Title Page
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Conducted on
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Prepared by
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Location
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Please state the number of covers onsite inside & out at the time of visit?
Guest Journey (of you and other guests)
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How was the external presence of the site?
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Was the menu board & signage relevant and positioned well?
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How were you greeted by the staff?
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Do you feel that you were seated appropriately? (location, table size)
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How do you feel the menu(s) were presented?
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How were the atmospherics of the venue? Do you feel they were suitable for time of day?
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Was the service standard and style adequate for the venue style/brand?
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How did the staff interact with yourself and guests?
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Were staff seizing the opportunity to up sell to guests?
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How was the pace of service?
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Were staff anticipating your and guests needs?
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Was billing and payment process simple?
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Was there acknowledgment of departure to yourself and other guests?
Product
Food
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What were ticket times on dishes?
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How was presentation of the dishes?
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How was the quality of the dishes?
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How were the temperatures of the dishes?
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Was everything that was ordered received?
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Were your expectations met in regards to food?
Beverage
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How were the ticket times on beverages?
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How was the presentation of the beverages?
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How was the quality of the beverage?
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How was the temperature of your beverage?
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Were your expectations met in regards to beverage?
Awareness
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Was the site set for success?
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Were the team set for success?
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Were guests needs being met?
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Other points to drive sales?
