The purpose of this document is to define the procedure followed by the company for handling customer’s complaints, which are related with the quality and safety of the products.
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Title Page
Prepared by
Location
Date/Time
Non-conformances/ Complaint Log
Source
Nonconformity Description
Date
Name
Observation
Categories (minor/major/critical)
Evidence
Root Cause - 5 Why technique
Department
Correction action required
Estimated Completion Time
Status
Closure Verification
Corrective Action:
Verified and Validated by:
Signature
Olabisi Lawson
3.2.3 b Non-conformances Complaint/ Log
The purpose of this document is to define the procedure followed by the company for handling customer’s complaints, which are related with the quality and safety of the products.
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