communicated on the weekly complaints tracker, interaction logged along with early resolution notes

  Yes

  No

  N/A

• Monthly staff meeting complete, minutes saved upon shared, add date in notes

  Yes

  No

  N/A

• Staff tracker in date with no overdue dates within each tab

  Yes

  No

  N/A

• Monthly Lifestyle Coach performance pulse document complete

  Yes

  No

  N/A

• H&S checks complete

  Yes

  No

  N/A

• Care indemnity & insurance documents in place

  Yes

  No

  N/A

• Care professional liability & CQC rating on display

  Yes

  No

  N/A

• How to complain/raise a SG visible on care notice board

  Yes

  No

  N/A

• All handovers communicated daily and saved in place on shared

  Yes

  No

  N/A

• List of FM/FA trained staff in place

  Yes

  No

  N/A

• Correct OOH rota in place

  Yes

  No

  N/A

• Staff DBS checks available for inspection

  Yes

  No

  N/A

• Evidence of agency & new starter inductions

  Yes

  No

  N/A

• Evidence of attendance to resident meeting (allocated slot)

  Yes

  No

  N/A

• Overall KPI scorecard, please note overall % out of the 100% target

• RLM Signature

  Sign