Title Page
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Talent audited
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Conducted on
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Prepared by
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1. Acknowledge and direct cars within 30 sec.
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2. Open car door, ladies first
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3. If taxi, allow guest to pay first
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4. If by car, provide ticket, inform charge & retrieval process
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5. Confirm luggage & personal item removed & assist luggage
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6. Provide luggage ticket
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7. Explain luggage delivery process
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8. Open hotel entrance door
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9.Escort & introduce to front desk staff
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10. Offer opportunity to anticipate
