Zone 1 Store Walk Execution

• Zone 1 Store Walk

Car Park/Mall

• Select date

  Date

• Are there any areas of concern that need to be rectified in car park, loading dock, garden beds, cobwebs, line marking etc?

  Yes

  No

  N/A

Produce

• Review VOC score. Do the produce team know the score and areas of opportunity?

  Yes

  No

  N/A

• Review floral stand. Was quality, ticketing, cleaning to standard?

  Yes

  No

  N/A

• Review country of origin. Was there any issues? Is this being completed weekly?

  Yes

  No

  N/A

• Complete cull. Was there any areas of concern in quality? Review space for sales and last weeks dump records to plan actions needed to be taken.

  Yes

  No

  N/A

• Was there any cleaning concerns on the trading floor that need to be rectified? Review data strip, cabinet, ticket holders, bunks, banana stand/watermelon stand.

  Yes

  No

  N/A

• Is the nut stand full and clean?

  Yes

  No

  N/A

• Is the ad pack executed with impact/abundance and good use of POS?

  Yes

  No

  N/A

• Review current events. Is the correct POS in place?

  Yes

  No

  N/A

• Is SMP in back room 100%?

  Yes

  No

  N/A

• Are volatile lines up to date and in use?

  Yes

  No

  N/A

• Does food safety book reflect day/weekly cleaning standards?

  Yes

  No

  N/A

• Are all corrective actions, food safety records to company standards?

  Yes

  No

  N/A

• Review foreign objects. Is there any concerns?

  Yes

  No

  N/A

• Is prep area clinical with only items required? Housekeeping

  Yes

  No

  N/A

• Review current produce flow. Has the store executed 100%?

  Yes

  No

  N/A

• Review current wet rack layout/planogram. Is this correct?

  Yes

  No

  N/A

• Are bins locked to avoid unnecessary dumps being thrown out without management knowledge?

  Yes

  No

  N/A

• Review items last sold report. Is this being actively reviewed/managed?

  Yes

  No

  N/A

Deli

• Review VOC score. Do the deli team know what the VOC score is?

  Yes

  No

  N/A

• Review current events. Is the correct POS in place?

  Yes

  No

  N/A

• Does food safety book reflect day/weekly cleaning standards?

  Yes

  No

  N/A

• Are all corrective actions, food safety records to company standards?

  Yes

  No

  N/A

• Is prep area clinical with only items required?

  Yes

  No

  N/A

• Review foreign objects. Is there any concerns?

  Yes

  No

  N/A

• Review last weeks dumps with department manager? Have they put plans in place to reduce/focus?

  Yes

  No

  N/A

• Is SMP in cool rooms correct and to a good standard?

  Yes

  No

  N/A

• Is the deli flow correct?

  Yes

  No

  N/A

• Are all encapsulates to a clean standard?

  Yes

  No

  N/A

• Walk deli case. Is the case set up to what good looks like in all sections?

  Yes

  No

  N/A

• Is SMP in cool rooms correct and to a good standard?

  Yes

  No

  N/A

• Are trace labels in use and to food safety standards?

  Yes

  No

  N/A

• Are volatile lines in use and up to date?

  Yes

  No

  N/A

• Are specials highlighted with A4s and stripping for best specials?

  Yes

  No

  N/A

• Is the chicken production planner in use?

  Yes

  No

  N/A

• Is deli hot food on show/cooking? Review production planner and pressure test cooks.

  Yes

  No

  N/A

Seafood

• Review VOC score. Do the deli team know what the VOC score is?

  Yes

  No

  N/A

• Review current events. Is the correct POS in place?

  Yes

  No

  N/A

• Is prep area clinical with only items required?

  Yes

  No

  N/A

• Review foreign objects. Is there any concerns?

  Yes

  No

  N/A

• Review last weeks dumps with department manager? Have they put plans in place to reduce/focus?

  Yes

  No

  N/A

• Are all encapsulates to a clean standard?

  Yes

  No

  N/A

• Are specials highlighted with A4s and stripping for best specials?

  Yes

  No

  N/A

• Are all corrective actions, food safety records to company standards?

  Yes

  No

  N/A

• Does food safety book reflect day/weekly cleaning standards?

  Yes

  No

  N/A

• Is SMP in cool rooms correct and to a good standard?

  Yes

  No

  N/A

• Are trace labels in use and to food safety standards?

  Yes

  No

  N/A

• Are volatile lines in use and up to date?

  Yes

  No

  N/A

• Walk case. Is there any frozen seafood in case?

  Yes

  No

  N/A

• Is the thaw planner in use? Review. Does this reflect case mud map? Is mud map in place?

  Yes

  No

  N/A

• Is case set up to what good look like? Are dividers used correctly?

  Yes

  No

  N/A

Meat

• Review VOC. Do the meat team know their score?

  Yes

  No

  N/A

• Review dumps and clearance for previous week. Has the meat team leader taken action on opportunities for process or space for sales?

  Yes

  No

  N/A

• Walk case and review the following: dates, data strip, cleaning, filling standards - 2 high and flow. Is there any areas that need to be rectified?

  Yes

  No

  N/A

• Is the special bay tied up to mud map?

  Yes

  No

  N/A

• Does the special bay have impact with strong use of POS?

  Yes

  No

  N/A

• Is the cross merchandising in the department seasonal and well merchandised?

  Yes

  No

  N/A

• Review food safety book. Is there any areas that need to be rectified?

  Yes

  No

  N/A

• Review Cleanliness of prep area. Is there any concerns that need to be rectified?

  Yes

  No

  N/A

• Review foreign objects. Is there any concerns?

  Yes

  No

  N/A

• Review SMP. Is there any areas that need to be rectified?

  Yes

  No

  N/A

• Is sampling occurring within the department?

  Yes

  No

  N/A

Bakery

• Review VOC. Do the bakery team know their score?

  Yes

  No

  N/A

• Review production planner. Is it in place? Have the bakers produced the required numbers?

  Yes

  No

  N/A

• Have the tables (specials) been merchandised well to the ad pack?

  Yes

  No

  N/A

• Does the department show impact with strong use of header cards/POS?

  Yes

  No

  N/A

• Review dumps and clearance for previous week. Has the bakery team leader taken action on opportunities for process or space for sales?

  Yes

  No

  N/A

• Is the cross merchandising in the department seasonal and well merchandised?

  Yes

  No

  N/A

• Review food safety book. Is there any areas that need to be rectified?

  Yes

  No

  N/A

• Review Cleanliness of prep area. Is there any concerns that need to be rectified?

  Yes

  No

  N/A

• Review foreign objects. Is there any concerns?

  Yes

  No

  N/A

• Review SMP. Is there any areas that need to be rectified?

  Yes

  No

  N/A

• Review cool rooms for trace bales/use by dates. Any concerns that need to be rectified?

  Yes

  No

  N/A

• Is the thaw planner in use?

  Yes

  No

  N/A

• Review cream case. Is stock weight to thaw planner and cream production to sales history?

  Yes

  No

  N/A

• Review cream case. Is ticketing, data strip, cleaning of shelves adequate?

  Yes

  No

  N/A

• Has the roll unit been cleaned to standard today?

  Yes

  No

  N/A

• Are the green dots for autostockr current?

  Yes

  No

  N/A

• Review bakery prop aisle. Are the ticketing, data strip standards adequate?

  Yes

  No

  N/A

• Is joint ordering to company guidelines? Review order for day and check if we have been given the required loaves from vendor? Ring vendor for any discrepancies.

  Yes

  No

  N/A

Longlife - brochure execution/seasonal tie up

• Review scores for VOC: correct price and ticketing, OOS, ease of moving around the store. Can the long life manager and team talk to their opportunities, score and plans to improve?

  Yes

  No

  N/A

• SPDB: review front end commitments. Are they executed 100%?

  Yes

  No

  N/A

• SPDB: Review back end commitments. Are they executed 100%?

  Yes

  No

  N/A

• Review discretionary ends. Do they tell a story/theme and executed to a great standard?

  Yes

  No

  N/A

• Review SCO/impulse areas. Have we executed impulse to the highest standard?

  Yes

  No

  N/A

• Review stunt walls. Have we executed to a great standard? Correct POS for impact. Data strip, ticketing.

  Yes

  No

  N/A

• Have we executed the front entrance display to SPDB?

  Yes

  No

  N/A

• Review SMP. Is this correct?

  Yes

  No

  N/A

• Is back room organised and tidy/clean?

  Yes

  No

  N/A

• Is equipment area to a good standard?

  Yes

  No

  N/A

• Is POS area to a good standard?

  Yes

  No

  N/A

• Is loose stock area/repair station to a good standard?

  Yes

  No

  N/A

• Is capping free to standards?

  Yes

  No

  N/A

• Has the LTO been completed in full before the afternoon power hours/gap scan to ensure stock is ready for our peak trading?

  Yes

  No

  N/A

Perishables

• Is the food safety book up to company standards? Review previous 2-4 weeks.

  Yes

  No

  N/A

• Has the freezer promo bays been executed to SPDB and with good use of POS to highlight offer?

  Yes

  No

  N/A

• Has the dairy promo bays been executed to SPDB and with good use of POS to highlight offer?

  Yes

  No

  N/A

• Review cleaning standards of diary and freezer cases/shelves. Any concerns? Eg dirty shelves, broken bags of peas etc

  Yes

  No

  N/A

• Is the milk fridge clean? Check runners and underneath dollys, doors. Is the a cleaning program in place?

  Yes

  No

  N/A

• Is SMP in dairy cool room 100%?

  Yes

  No

  N/A

• Is the dairy cool room clean? Check doors for old POS, floors, cages/shelving.

  Yes

  No

  N/A

• Is the freezer SMP 100%?

  Yes

  No

  N/A

• Is the cleaning standards of the freezer to company standards? Review ice build up.

  Yes

  No

  N/A

Inventory

• Review today's GAP scan. Pressure test accuracy of scans. Any concerns?

  Yes

  No

  N/A

• Has PI been completed today to the routine?

  Yes

  No

  N/A

• Review today's PI with long life manager and inventory manager. Check ticketing, scans, detail of shelf labels, hooks and condition of data strip. Is this executed to the highest standard?

  Yes

  No

  N/A

• Have all overs been investigated and returned to roll cages?

  Yes

  No

  N/A

• Have inventory manager audit a cage. Any errors? How many errors were on that cage?

  Yes

  No

  N/A

Inventory - Fresh

• Review roster for fresh inventory. Is a staff member rostered 7 days a week?

  Yes

  No

  N/A

• Review this mornings gap scan. Pressure test accuracy of distinct scans. Any concerns?

  Yes

  No

  N/A

• Is the fresh inventory team member actively managing volatile lines? Review

  Yes

  No

  N/A

• Review today's sections that have been deep dived. Are they able to demonstrate what a good deep dive looks like in full?

  Yes

  No

  N/A

• Are the investigation stickers being utilised across departments?

  Yes

  No

  N/A

• Is the fresh inventory team member challenging DMs on missing tickets/poor detail. Eg data strip need replacing?

  Yes

  No

  N/A

• Is the fresh inventory manager actively managing SMP with the team leaders?

  Yes

  No

  N/A

Serivce

• Review VOC. Does the service manager know the score and areas of opportunity?

  Yes

  No

  N/A

• Review Scan rates from stars. Does the service manger know the score and have a program/strategy in place to improve?

  Yes

  No

  N/A

• Review cash control? Is their any concerns?

  Yes

  No

  N/A

• Review EDR. Does the service manager know their result? Do they have a strategy in place to improve?

  Yes

  No

  N/A

• Review grids. Do they meet our customers needs and especially manned well during power hours?

  Yes

  No

  N/A

• Is this service desk area clinical?

  Yes

  No

  N/A

• Are drink fridges/check stands to a good standard?

  Yes

  No

  N/A

• Are the sanitizer wipes full?

  Yes

  No

  N/A

• Have we executed the ad pack for gift cards to the highest standard? Impulse and great use of POS?

  Yes

  No

  N/A

• Is the Britten stand clean and well ticketed?

  Yes

  No

  N/A

• Is the recycling bag bin clean and stickers/POS to a good standard?

  Yes

  No

  N/A

• Is the service manager/supervisor actively managing queues? Observe their job functions and provide feedback on how best to manage queues.

  Yes

  No

  N/A

Ammenities

• Is the managers office clinical?

  Yes

  No

  N/A

• Is the general office clinical?

  Yes

  No

  N/A

• Is the tearoom clinical?

  Yes

  No

  N/A

• Is the VOC board up to date?

  Yes

  No

  N/A

• Is the shrinkage board up to date?

  Yes

  No

  N/A

• Are the safety notice boards up to date including photos of safety team?

  Yes

  No

  N/A

• Review fridge, microwave, sinks and cupboards for cleanliness. Any concerns?

  Yes

  No

  N/A

• Review check seals on fridges and cupboards. Any concerns?

  Yes

  No

  N/A

• Are change rooms clinical?

  Yes

  No

  N/A

• Are the toilets to an acceptable cleaning standard?

  Yes

  No

  N/A

• Are the cleaners meeting an acceptable floor standard?

  Yes

  No

  N/A

• Is the cash office clinical? Declutter if needed.

  Yes

  No

  N/A

Additional General Business:

• Person completion audit:

  Sign

• Manager on duty:

  Sign